doug smith training

We all know the temptation to cut corners, skirt rules, and dance along the line of cheating. But, whatever it takes, however hard it is, it is best to play fair.  When the truth discovers you, let it be a truth worth sharing. Play fair. It does take extra work. It's easy to find people who do not play fair and who seem to be getting ahead. That's not for you. It's much better to feel the complete satisfaction of leading with integrity. If you game the system you ultimately game yourself. Play fair. -- doug smith  

  How do you feel about being misunderstood? It makes me frustrated, but I've learned that being frustrated in someone else's inability to understand me has no pay-off. Instead, the opportunity is to clarify how I'm communicating what I want to say. If they didn't get it, I need to try something else. I could say it in a different way, or use a story to illustrate, or identify data that supports the message, or let them tell me first to see what they already know...many ways to clarify and clarify we must. We are so often misunderstood that we must work extra hard to be precisely clear in our meaning. We can always do that, and it's not likely that someone else will do it for you.  Clarify! -- doug smith

When was the last time that you were frustrated in trying to learn something? If you can't remember, maybe it's time to learn something new -- something tough and challenging. Truly worthwhile endeavors are often struggles. The satisfaction comes not only in the final result, but also in the progress toward that final result. The best way to avoid a sad let-down once a goal is achieved is to enjoy the journey all the way thru. Celebrate your progress! Not so much that you feel finished, but enough so that you feel able. Celebrate progress, and then keep on progressing. As that beat poet and philosopher Harry X. Tudas once said, "Feel in the groove but continue to improve." -- doug smith

  If it's worth learning, it's worth teaching. If you want to be sure that you've acquired a skill, do your best to teach that skill to someone else. You'll quickly find your gaps. You'll humbly stumble in some of the difficulties. And that will all help you learn while you share the knowledge that you are gaining. If it's worth learning, pass it on. -- doug smith

There is usually more glory (and satisfaction) in solving a problem than there is in doing the hard work ahead of time to prevent the problem in the first place. It means paying attention to risk, rather than dismissing it with some wildly optimistic notion that things will stay steady and true and always work out for you. That would be great, but have you considered the potential problems. Potential problems have a way of turning into actual problems. It takes less energy to prevent a problem than to solve it. Why wait? Fun or not, prevention works. -- doug smith

Does it feel like you're collecting problems? One thing leads to another and before you can resolve one issue another pops up?  It's like being in the middle of a movie when you just keep falling deeper into one hole or trap after another. There is usually more than one solution to any problem. If it feels like you're just collecting problems, try collecting solutions instead. You can't have too many solutions, so be generous with your generating. -- doug smith  

Sometimes it's too much to muster up a big effort. Maybe that's when a little effort gets us going. Even the smallest positive effort has a positive impact. Let's start with that. -- doug smith  

How flexible is your perspective? There is value in seeking a different point of view, especially in setting goals and in solving problems. Any way we ever look at anything is always a limited view. That's a broad (and possibly inaccurate) statement and yet what if it's true? Or, as my alternate perspective might state, what about it is true? Or even, what about it could be true? Sometimes we hold our problems too close to see what's causing them. Shifting the perspective opens up new vistas. That might be all we need to see the best possible solution. -- doug smith  

Fast is good, and sometimes dangerous. Easy is preferable, until it isn't. We make trades in a hurry without enough analysis because the convenience seems worth it. Our premise is "how bad could it be?" and maybe, just maybe it could be quite bad.  Be careful about accepting a premise that can later be weaponized. Because, if it can be weaponized, it will be... -- doug smith   

A clumsy truth is more noble than an eloquent lie. The lie is so tempting. It feels like it preserves our ego. Instead, it delays the bruise that's bound to appear. Clumsy truths unnerve me sometimes. As Brene' Brown might say, we just need to risk being vulnerable in order to make the better choice, to disclose our truth. Awkward, sure. Embarrassing, maybe. But let's go with the truth first. It's a vital step toward going with the truth always. -- doug smith

