Skip to main content

Testimonials

Feedback on training program delivery from workshop, webinar, and virtual training participants:


"I am glad I signed-up for the webinar -- it's THE best I have over the several webinars I have taken...Doug is so professional, explains very well on everything we need to do to start and complete a successful project. Doug is so resourceful -- the experience that he brought and shared with us is amazing! Thank you Doug for sharing your knowledge and expertise."
-- participant from Edmonton, Alberta, CA

"Excellent! I am hoping to be able to use some of the techniques learned from Doug. Thank you for sharing your knowledge and expertise, Doug -- I look forward to other webinars that you will be presenting! Stay safe!"


"Great webinar."

"I gained SO much knowledge!"

"Doug is an excellent presenter who keeps the content fresh and interesting. Some really useful tools for planning for project management."

"Doug was a great Facilitator!"

"Doug presented a well thought out class today. His anecdotes and examples were helpful, too."

"I am extremely happy that I took this program."

"Doug was entertaining and enthusiastic. He is easily the best webinar host that I've had the pleasure of hearing teach."

"Doug was a great instructor. He presented the material in a professional manner and made it understandable and fun to learn. All of the material covered will be beneficial to me and my work environment and projects."

"Doug did a great job facilitating this course remotely. Thank you, Doug!"

"Doug was a great instructor and kept us engaged and provided excellent information tips and tools."

"Doug Smith kept this course on track and kept all members in tune with activity. Having changed this from in person to virtual, I believe this was a flawless transition and Doug was a great educator. Thank you!"


"It forced me to really look at me. My staff is a direct reflection of me and this course woke up every sense in my body. I thought I was good as a manager, but I've picked up tools from this course that will make me great! One conversation at a time!! Thank you Doug!!"
-- Yolanda, Cherry Hill, NJ

"I enjoyed this workshop. Very collaborative and useful insight."
-- Shana, New York, NY

Portland, ME
Doug Smith was excellent!! He kept all of us engaged, provided real life examples, and presented the material clearly. This was by far the best seminar I've attended!  Thank you Doug!!

-- Angela, Augusta, ME

Toms River, NJ
"This was my first seminar and thoroughly enjoyed it! Doug was fantastic at keeping the group engaged, had funny and relevant examples. Very happy and will use the knowledge at my job as soon as I get back to the office."
-- Allen, Augusta, ME


"Very informative, and I will definitely apply what I've learned here in not only my professional life, but my personal life as well."
Brandon, Wilmington, DE


"This was one of the most interesting workshops I have attended. Doug was knowledgable, kind, and kept my attention throughout. I would highly recommend his training."
-- Anita, New York, NY

"This was the best workshop ever in my life. I really enjoyed it. Thanks!"
-- Donna, New York, NY


"Douglas was a great teacher. Enjoyed his insights and tips. Well engaged. Would recommend this workshop to others."
-- Tonisha, New York, NY


"Doug is an excellent and knowledgable instructor with excellent ideas and wonderful training techniques. Keeps class motivated and interested!"
Dena, Trenton, NJ


"Doug was great! His class was engaging and has lots of useful tips and information."
-- Jessica, Warminster, PA


"It was amazing. Made me more confident about creating new ideas for team building for my team."
-- Kathy, New York


"Doug was a fantastic program leader. He kept the class interested and involved the entire time."
-- Armand, North Haven, CT


Supervisor Training in North Haven, CT
North Haven, CT

"Doug did an excellent job engaging the audience and giving relevant, personal examples. He clearly knows the subject matter."
-- Teri, North Haven, CT


"Instructor was very informative and experienced. Engaging style of teaching and included every member of the workshop."
-- Shawn, North Haven, CT


"Great presentation & very engaging. Provided solid practical & real world applications. Left feeling much better equipped!"
-- Pearl, Virginia Beach, VA


Baltimore, MD


"Doug was excellent and taught me more than I've learned in my 15 years of supervising. I've taken great notes and will refer to them often. Kudos!! For a job well done!"
-- Betty, Baltimore, MD


"Doug was amazing. He made the course fun and interesting the entire time. He answered all questions! He is a great teacher."
-- Richard, Philadelphia, PA

Leadership Workshop in Philadelphia, PA
Philadelphia
"Doug was a fantastic teacher. I thoroughly enjoyed his seminar. I was engaged in the material and learned a lot. His speaking skills and ability to keep everyone engaged, invested, respected and empowered is unmatchable."
-- Kylie, King of Prussia, PA

