doug smith training

If you're a new supervisor don't expect to have it all figured out. No one has it all figured out. -- doug smith

  High performance leaders get stuff done, and they do that thru other people. We do our best to optimize our processes, and then we create environments and conditions where the people in our organization can prosper, Otherwise, what's it all about? Our customers = people. Our teams = people. Our stakeholders = people. High performance leaders focus on people first, and then on performance. -- doug smith

When people suspect you of lying you've got some truth to tell. Where's the doubt? Where's the suspicion? Where's the pattern of distrust emerging? Not everyone can even hear the truth, but we have a leadership option to tell it. And, maybe even more importantly, we have the need and responsibility to explore our truth before proclaiming it. What if we're wrong? What if our "truth" is incomplete? What if the delivery of our "truth" smells like lies? When people suspect you of lying -- it's worth checking to see if they could be right. -- doug smith

How do you develop performance? Every leader has a duty to develop performance. The status quo has got to go -- everyone everywhere benefits from constant improvement, constant development. When team members do not feel like they are being developed they are likely to leave. And, if they don't leave, how do you feel about their performance gradually falling behind? Because unless our performance improves, let's face it, it's falling behind. Performance is all about results but it is much more than that. Where does it begin? How do you start? Before we can feel the benefit of development it must be felt by others. People need to feel that how we perform our job is making a positive difference in their lives. And that is service. Developing performance starts with service. The ways that we serve others will be registered as our performance. Our customers aren't concerned about the financials, the KVI's, the deliverables. Our customers are focused on how we make them f

How many opportunities have you had so far today to do something great? How many opportunities have you had to demonstrate leadership -- spontaneously, graciously, unselfishly? They can slip right by, and yet they are there. Opportunities to make a difference. I'm sure that I miss them all the time, and I am grateful when I catch one and make a humble attempt. It's not that I regret all of those that go whooshing by, it's that I am working on mindfully finding more of them. Good luck, right? Yes. And more than that, good effort. No one even knows most of the opportunities available to them. Let's grab the ones we find. -- doug smith  

What if your biggest goal is not your most important goal? It's natural to think that your priorities are always determined by size: which goal will produce the largest revenue, save the most money, or give you the biggest impact. And, yes that's important. But should it determine what goal you work on today? I guess that it depends on whether you ask yourself or your boss, but I like to ask myself "which goal brings you the most joy right now?" Happiness matters. What if the purpose of achieving your goals is to make you happy? What if while you are working om your goals you felt great joy?  If the joy is missing, maybe the goal isn't so big after all... -- doug smith

What if everything is already working out for the best? If you're on the right path, keep moving. If you're on the wrong path, change. Isn't an optimistic journey easier than the alternative? Keep moving. -- doug smith

No one gets everything -- learning to live with satisfaction in place of perfection is a peak happiness skill.  -- doug smith

We tend to glamorize bad instincts. Not intentionally, but dramatically. We feature movies with guns. We cast self-driven egotists as strong leaders. We talk about survival of the fittest as if it were some type of idyllic meritocracy. It is not. Survival of the fittest leaves a majority of non-survivors. That's not the kind of world that high performance leaders should create. It's not the kind of environment centered leaders want to promote.   Survival of the fittest puts everyone at risk. What if everyone survived? Not as some type of hand-out free-gift. People do need to work. People need to get stuff done. And those who do should not just survive but should also thrive. That dish-washer who quietly keeps the kitchen together so that you can sell those hundred dollar dinners? They should be able to thrive. That customer service representative who calms a customer crazed by poor processes and a world in constant crisis? They should thrive. It's more than money. It's

People care about what you do, especially when what you do affects them. Do you like it when an organization makes a decision that affects you without asking you about it? Probably not. New conditions, new constraints, new rules. It's beyond annoying, and when leaders cause these types of unilateral inconveniences (which create new paths of resistance and passive aggression) they are doing harm to their vision and to their organization. Maybe not immediately, but eventually. Would you rather consider the needs of others now or wait until they are upset with you? Now. Now would be good. -- doug smith

Some of the best and happiest people I know take some time every day to focus on what they are grateful for. Their lives aren't perfect and they don't expect them to be, but their lives ARE filled with wonderful blessings, gifts, moments of joy, and the pleasure of helping and being helped. Usually, that gratitude starts in the morning. I find that when I spend some time being grateful in the morning (it begins with prayer and returns during meditation) that I have more moments during the day that spring up spontaneously: joyful, unexpected moments of gratitude. With so much to be grateful for, I revel in enjoying each of those moments. How about you? Here's my gratitude suggestion for the day: Take a deep breath while you contemplate something or someone you are grateful for.  Pause and repeat. Isn't that nice? -- doug smith