  How often do you avoid difficult conversations? Most people avoid difficult talks a lot, don't you think. I've been known to conduct both ends of a conversation in my head for weeks, and never get around to actually initiating the conversation. Because that's what it takes -- to initiate the conversation. Maybe even to frame it from the standpoint of you don't know HOW it will turn out (so what's the point of rehearsing it?) but for sure you do know that it will not be perfect. A difficult conversation does not need to be perfect. Nothing ever is. Difficult conversations become easier when we don't expect them to be perfect -- or easy. -- doug smith

  Do you exercise? We all know that we should, and many of us should exercise more. We should exercise our bodies (those of us blessed with the ability to do so) and we should exercise our minds, too.  The mistake that I used to make was trying to do too much improvement too fast. If I hadn't exercised for a long time, I'd go right for a big day of exercise. All that got me was sore muscles and no new habits. I like the expression "take baby steps." Tackle a little bit at a time. Make incremental improvements. Start small and gradually gain more.  A little bit at a time physically, and also a little bit at a time intellectually. We're designed to get smarter, but we've got to work our muscles. Incremental improvement wins. It works for me. How about you? -- doug smith

  Assumptions get us into so many problems, don't they? We know better, and yet they are hard to resist. "I'm sure they'll get that done on time...I know they agree with me...Of course we're right about this...people will work harder if you pay them more..." On and on, the list of assumptions is long.  Where do those assumptions come from? Most likely, they aren't new. Assumptions are based on what once was true, or what we at least believed to be true. Even if they WERE true in the past, assumptions may no longer be valid. Yesterday's assumptions require inquiry today.  Don Miguel Ruiz has as one of his "Four Agreements" Don't Make Any Assumptions. As noble as that is, and I absolutely love the book "The Four Agreements" I think it is a challenge too big to win in order to not make any assumptions. I like to rephrase it as "Question Your Assumptions." You ARE going to make assumptions. I AM going to make assumptions.

  "It's so hard to find anyone who wants to work these days..." "I know what you mean, they just want to stand around and read their phones." "If you can find them at all..." Is that how it has to be? Is that how it feels? Everyone in awhile even a high performance leader needs a reality check. Maybe you agree, and maybe you don't, but here's a free reality offering for you: People don't want to work for you -- they want to work for fun and profit. Lead them TO that and they'll follow. We could make it more complicated, but it's not. What do you think? -- doug smith

We tend to believe that our values are absolute and true, but to truly know that we need the courage to test them. To withstand resistance and temptation. To try after trying gets hard. Have you tested your values? Have your values been tested? -- doug smith  

As quantifiable as it may be, productivity is in the end, highly subjective. "How can that be?" "We define importance. We define what matters. You can decide how much is enough." "But it's all numbers. It's all measurable..." "Yes, once you've decided what matters. Once you've define the quality you want. None of the productivity matters unless the quality is there." "Well, my boss wouldn't agree with that very much." "How much do you like working for your boss?" "Not very much..." You might disagree. Many people do. But consider this: would you rather have exactly what you want, or a whole bunch of what you don't want?  I thought so. -- doug smith

The root cause of a problem may be deeper than you think, with roots of its own. Look closely. Look very closely. -- doug smith  

  Everything is open to interpretation. To dispute this is an interpretation. It is, therefore, indisputable. Or is it? Stay curious. Let's see what happens. -- doug smith

How do you show someone respect? Without it you will find it hard to hold onto any respect of your own. Without it you may even find it hard to get things done. Those who outrank you are much more help to you when you show them respect. Those who report to you are much more motivated when you show them respect. And, those at your level are far more likely to be cooperative and collaborative when you show them respect. Show respect by: listening, without judging speaking truthfully avoiding gossip allowing for disagreement without anger acknowledging rank and authority There are dozens of ways to show respect. What would you add to the list? -- doug smith