Leadership Workshop - King of Prussia, PA
King of Prussia, PA



"Doug was fantastic! I felt completely comfortable and I gained so much knowledge!"
-- Bea, Philadelphia


Wilkes-Barre, PA
Wilkes-Barre, PA
"Doug was phenomenal! It was a great refresher course but we also learned several new techniques. It was a great team building experience as well! Highly recommended. We loved Doug so much that we want to bring him in to do more with us!"
-- Lynn, Wilkes-Barre, PA


"Doug was awesome. Very very good at connecting & explaining & sharing -- overall awesome workshop facilitator! Knows material so well. Passionate & models the behaviors he recommends."
-- Monica, Scranton, PA


"Excellent training. A wealth of information was provided and will be useful in my career. There were many engaging & enjoyable moments. Doug Smith was excellent; very knowledgable, engaging & understanding. I learned a lot."
-- Eileen, Baltimore, MD

Waterbury, CT


"Doug was very knowledgable. Gave real situational examples that tied into the learning. The group activities made the class fun as well."
-- Jeri, Baltimore, MD


"It is very helpful and covers all topics about leadership."
-- Vishakha, Baltimore, MD


"Doug Smith was very informative, made for a friendly atmosphere and gave us lots of material to incorporate into our management skills / work day. Highly recommended! Thanks Doug!"
-- Patti, Fort Washington, PA



"It was great collaborating with other supervisors."
-- Shelly, Waterbury, CT



"I learned new ideas on how to manage my team better. Doug was very useful on how to use new ideas with my team."
-- Javier, Pine Brook, NJ



"The workshop was enjoyable and engaging. It helped me to reflect on my supervisory skills and gave me concrete strategies to improve my abilities to manage others."
-- Michelle, Parsippany, NJ


"Extremely informative and thought provoking. Can't wait to put in action on the job and business."
-- Robert, Annapolis, MD


"Doug was an amazing trainer. Kept the class engaged and interacted with us. Would recommend his training to everyone."
-- Jacqueline, King of Prussia, PA


"The workshop was excellent. I learned so much and had a great time."
-- David, King of Prussia, PA


"Doug Smith was an amazing, informative and fun instructor."
-- Jenna, Saddle Brook, NJ



"Doug was quite engaging and made the class very interesting, educational and informative. I learned a lot from the training, and I believe it will help me become a better leader / manager."
-- Yemi, Baltimore, MD

"The workshop was very affective and taught me how to be more productive and gave me tools to be a better supervisor and support for my team."
-- Denise, Baltimore, MD

"Very useful information. Doug's energy is great, he is on point, doesn't waste time, doesn't miss a beat, and his expertise is invaluable."
Eric, Winchester, VA



"Doug is great. Very engaging and presented additional information that will stick with me. I also enjoyed the activities and how they were delivered. The content went by quickly but was very detailed without being mundane or burdensome. Thanks!"
-- Sienna, Baltimore, MD


"Very engaging and interactive."
-- Tosin, Baltimore



"Fantastic workshop! I learned skills that I can use throughout my various roles and responsibilities."
-- Dan, Baltimore, MD


"Doug is a great facilitator and understands this business."
-- Edita, Washington, DC



"Great workshop. Timely and efficient use of time; extremely knowledgeable. Incorporated lots of teaching styles and tools to keep the class involved and entertained."
-- Lisa, Frederick, MD

Solving a problem in Frederick, MD



"Doug is an amazing instructor! Had my attention the entire 2 days of training! I feel so much more confident moving forward." - Aisha, New York, NY



"Doug was very knowledgable and helpful. I'd recommend this class a million times."
-- Christian, Raleigh, NC





"Doug is a GREAT leader. He made the course very interesting! This is the second course with Doug and it was very well organized."
-- Leslie, Edison, NJ




"Doug provided an excellent learning experience. He is personable, respectful, interested, engaging, and knowledgeable. I learned a lot, I felt comfortable in the class and could ask questions and comment without hesitation. Excellent! Thank you!"
-- Susie, Arlington, VA


"Enjoyed the workshop. I gained the knowledge I was looking for. Doug was very knowledgable and he knew his material, gave great examples, and kept us involved. Excellent instructor!"
-- Tiffany, Arlington, VA


