doug smith training

Tough leaders with an edge get stuff done, and when they add compassion they add significance.

Always add compassion.

-- doug smith

What have you learned from your team today?

It's not too late, and your team has a lot to teach you. Sure, your job as a leader includes training your team members and making sure that they develop in ways that help them while also achieving your team goals. What many leaders forget, though, is that your team is also constantly teaching you.

They are teaching you what they need to succeed. They are teaching you how their interpersonal dynamics are developing. They are teaching you how effective your leadership style is. It may not always seem like it, but they have things to tell you that may not be said directly with words.

How is their performance? Are they happy? Do they feel connected to something larger than themselves? Are they proud to be part of the team? Do they feel valued and appreciated?

Watch their body language. Listen to their tone. Get clarity around what their words say. Stay attentive to what they have to teach.

Every team teaches its leader whether or not they&…

How much time do you spend managing your own boss?

Front line leaders can spend so much time leading their own people that it's easy to forget how important it is to develop your relationship with your own boss. You do need your boss's support for any plans, discipline, or development you have for your people. You do need your boss's cooperation when your team members go over your head about an issue and go directly to your boss. And, you'd like your boss's help in developing your career.

But your boss is busy. Your boss has personal tasks to take care of. Your boss has a challenging boss to keep happy. It's easy for you and your boss to drift apart as you both work hard to accomplish your goals. But still you've got to find a way.

The toughest task for any boss is managing their own boss.
Although it may be tough, your future could depend on it. Without your boss's help, everything is harder. With it, almost anything is possible.

Here are some quick w…

Does your ego ever get in the way?

Leaders do need healthy egos. We must demonstrate belief, confidence, and assurance. All of that requires healthy self-esteem that allows us to stand up to resistance and push thru difficulty. It's possible, though, for that self-esteem to turn into self-aggrandizement if we're not careful.

How can we manage our egos? The best way I know is by developing the kinds of strong, open, honest relationships with people that allow others to provide feedback. Have a friend who is willing to tell you when your ego is bloated or your assumptions are presumptuous. Develop the resilience and resolve to realize that, gasp! you are not always right. Especially when we begin operating fast and relentlessly the safety valve of honest people keeps us out of trouble.

Also, everyone we deal with has an ego. Our team members, our customers, our bosses. Egos are everywhere and whether they are confident or hesitant we deal with them in the middle of working on o…

Are you keeping up with change? I find myself sobbing just a little every time my mobile phone wants to install an update. How do I know it'll be better? Can't I just wait a little while? What if I like things the way that they are?

High performance leaders are in the business of change. We rock the boat for a living. As Tom Peters once said "if it ain't broke, break it." That quote is more than twenty years old and we've been rocking the boat constantly since then.

What about the people who fall off of the boat? What about the details that are tried and true and tradition? Is there a place for tradition in today's rapidly changing world?

Yes, there is. Tradition is more than the way things used-to-be. Tradition is more than old habits. Tradition is a topic worthy of a book, but for now here are a few things tradition means.

Tradition is honoring the past and the people who built that past. That past got us to here, so they must have done something right…

Do you love your team? I've been so blessed and lucky in my life to have been part of some truly outstanding teams filled with people who challenged me, supported me, and made my life (and work) better. I have loved the people on those teams and many years after working with the people on those teams I still think of them fondly almost every day.

The team pictured here was one of my early teams at the Ryan Insurance Group. The talent on that team, and on other teams, astounded me every day. We had our struggles, but they were hard working, brilliant people and I miss every one of them.

There have been other great teams of course. Today I think about this group and what it grew into as we expanded, improved, and grew as people and as a business. I was not a perfect boss, and I'm sure I sparked more than a little frustration now and then, but they patiently dedicated themselves to achieving the goals of the team.

I'm proud of that team.

I invite you today to reflect on your…

High performance leaders always remember that people are the reason we do what we can do.

Take care of your team, and your team will take care of you. Make your goals centered on improving things for people first, and people will respond.

-- doug smith

How often do you review your goals?

My experience, and my studies, show that it's best to review your goals every day. Even if you don't review all of your goals (some people have dozens of them!) it is helpful to review your top five.

Keep them in front of you. Remind yourself why they are important. Reinforce your motivation to achieve those goals. And then, work on them.

Goals can keep us on track when we are otherwise distracted.
What are your top five goals? Have you reviewed them today?

-- doug smith

Front line leaders either know that they can't hide or they soon learn it the hard way. You can't hide, and you can't hide your problems. Performance problems, attendance problems, quality problems, morale problems, skill problems, motivation problems...nearly any and every team has more than its share. Why should yours be any different.

Pay attention. Talk about it. Get your team to collaborate. Find the root causes. Explore possibilities. Solve those problems.

Everyone knows when a supervisor is ignoring a problem.
...and there's no payoff to ignoring a problem. The payoff is in the solution.

Solve those supervisory problems.

-- doug smith