Quick quiz: what are your top three current goals? It's OK to think about it, but if you have to think too long that means that you haven't really thought about it previously. Your goals matter because you matter. Your goals (not those given to you by someone else) shape your near-term future. Your goals shape you as well. Goals are solid steps toward your hopes and dreams. The path is yours. Why not keep moving? -- doug smith  

A solution posed too soon might just be another version of the problem. It's tempting to rush thru analysis. Tempting, but costly. Few problems are solved until they are truly understood. -- doug smith  

How are you at holding people accountable? Without raising your voice do you make your expectations clear and then guide people toward achieving them? It's not about micromanaging. It's about giving people the balance of choice and criteria for success that they need to attach any task to a noble, appealing mission. The responsibility for resposibility rests with the leader. Holding people accountable is a noble need. -- doug smith  

The toughest decisions are the ones you have no control over. Remember that when you make decisions that effect those who have no voice in the call. -- doug smith  

  Ask yourself what you'd be willing to trade to achieve your biggest goal -- you may need to make that trade. I'm not saying that you should. That's up to you. A goal is just a goal and not your entire life. But, if it's really important to you, are you treating it as if it IS that important? Are you designing a plan? Are you acting relentlessly on that plan? Are you learning constantly? Big goals mean big commitments. -- doug smith

  It's possible to be both tough and tender as a leader. Be tough on the task, and tender on the person. -- doug smith

You don't have to start with a goal -- but you'll move forward with more focus if you do. -- doug smith  

Whenever I ask a group the following question, the answer is a resounding "yes." Is there too much drama at work? Drama feeds on itself. People who crave the drama may not even know that they do, they simply repeat whatever it takes to make any situation emotional. Run out of supplies? It must be somebody's fault = drama! Behind schedule on that big project? = drama! Struggling with demanding and unreasonable customers? = drama! Drama creates tension that craves release -- which likely then drums up more drama. Breathe. Slow down. Skip the blame and play a new game -- one of cooperation, curiosity, and respect. My latest way of dealing with drama is simply to pause long enough to smile -- as I ponder: "Ah, I recognize this. Drama!" It's completely made-up, and it can be completely by-passed. ; Manage the drama so that it does not manage you.

  A problem is a change in need of a push. Push. -- doug smith

Ever have to repeat a lesson because you didn't get it the first time? Of course. Me, too. I figured out that the biggest reason is that I was in such a hurry to get back on track that I got back on the wrong track. Before you know it, same mistake, and basically the same lesson. Slow down enough to learn the lesson and you might not need to repeat it. I'm hoping that works for me. How about you? -- doug smith  

You don't have to create a family at work. Families come with their own difficulties and if you've ever worked in a family business you know all about that. People at work don't have to love each other, but they do need to respect each other. Communicating clearly and honestly is a start. Collaborating instead of competing helps. Do your job, jump in to help when you're needed, and keep supporting the team's mission and goals. You don't need to create a family at work to build a great team. What you need is clarity, courage, creativity, and compassion.  Great leaders create the atmosphere where those core strengths prosper. -- doug smith

  The best, most reliable leaders make ethical choices. You may have discovered, though, that people do define ethical in many different ways. For some, if it's right for the it must be ethical, even when it is not right for someone else. We do need a better standard. As leaders we serve best when we do no harm. Any leadership that produces victims is poor leadership headed for long term failure.  If you have to ask if something is ethical you probably already know the answer. Just imaging how you would feel if you were not given the choice.  -- doug smith

  As we adjust to the changing roles and responsibilities of leadership, it's worth considering the importance of our teams. Leaders get things done thru their teams. Often that means learning FROM our team members even as we facilitate their own learning. Instead of dictating, new leaders collaborate. Team success is a shared goal. The strength of a leader comes from the strength of the team. Not the other way around. If that feels new, it is.  -- doug smith

The project team is stuck. Answers are not only hard to find, they seem impossible. The problem keeps causing mistakes and creating barriers. Within robust conversations we discover that although far from perfect, the process with the problem offers plenty of opportunity. Something small and almost unnoticeable turns out to be useful.  Within every problem is something that is working. What if that contains the secret to success? -- doug smith