"Doug was engaging, fun, and highly knowledgable about the topics shared. His enthusiasm is contagious and I look forward to implementing at work (and in life) what I learned today. Thank you!"
-- Sandy, King of Prussia, PA


"The class was interactive and we didn't just sit down and read powerpoints."
-- Erin, Reading, PA


"Excellent workshop! Took away loads of information and tools to bring back to work. Instructor was fantastic and made the class very interesting and easy to engage. Will recommend to co-workers."
Janet, Waterbury, CT


"Doug was an amazing teacher! I definitely learned a lot about myself and others today!"
-- Ashley, Buffalo, NY


"I learned more even about myself which will help me be an effective team leader -- and also for my personal life."
-- Jacquelyn, Parsippany, NJ

"It was a pleasure taking this training with Doug."
-- Jerry, Princeton, NJ


"I wish I'd have taken this years ago. Well presented, very useful information. A true learning experience."
-- Barbara, York, PA

doug smith training - communications training



"Excellent. I would recommend to others."
-- Beth, Princeton, NJ


"Doug Smith is an engaging and effective teacher."
-- Cindy, Princeton, NJ


"Excellent content. Doug was very engaging and incredibly knowledgable. Enjoyed and got a lot out of this workshop."
-- Kristen, Parsippany, NJ

doug smith training in allentown, pa




"Doug was an informative and engaging presenter. This was a great use of my time!"
-- Kathleen, Portsmouth, NH


"The atmosphere was welcoming and friendly. Information provided was person-centered, based on facts and experiences. Doug possessed a good sense of humor, knowledge, and overall was able to keep us focused and engaged the entire time!!!
-- Kat, Edison, NJ





"Doug kept my attention, used real life examples to tie all th content together. I really enjoyed this training. I feel motivated to bring what I've learned back to my organization and help it and myself be successful."
-- B, Portsmouth, NH



"Instructor was excellent! Very engaging, attentive, and very qualified. I learned a lot."
--Tanzina, College Park, MD


"Excellent workshop. I learned a LOT. Mr. Smith is very knowledgable. He is excellent in holding everyone's attention using good examples. I didn't want the workshop to end."
-- Salous, Arlington, VA


"I enjoyed it! I appreciate the variety of tools used to teach us -- video, discussion, role play, and writing (critical thinking.)"
-- Denee, Baltimore, MD




"Doug was outstanding! He brought positive energy and a masterful level of experience...He seamlessly answered all of our questions with real life explanations and suggestions. I thoroughly enjoyed this course."
--  Dontae, College Park, MD



"Doug is a great presenter. He's passionate about the topic and his expertise is clear. He does a great job engaging the class."
-- Matt, Washington, D.C.



"Doug was interesting, humorous and kept class engaged, on task and on time."
-- Nancy, Washington, D.C.


"This program has opened layers like an onion, opened mind and feelings, about communication and influencing people. Doug really was outstanding. His knowledge and passion were seen throughout."
-- Mark, Allentown, PA




"I enjoyed the training very much. Doug was very knowledgable and engaging."
-- Tim, Washington, D.C.





"I found the content useful in more ways than I thought I would. Doug had my attention with life stories that relate to the subject areas."
-- Melissa, Reading, PA





"Very informative. Doug kept us engaged and made the experience fun and fact filled."
-- Bill, Reading, PA



"Doug was very knowledgable and engaging. He was able to relate all of the exercises to real life examples which was enormously helpful."
-- Virginia, Washington, D.C.


"Fantastic material. Passionate, knowledgable presenter!"
-- Dave, Braintree, MA




"Doug was excellent. Provided the best 'real world' examples. Use of applicable quotes was outstanding! Fantastic!"
-- Jennifer, Harrisburg, PA




"Doug was great. Engaging and easy to follow. I look forward to attending other training courses given by Doug."
-- Dwain, Dayton, OH


"It was a great experience that will definitely help my leadership to grow in years to come! Thanks!"
-- John, Akron, OH






"Doug had a great classroom manner, and a really impressive body of experience to draw upon which was highly relevant to the subject. I felt like he fostered great discussion, and I consider it time well spent."
-- Frank, Princeton, NJ


"Doug had an awesome way of delivering the content. Great advice and information to take back to the work place."
-- Tosha, Cherry Hill, NJ



"Doug was excellent! He was highly knowledgable, organized, and fun. We were out of our comfort zones a bit and that's a good thing. The material was helpful -- I learned new things, new approaches, and my current knowledge was reinforced. Thank you!"
-- Barbara, Cleveland, OH


"Very great workshop. It was timely and useful!"
-- Vickie, Raleigh, NC


"Doug is a fantastic program leader. He kept my attention and gave me a lot of useful tools to take back to work with me to make my job easier!"
-- Lara, St. Louis





"Doug was excellent - so glad I attended. I feel I learned so much that I can use and I don't often feel that way. Thank you Doug!"
-- Anna L., Washington, D.C.


