doug smith training

I remember making up an answer. If I'm honest, I've done it more than once. How about you? And, sometimes the answer was right. But of course sometimes the answer was wrong. Instead of looking like I didn't know the answer, it looked like I made it up. I don't do that anymore. I don't know everything, and I admit it. I'd like to know everything. I'm working on it (LOL) but not even close. How about you? Sometimes, in order to discover how much a team member knows, I'll hold back on information that I DO know, to allow them to explore and discover it. That could be considered pretending to NOT know the answer, but honestly, many times by staying silent that gives the team member time to think it thru, explore the idea, and discover a fabulous answer. Often, that answer is much better than the one I had in mind. Pretending to know the answer is less useful than pretending to NOT know the answer.  Stay curious. It works. -- doug smith

Have you ever worked with a negative leader? Someone who leads by arguing, yelling, insulting, and pushing people around is a negative leader. Also, a leader who says mostly negative things like "what's wrong with you?" or "how many times do I have to tell you?" or "just do what I say because you can't figure it out otherwise" is negative. Oddly, sometimes a negative leader will get the immediate reaction desired. People might jump into place. Employees might try harder. But that's a temporary result. Negative leaders drive people away. The trouble with skepticism is its power to increase certainty without increasing accuracy and then allowing a negative notion to create a negative outcome. It can be more work to stay positive. It takes practice. It takes the ability to pause when someone on your team says something unbelievably incorrect. But do make that effort. Should a leader be positive or negative? Given the choice of which kind of leader

If you want to communicate better you may need to communicate more often. Maybe even every day. Reach out to each team member, no matter where they are, and try these three things today: Appreciate Challenge Encourage It doesn't take an hour. It doesn't require a video. Just reach out. You'll like the effect that it has. You'll feel like doing it again. Go ahead.  -- doug smith

The first person to lead is yourself. -- doug smith

How often do you talk with your team members, one-on-one? Not counting the group meetings, are you scheduling and keeping regular conversations with each and every team member? They need that level of attention. They require that level of attention. They have a much better chance of meeting your expectations when you give them that level of attention. It's an effort. It takes discipline. But, what could be more important than clear and regular communication with your team members? I would say, just about nothing would be more important. High performance leaders talk with each team member about what comes next. High performance leaders talk with each team member about performance. High performance leaders talk with each team member regularly, openly, honestly, and deeply. It's your best leadership tool. Talk with your team members. -- doug smith

Everybody wants something. Some people seem to want everything, or at least everything that interferes with what we want. That's a problem. And when what causes us a problem turns out to be an advantage, a benefit, a payoff...for someone else the problem is compounded.  If your problem is someone else's benefit don't expect them to help you solve it. Find another way to provide the benefit first, and then maybe they'll listen. -- doug smith

The key to solving problems is understanding. The key to understanding is communication. The key to communication is love. Start with love. -- doug smith

Have you noticed that some of your biggest problems from many years ago no longer bother you? You've likely solved them, outgrown them, or left them behind. That's not true for every problem of course, some physical problems stay a lifetime, and some systemic problems last for generations. Some problems truly are out of our control. But what can we do about the problems that we do have influence over, we just haven't yet solved? Working a useful problem solving process is one way. Continuing to learn is another way. Evolving and developing ourselves prepares us in whatever strategy we use. High performance leaders and performers keep growing.  Evolve faster and you could make your most persistent problem obsolete.ff Then you'll be ready for something even bigger and better. -- doug smith

Do your team members tell you when they have a problem? Not a personal problem (good heavens, that's not for you!) but rather a performance problem. Something is blocking their performance, standing in the way, inhibiting their ability to deliver first class work. They should let you know. You should listen.  There is no shame in sharing team problems -- they focus us on the be best opportunities for progress. We won't solve every problem that way, but the ones that we do solve not only fix the problem but also build the relationship. As a leader, isn't that what you want? -- doug smith

Somethings are so easy. One click, one call, one spoken command. But, as always, not everything is easy. When we begin to assume that everything should be easy we lose track of the reality that some things DO require discipline. You can't one-click your physical work-out. You can't one-tap your organizational realignment. You can't one-command your new, improved, work-ethic inspired workforce. Things of value and projects of worth still require engagement, discipline, and the relentless willingness to try, fail, and try again. In any workforce you'll find performance problems. There is no magic wand to make these problems turn into performance. It takes attentive leadership that cares about team members and provides the development they need to prosper. It also takes the open and dedicated willingness OF those team members to make performance progress happen. We, as leaders, can't do THAT for our team members. Without the willingness, they are truly helpless. It'

How fast are you growing? Can you feel yourself evolving and developing into the next better version of yourself? As old as I am (and if you ask my best friend, she'll tell you I'm OLD) I am still evolving. Still growing. Still experimenting, trying, striving, and stretching. Not as fast as before, perhaps, but there are no additional boundaries -- just opportunities. I aim to do as much as I can as long as I can. As Judi tells me, "you can sleep when you die." Well, I do need sleep BEFORE then, but in the mean time she's right: there's a lot of work to be done. Get busy. -- doug smith

Think about a time when you experienced tremendous satisfaction. You were not just happy, you were pleased inside and out. Your value was enhanced, your self-esteem was elevated. What caused that? What was it that you did? More importantly, who did you help? Chances are that you helped more than yourself. You probably started by helping someone else, and that lead to helping you as well. High performance leaders serve first. They aren't in it for the ego. The ego is fragile and near-sighted. True leadership achieves noble goals in the service of others. And that's what makes us happy in lasting and meaningful ways.  It is in service that we are best served. Serve first, my friends. It will serve you well. -- doug smith