  Have you ever felt a sudden change that you did not approve of? Maybe your company decides that you have reduced hours. Or, maybe your boss decides that the promotion you were counting on is best given to someone else. Change is like a dance we did not choose the music to. Change is like an invitation to a party filled with strangers. Change rocks our world, and only sometimes makes it better. How are you using change to makes things better? Good luck is a change you can approve of. Bad luck is a change that you do not approve of, but that happens anyway. Change basically does not care what you think. The choice is still up to you. Which next change gives you positive choices? Where is your best choice? -- doug smith

It may be comforting to lean on what we've already learned, but it's not enough. That doesn't mean that we need to abandon everything that we've learned, just to pay attention to what is changing. We can rely on learned foundational principles like continuous learning, ethical leadership, participative leadership, respectful communication and other core strengths that serve us well and that still matter. We also need to react to and find ways to manage brand new learning. Just exactly WILL we lead completely virtual workforces? How WILL we manage misinformation? What SHOULD we do about creating fair opportunities? There is much to be learned, but then again there always HAS been much to learn. The challenge now is to keep up the pace, to distinguish truth from deception, and to treat people with respect while building our own flexibility. What we've learned is important. What we still must learn is critical. -- doug smith 

Do you ever struggle with difficult people?  Don't we all? It can be frustrating -- so frustrating that we do our best to avoid confrontation. It can be so troubling that we try to put distance between ourselves and those difficult people. Or, it can be so troubling that we do everything we can to return that trouble -- to confront with strength and conviction. Either way, if someone feels like a difficult person, imagine how difficult the situation feels to them. Sometimes difficult people are most difficult to themselves. Maybe they need more help than confrontation. Isn't that worth considering? -- doug smith  

What if problem solving is mostly opportunity surfing? Plunge in, it's time to begin, that problem will not solve itself. -- doug smith 

  What's the longest amount of time you've ever spent trying to solve an unsolvable problem? It could be weeks. It could be months. Maybe even longer. When it has happened to me and I discovered that what I was dealing with was a problem that had to be managed, not solved, I was both furious and relieved. Furious at the time wasted, but relieved because I could stop wasting time on it. It's also possible that while we might conjure up a solution to a problem that is causing us fits we could also discover that the problem doesn't even require a solution. It is, in fact, a situation with differences of opinion. Not a problem, but a conflict. Not every conflict can be resolved, but those that can behave differently than problems. There are differences in the perspective. Differences of opinion among the stakeholders. Different ideas of what an ideal solution should look like. What if the problem doesn't need a solution? What if it needs something else? Unthinkable? Onl

Have you ever struggled with a change? Struggled to adapt to someone else's change? Struggled to influence others to follow your change? Change can be tough. Balance may be the key. Balancing stability and change, so that you avoid being overwhelmed, seems like such a great idea. Shouldn't it be easy? Balancing stability and change is the easiest thing in the world -- just like riding a bike in a hurricane. No, it's not so easy. If discouragement sets in, remember all those times you've changed before and roll with it. Change isn't hard -- it's unavoidable.   -- doug smith

Goals are important. So is how your goals affect other people. Did you consult anyone your goal will impact? Did you look for help from others? Did you help anyone else achieve their goals this week? People will care more about your goals when you care more about people. Show you care by listening, by helping, and even by laughing at their bad jokes. People are worth it. -- doug smith  

  If you want to sell something, you need at least two things: a really great product, and a really great you. People will care much more about what you have to offer when they care more about you. Products, goals, careers... People will care more about your goals when you care more about people. -- doug smith

  The size of your goals does not define you, but your ability to achieve them does. What you define is secondary to what you do. Set meaningful goals, of course. Then, work them until you achieve them.  Sometimes you will fail. Try again. Sometimes you will succeed. Set a new goal. It's the work that gives you the juice you need to keep working. When people see that when you set a goal you mean business -- you mean to do what it takes to achieve that goal -- that sets a sharp definition you can live with. You do want to be known as someone who works to get what you want, don't you? -- doug smith