"Excellent! Very great educated instructor!"
-- LaShawn, College Park, MD





"Doug was great! I loved how he shared life experiences to teach! Great guy!"
-- Lisa, New Haven, CT


"Overall wonderful experience. I've gained a lot more knowledge than I had anticipated. Great leader who kept the whole class engaged and thinking."
-- Ashley, Baltimore, MD


"Doug was very engaging & kept the class moving efficiently.
-- Sarah Pollen, Frederick, MD




"This training was outstanding! Doug did an amazing job. He was entertaining and knowledgable. Thank you for a wonderful two day training."
-- Stephanie, Washington, DC


"Doug Smith was engaging and organized as well as knowledgable about the subject. I felt he gave very useful info, tips, and tools that I will utilize immediately."
-- Victoria W., Washington, D.C.




"Doug was a great speaker and provided us with a ton of useful advice about being a great leader. I think I will be more effective at my job for having taken this seminar."
-- Joshua, Baltimore, MD


"Doug is a great instructor. He used real life scenarios and encouraged participation."
-- Greg, Akron, OH







"The enthusiasm of Doug was awesome! I definitely felt I learned more because he had many examples."
-- Jaimee, Des Moines, IA


"This class is very engaging and helped empower / equip me with the tools needed to be successful in coaching / leading others."
-- Andrea, Dayton, OH


"I learned so much more than I expected... I will definitely take these skills back to the workplace and share this knowledge with my fellow employees!"
-- Courtney, Schaumburg, IL



"Doug's positive personality really helped make this course very interesting and worth while."
-- Breanna, Bloomington, MN




"This was a great workshop. I learned a lot about myself and how to be a better leader."
-- Romona, Cheyenne, WY



"Doug Smith is a very good instructor! I thought this was going to be boring, but Doug held my attention from the time he greeted me at the door, until the last day!"
-- Romona, College Park, MD




"This has been by far, the best seminar I've attended so far. I highly recommend."
-- April, Harrisburg, PA


"Exciting and never a dull moment."
-- Denise, Fairfax, VA


"Excellent content and kept my attention throughout. Very useful information to  implement in our current work structure."
-- Bethany, New Bedford, MA




"Very structured. Able to take back what I learned and implement as well as inform others."
-- Marylou, Providence, RI


"I truly enjoyed Mr. Doug. Very informative and knowledgable as well as helpful. I am eager to get back to work and apply what I have learned."
-- Toyaire, College Park, MD




"Really helpful workshop with direct, applicable tools rather than just theory."
-- Grace, College Park, MD


"Very informative and entertaining. I'm very glad I took this workshop. I learned a lot that I could use at work everyday. Thank you!"
-- Nicole, Princeton, NJ


"Doug was very energetic and informative. Great workshop!"
-- Sharon, Princeton, NJ

"Thank you Doug Smith. I came in apprehensive and left feeling qualified and ready."
WN, Washington, D.C.


Communication Workshop Power Pose
A Communication workshop in Princeton shows their best Amy Cuddy Power Pose.



"I really enjoyed this workshop. It was very informative and engaging. I especially liked the group projects and how Doug's examples tied in really well with the material and our own experiences. Thank you!
-- Lee-Ann, Frederick, MD



"Doug was excellent, animated, open, and knows the material inside and out."
-- Matthew, Albany, NY




"Doug has a great way of delivering the workshop in a very easy-to-understand manner. I truly learned a lot."
-- William, Vicksburg, MS


"Great workshop. Doug was very engaging and helpful. Learned a lot! Thank you!"
-- Graham, Worcester, MA



"Doug kept things on track and kept our attention by using relevant examples and amusing anecdotes. I really enjoyed his training and got a lot of useful information."
-- Joy Dyer


"Very knowledgeable of the subject matter. Doug did a thorough job! Excellent training!!!"
-- Carlos, Kennesaw, GA


"Very satisfied with the workshop. Instructor was knowledgeable and held everyone's interest. Material was relevant and useful."
-- Donna, Huntsville, AL


"Doug was very upbeat, provided real life examples to relate the materials. Excellent workshop."
-- Dawn, Dayton, OH




"Fantastic program to better understand leadership and excel further in managing your team and yourself."
-- Tom, Columbia, MD


"Doug has a clear and vast understanding of the subject and explained every topic in ways that everyone in the class, regardless of industry, was able to understand and relate to. Excellent teacher."
-- Reilly, Baltimore, MD


"Doug has a wonderful sense of humor. Great information, enthusiastic, and knowledgable instructor -- great group participation. Well organized.
-- Dolores H., Washington, D.C.


