doug smith training

You don't have to create a family at work. Families come with their own difficulties and if you've ever worked in a family business you know all about that. People at work don't have to love each other, but they do need to respect each other. Communicating clearly and honestly is a start. Collaborating instead of competing helps. Do your job, jump in to help when you're needed, and keep supporting the team's mission and goals. You don't need to create a family at work to build a great team. What you need is clarity, courage, creativity, and compassion.  Great leaders create the atmosphere where those core strengths prosper. -- doug smith

  The best, most reliable leaders make ethical choices. You may have discovered, though, that people do define ethical in many different ways. For some, if it's right for the it must be ethical, even when it is not right for someone else. We do need a better standard. As leaders we serve best when we do no harm. Any leadership that produces victims is poor leadership headed for long term failure.  If you have to ask if something is ethical you probably already know the answer. Just imaging how you would feel if you were not given the choice.  -- doug smith

  As we adjust to the changing roles and responsibilities of leadership, it's worth considering the importance of our teams. Leaders get things done thru their teams. Often that means learning FROM our team members even as we facilitate their own learning. Instead of dictating, new leaders collaborate. Team success is a shared goal. The strength of a leader comes from the strength of the team. Not the other way around. If that feels new, it is.  -- doug smith

The project team is stuck. Answers are not only hard to find, they seem impossible. The problem keeps causing mistakes and creating barriers. Within robust conversations we discover that although far from perfect, the process with the problem offers plenty of opportunity. Something small and almost unnoticeable turns out to be useful.  Within every problem is something that is working. What if that contains the secret to success? -- doug smith

  Have you ever felt a sudden change that you did not approve of? Maybe your company decides that you have reduced hours. Or, maybe your boss decides that the promotion you were counting on is best given to someone else. Change is like a dance we did not choose the music to. Change is like an invitation to a party filled with strangers. Change rocks our world, and only sometimes makes it better. How are you using change to makes things better? Good luck is a change you can approve of. Bad luck is a change that you do not approve of, but that happens anyway. Change basically does not care what you think. The choice is still up to you. Which next change gives you positive choices? Where is your best choice? -- doug smith

It may be comforting to lean on what we've already learned, but it's not enough. That doesn't mean that we need to abandon everything that we've learned, just to pay attention to what is changing. We can rely on learned foundational principles like continuous learning, ethical leadership, participative leadership, respectful communication and other core strengths that serve us well and that still matter. We also need to react to and find ways to manage brand new learning. Just exactly WILL we lead completely virtual workforces? How WILL we manage misinformation? What SHOULD we do about creating fair opportunities? There is much to be learned, but then again there always HAS been much to learn. The challenge now is to keep up the pace, to distinguish truth from deception, and to treat people with respect while building our own flexibility. What we've learned is important. What we still must learn is critical. -- doug smith 

Do you ever struggle with difficult people?  Don't we all? It can be frustrating -- so frustrating that we do our best to avoid confrontation. It can be so troubling that we try to put distance between ourselves and those difficult people. Or, it can be so troubling that we do everything we can to return that trouble -- to confront with strength and conviction. Either way, if someone feels like a difficult person, imagine how difficult the situation feels to them. Sometimes difficult people are most difficult to themselves. Maybe they need more help than confrontation. Isn't that worth considering? -- doug smith  

What if problem solving is mostly opportunity surfing? Plunge in, it's time to begin, that problem will not solve itself. -- doug smith 

  What's the longest amount of time you've ever spent trying to solve an unsolvable problem? It could be weeks. It could be months. Maybe even longer. When it has happened to me and I discovered that what I was dealing with was a problem that had to be managed, not solved, I was both furious and relieved. Furious at the time wasted, but relieved because I could stop wasting time on it. It's also possible that while we might conjure up a solution to a problem that is causing us fits we could also discover that the problem doesn't even require a solution. It is, in fact, a situation with differences of opinion. Not a problem, but a conflict. Not every conflict can be resolved, but those that can behave differently than problems. There are differences in the perspective. Differences of opinion among the stakeholders. Different ideas of what an ideal solution should look like. What if the problem doesn't need a solution? What if it needs something else? Unthinkable? Onl

Have you ever struggled with a change? Struggled to adapt to someone else's change? Struggled to influence others to follow your change? Change can be tough. Balance may be the key. Balancing stability and change, so that you avoid being overwhelmed, seems like such a great idea. Shouldn't it be easy? Balancing stability and change is the easiest thing in the world -- just like riding a bike in a hurricane. No, it's not so easy. If discouragement sets in, remember all those times you've changed before and roll with it. Change isn't hard -- it's unavoidable.   -- doug smith

Goals are important. So is how your goals affect other people. Did you consult anyone your goal will impact? Did you look for help from others? Did you help anyone else achieve their goals this week? People will care more about your goals when you care more about people. Show you care by listening, by helping, and even by laughing at their bad jokes. People are worth it. -- doug smith  

  If you want to sell something, you need at least two things: a really great product, and a really great you. People will care much more about what you have to offer when they care more about you. Products, goals, careers... People will care more about your goals when you care more about people. -- doug smith