  Do you manage your goals? Setting the goal is important. Working the goal is essential. Powering up the goal with a path of high energy discipline is empowering. Also important: managing the goal. Like a project, with the discipline of steady effort and constant communication, each goal is managed to success. Each goal is a project. To get the most of your goal, you've got to manage that project. It does not happen on its own. -- doug smith

  Great goals need great power. They need the power to keep going thru resistance. They need the power to innovate when the temptation is to stagnate.  Where does that power come from? You know this! The power comes from you. Hard as it may sometimes seem, you do have the power to achieve your own goals. Power for your goals comes from what you're already good at -- or plan to get good at -- and are willing to work for, Set the goal, do the work, and feel the power. -- doug smith

It's not the goal that makes you happy -- it's the work you do to achieve the goal that does. If it's too easy, it hardly matters. If it's too hard, you might not reach it. Calibrate your goals correctly and then do your relentless best to get the work done. That's where you'll measure success. -- doug smith  

Every conversation contains at least one opportunity.  Getting to know someone, clarifying expectations, resolving conflict, helping achieve a goal...the opportunities are rich with possibility once we recognize them. It's easy to miss that opportunity and waste the time, but when we understand the opportunity and do our best to communicate clearly and effectively, we can enjoy the benefits of those opportunities through productive conversations.  Find the opportunity.  -- doug smith  

Have you ever procrastinated on changing something that you knew needed to be changed? I sure have. I once worked with some producers who were consistently late in paying their premiums. I knew they were late, but for several months could not figure out how to remedy the situation. What if I upset the producer and they took their business someplace else. I wasn't happy about it, and neither was my boss. It was not the time to wait and see, it was the time to change the process. We did eventually, but not before the issue became a problem. Every problem points to a change that's been missed. Change delayed just gets in the way. -- doug smith

If you're at all like me, there have been times when you thought you learned something but then didn't put it to use. By the time we get around to putting that new skill to use, it's gone.  The key is to put that skill to use right away. That day if possible and certainly within a week. Practice makes the skill stick. It won't be perfect at first (or ever!) but practice makes it better. Wisdom forgotten is not on your side. Wisdom applied is a trustworthy guide. -- doug smith  

  If you miss the deadline on your goal, what should you do? Should you... a) extend the deadline b) break the goal down into smaller goals c) double your attention time on the goal d) all of the above If it matters the choice could be: all of the above. When the goal is important you do what you need to do to achieve that goal. Missing the deadline is not the end of the world. It should definitely up the urgency, though. -- doug smith

  When you can achieve your goals, that's success.  Sometimes, a goal is like the peak of a mountain and reaching it is that moment of success. But whether or not you reach the peak, making the journey takes you higher. Take your goals seriously, and you will win. Climb higher. -- doug smith

  Feeling discouraged? Did that plan go wrong? Plans go wrong all the time. Make new plans and keep moving. You've got everything you need. -- doug smith

People will make lots of assumptions about you. You don't have to accept any of them. -- doug smith

Working against each other is too much work. How many times have you been working on an important goal and discovered that someone was working against you? Whether it was intentional or not, it was inconvenient, and just plain annoying. If there is anyone who could stand in the way of your goal, start a conversation about gaining their support. Once we've agreed on the goal, the work gets easier. Resistance declines. Progress advances. Goals get achieved. -- doug smith  

You may not have found the solution yet but you're way ahead of anyone who's stopped looking. -- doug smith

Are you an optimist? Do you think that things will always work out, no matter what? Or, maybe you're a pessimist, always waiting for things to fall apart, whether or not you can fix them. What matters more is awareness. Getting the scoop. Figuring out the facts and sorting them out from emotions. Neither optimism nor pessimism is any excuse for ignorance. Figure it out. -- doug smith