"This is definitely a life changing class that I would recommend to anybody and everybody!"
-- David, Denver, CO


"Doug provided valuable information and held my attention for the entire class. I have learned what leadership style I have and gave me the tools to re-motivate me within my leadership role and also reflect on what I need to improve on and what I already am competent in."
-- Beth,  Saratoga Springs, NY


"Enjoyed the training. Very interesting and helpful."
-- Gwen, Baton Rouge, LA


"Very helpful info! I think it will be as useful in my personal life as it is in my professional one."
-- Kristen, Princeton, NJ


"Great info to help in work and outside of work."
-- Heather, Madisonville, LA


"Doug was an awesome presenter. He is passionate about coaching others and empowering them to take back to their work place. Thank you Doug!"
-- Annette, Dayton, OH

"Fantastic!"
-- Tom, Washington, D.C.


"This program will enhance my performance at work and with family life. Loved the workshop."
-- Sherri, Denver, CO


"This class held my attention the entire time. It is rare to find that."
-- Judy, Omaha, NE

"Mr. Smith has a lot of experiences relevant to his teaching which helped me engage in this training fully."
 -- Michelle, Albusquerque, NM


"Doug had some really good examples. It was nice that Doug knew everyone and was aware of what they do. He kept the class and group moving and great eye contact."
-- David H., Bloomington, MN


"Love Doug Smith - excellent style, knowledge, level, practical, teaching. Very interactive."
-- Valerie, Annapolis, MD


"Mr. Smith had a great way of explaining the topics and I learned some techniques I had not heard of before."
-- Beth, Annapolis, MD


"So much valuable information to apply to so many facets of life."
-- Rebecca, Golden, CO


"Doug showed many tips and experiences that I would be able to apply to my work/personal lives. I learned very much from the gentleman. He knew the subject well and delivered it effectively. Thanks a million!"
-- Kevin, Denver, CO



"Awesome instructor. I really liked all the feedback and practice of real life situations. The information will be very helpful in everyday life."-- Jessica, Des Moines, IA


"Very knowledgeable and a great trainer."
-- Amy, Kansas City, MO



"Great course. Doug Smith did a great job presenting the material. Very knowledgeable and very interesting."
-- David H., Dallas, TX


"Doug was excellent!  I learned so much!"
-- Rachel, Ft. Collins, CO


"Doug Smith, our instructor, was awesome! Great class!"
-- Laura, Wilmington, DE


"Great workshop! Doug is very good at holding attention and knew the subject very well."
Eileen, Ft. Collins, CO


"Doug is an excellent facilitator! I have attended several sessions he has taught and always come away with excellent information and wishing the seminar were longer. Thank you."
-- Selina, Ft. Collins, CO


"Relevant, timely, and immediately applicable to my life. I will seek out Doug’s classes again."
-- Steph, Ft. Collins, CO


"Doug is the Gold Standard - Doug was sincere and real. Doug shared his energy and made the course well done and relevant."
-- Claude, Lincoln, NE


"Great job, Doug! Best...course I have ever attended. This will be very beneficial to me going forward with my upcoming project.
-- Jennifer, Lincoln NE


"Dougie Fresh was great! Very organized, keeps it interesting with great examples and case studies."

