doug smith training

  "You've got to be there. Big decisions are being made!" my former boss told me a long time ago. "If your voice is in the room you might be heard..." It was good advice then and it still is. Show up. When there's a goal you're working on and an opportunity appears to advance that goal -- show up. When changes are being made that will affect you -- show up! When it matters to you -- show up. You won't always get what you want by showing up, but you never will if you don't! -- doug smith

Have you ever been really interrogated? Have you ever been asked so many questions that it felt aggressive and intrusive, like an inquisition? There are times when it feels like we've had enough questioning. That could be a valid conclusion, or it could be a sign to open our minds and expand our perspective. Leaders must ask questions. We must ask open-ended, probing, curious questions. The truth could be in the fifteenth answer instead of the first. Keep asking. Respectfully ask, of course. And, then keep asking. Can I ask too many questions? What's your answer? -- doug smith

It's not such an easy question. Having people who report to you doesn't make you a leader and not having people report to you does not prevent you from being a leader. Leaders get things done thru other people. Or, better still, with other people. Leaders feel compelled to make life better for others and for themselves, by building, by changing, by serving.  Are you a leader? What leadership action are you working on today? -- doug smith  

"The primary role of a leader is to ask relevant questions." -- Lester T. Shapiro It takes practice. It takes patience. It could even take persistence. Ask the questions. To help people think. To seek understanding. To empathize, emphasize, and connect. Every unasked question leaves room for assumptions. You know what they say about assumptions. Ask the questions. -- doug smith  

Have you ever had a customer need something that seemed unreasonable? "You should pay for the whole thing!" or "You should give me a free gizmo, too!" or "I want a letter of apology from the president!" I've gotten all of those requests.  Customers don't always want what they ask for. They can be unreasonable. But, we still need to do our best to figure out HOW we can actually help them. Surprisingly, that is sometimes easier than meeting their demands. Maybe they need a boost to their self-esteem. Maybe they need to vent until their adrenaline tapers off.  Or maybe they need to know that they matter and that there are still kind people out there who will listen. People like you and me. The most immediately useful way to help a customer may be completely unrelated to your business. Let's listen. Patiently, compassionately, attentively. It could be the best experience they get all day. -- doug smith   

How does it feel when a problem lasts for a long time? Have you ever had a problem that lasted so long that it seemed like it would always be around? When a problem is not solved or managed it must be endured. We can do better than that. -- doug smith  

Have you ever talked about a goal a lot but then didn't achieve it? Talking about a goal is great, but no substitute for action.  Goals, plan, action. Remember the action! -- doug smith

We won't succeed every time. Some goals fall away. Some dreams perish. Keep moving. Keep growing. Try again. When one dream dies there's room for another to arise. You've got what you need to succeed. -- doug smith  

Working on a goal keeps you working -- and hopeful. -- doug smith 

Goals are seldom mutually exclusive, even when they seem to conflict. Once you uncover the bigger need you open up space. Once you align your goals to your mission, the path opens and the the conflict falls away. -- doug smith

Incremental goals make geometric goals possible. Little goals get giant goals going. Whatever your goal is, break it down into something small enough to do right now. One step forward is all you need to get going.  - - doug smith