-- Chad, Sioux Falls, SD


"Knowledge base is huge -> loved the 'real world' analogies."
-- Amada, Sioux Falls, SD


"Doug is a great speaker. Very entertaining and knows project management. His personal examples are great to help learn skills along the way."
-- TP, Denver, CO


"Trainer was great! Very informative and enthusiastic."
-- Lindsey, Denver, CO


"Doug Smith was just amazing. Very engaging, and funny. Would definitely recommend him."
-- Lauren, Worcester, MA


"Great workshop. Very interactive!!"
-- Sherree, Bethesda, MD


"Energetic, well put-together, useful, pertinent information."-- Gilbert, Manchester, NH


"Wonderful program leader, very knowledgable about topics, experience shared and kept it very interactive."
-- Jessica, Augusta, ME

"Great instructor! Doug had great experiences and shared them with the group. He kept the training interesting."
-- Kent, Overland Park, KS


"Excellent course by Doug! So many things to use to handle my life situations."
Dan, Omaha, NE



"Very interesting class and useful to my work life, business and other organizations I belong to. Very useful tools for managing everything."Tawanna, Farmington Hills, MI



"Awesome class to take. Helped me take self control of my time and chaos."
-- James, Denver, CO


"I enjoyed how interactive the meeting was. It allowed for networking and opened my eyes to other ideas for solutions. I also appreciate how well the time was managed."
-- Jill, Denver, CO


"Loved it! Thank you!"
-- John, College Park, MD


"Impressed with Doug's ability to assess the class needs and immediately address."
-- Amanda, Cheyenne, WY "Doug made the material interesting. I came to learn. I depart focused, and ready to tackle whatever comes my way."
-- Mark, Schaumburg, IL


"Very useful information that I will apply when I get back to work. Doug made the class entertaining and informative."
-- Virginia, San Antonio, TX


"Workshop was great, Doug was awesome as well. Received many useful tools that I will implement with my team."
-- Adrian, Baltimore, MD


"Doug was fantastic. I can't wait to share my learnings with my team."
-- Corie, Baltimore, MD


"Great workshop. Really learned effective and relevant techniques."
-- James, Baltimore, MD


"Loved the workshop and looking forward to more!"
-- Ashley H., Baltimore, MD

"Mr. Douglas Smith was awesome. I truly learned a great deal about myself and how to apply what I learned on my job. I think my boss will see a difference. Kudos."
-- VJ, Baltimore, MD


"Doug is great. You can clearly see he has a passion for the material. This is a seminar I will recommend to other managers at my resort. This is what I needed to become a better leader."
-- Collin, Winchester, VA


"Wow! I really appreciate all that was shared. This conference was empowering, enriching and right on! Thanks Douglas on a job well done."
-- Kathy, Bridgewater, VA


"Great subject matter, well delivered, and useful to my career."
-- Michael, Winchester, VA


"Doug is an amazing communicator! He is both knowledgable and entertaining.:
-- Nicole D, Washington, DC


"Great class. Wonderful instructor."
-- Jerome, College Park, MD


"Excellent material and terrific program leader. The material is easy to follow and many great points to use in many aspects of life, for work and personal life."
-- Tom, Columbia, MD


"Doug's an excellent teacher. I would sit in any of his classes again."
-- C.J., Landover, MD


"Doug was great! I appreciate the real world experiences that he brought to the class."
-- Kristen, Pittsburgh, PA


"Great program!"
-- Phil, Harrisburg, PA


"Doug was great! Good content! Great activities. Lots of laughter. Good times."
-- Brian, Harrisburg, PA


"It was very helpful and informative. Can't wait to attend another."
-- Contrenda, Baton Rouge, LA


"Doug is very knowledgable and keeps learning exciting."-- Henrietta, Washington, DC


"Doug Smith is an exceptional facilitator, demonstrated subject matter expert, wise and worldly experienced. Constructed a collegial comfortable and relaxed learning environment."
-- Minelva, Washington, DC





Comments

  1. I worked with Doug Smith back in the 80s when I lived in New Jersey. I found him to be not only creative and a superb teacher but very compassionate and insightful. A great teacher and writer! I highly recommend Mr. Smith! Tom Price, Director for Youth Ministries, Baltimore-Washington Conference, United Methodist Church

    ReplyDelete

Post a Comment

Popular posts from this blog

Learn From Feedback

Are you getting all the feedback that you need - or do you sometimes avoid it because you won't like what it says?

I've been known to avoid some critical feedback. It doesn't make me feel good. Sometimes, there's nothing that I can do about it anyway. But, by avoiding the feedback altogether I could miss the piece of positive feedback inside, or the advice that truly matters, or an opportunity to communicate more clearly and reach better understandings and agreements.

Feedback can feel like hard work, but it's worth it.

If we want to achieve our biggest goals it helps to know how we're doing along the way.

Goal achievers learn from feedback every day.

We don't have to apply every piece of feedback. And for heaven's sake, we don't have to take it personally. As my much respected graduate school professor Dr. Jay Desko has said, "feedback says more about the person providing the feedback than it does about the person receiving the feedback." …

Take the Feedback

Feedback can be hard to take but far worse to ignore.

Take the feedback. What you do with it is your business, but take it. Hear it. Stay curious. Move ahead.

-- doug smith


Compassionate Feedback

What do you do when you know that your feedback for someone on your team will be tough to hear?

Before I learned better, I would sometimes just keep the feedback to myself. I didn't want to hurt anyone's feelings, after all. And they made it this far without that feedback so...

But that's not the most compassionate approach. Withholding something that could make someone's life and performance better is not being sensitive, it's being ineffective. Tell them what's going on. Tell them what you are thinking. Offer your suggestions.

It can still be kind. It can even be graceful. It might even contain a bit of humor. But it's best as feedback when it is clear and to the point.

Prepare for that difficult feedback. You already know that there are right ways and wrong ways to deliver feedback. Plan, and practice. Get it right.

Before you give feedback imagine how it would feel to hear that directed at you -- and then adjust accordingly.
Be the boss you always wante…

Keep Getting Feedback

Are you a strong boss?

Are you totally sure of yourself?

Is your team a wild success?

Get feedback. Pay attention. Assume nothing.

The stronger the boss, the more compelling is the need for honest feedback.

Promote honest feedback, listen, and continually improve.

-- Doug Smith


How Is Your Toolbox?

Do you rely on the same methods of work over and over again? Have you been using the same tools for years without reflecting on why?
My dad was a weekend woodworker. He worked in a glass factory as a supervisor most of his life, but he was also a skilled craftsmen. He even built our house. He didn't know everything about every craft, but he found ways to learn. He mainly learned by helping.
When the contracted plumber installed the plumbing in the house he was building, he helped the plumber.
When the electrician installed all of the wiring and circuits and kept everything up to code, my dad helped. He followed orders. He did the heavy lifting. He listened attentively. And, he helped. Not so that he could install plumbing or electricity in future houses (he never did) but so that he could FIX whatever malfunction occurred later in his own home.
He saw which tools he'd need. He learned how to think thru a problem. He found the boundaries of his knowledge so that he'd know when …

Start With A Question

How do I know when I'm wrong?
Have you ever thought about that? I know when I'm right -- don't you? But, there's my question. Don't I always feel like I'm right? Why else would I feel what I feel? Why else would I think what I think?
There have been times -- well, OK, YEARS when I have clung to an idea that I thought was completely right only to discover later that it was not as clearly right as I thought. Things are usually more complicated than we give them credit for. What once made sense, over time, can take on new meaning or change completely.
We're going thru a LOT of that now. Things are changing faster and faster. Ideas are morphing and transforming and fizzling and sizzling all over every day. What do we do with all that? 
The more we cling to something that is wrong (inaccurate, unhelpful, disrespectful) the less good it does us or anyone else. Why do we do it?
Sometimes, we don't know what we don't know. 
It's like a moment in time, on a sl…

Redirect to the Center

How have you been lately?
Disrupted, interrupted, upset? It's a journey through more surprises than any of us figured on. Predictable perhaps, planned for, umm, no.
We deal with one crisis after another, day after day. As a dear friend of mine once said (and I paraphrase) "you can have a problem and your upset, or you can have your problem and no upset. Either way you have to deal with it. Why not deal with one problem instead of two?"
Things will throw us off-center. There's no benefit to getting upset about being upset. Instead, redirect back to the center.
Breathe.
-- doug smith

Common Ground

This is a guest entry from my good friend and fraternity brother, David Spiegel. Dave runs, co-runs, and helps keep going some great businesses. He also is a kind soul with a dry sense of humor. Here's Dave:Common GroundThere can be no doubt that we are living in highly polarized times. Passions, feelings, and tempers can be inflamed in an instant. This diversity is increasing on a daily basis.Still, I believe when we act as mature rational individuals, we can and will be able to find common ground. Take the relationship between my good friend and fraternity brother Doug and myself.One of us is true blue.The other one's blood runs as red as the stripes on the flag.We never argue about it. In fact, I can't ever remember it ever being an issue. Of course when we meet at our frat's yearly get together and one of us is wearing a red hat the other one naturally tends to bristle a bit. Still, we respect each other and value each other's opinion, no matter how misguided.Y…