doug smith training

Judging is a joy buster. No matter how good it feels at first, the whiplash outlasts the guilty pleasure. Judging inevitably points to the personal spots we share with those whom we judge. If your job is to be a judge, by all means keep judging. But if your job is anything else, pause long enough to learn what's going on.  I'm still waiting for perfection, how about you? Don't we all need a little slack from the rampant judging that surrounds us? -- doug smith

It takes courage to tell the truth because it's not always popular and it's often risky. Knowing that the truth could get you into trouble will steer some people into lies, which once told tend to perpetuate to the point where the teller doesn't even remember that it's not true. That's not for you. That's not for high performance, centered leaders. While it does take guts to tell the truth, it also takes curiosity, diligence, and interrogation to discover the truth. If it's easy to tell lies, it's even easier to believe them.  Asking is more powerful than telling because it helps to uncover the truth, to discover the truth.  Our courage increases when we rely on truth. To rely on truth requires identifying it fearlessly. What do you think? -- doug smith

Even when it looks like corruption is everywhere, we do not have to let it rule. Leaders need the courage to resist corruption -- no matter how small and no matter how large and no matter for how long.  When in doubt tell the truth, play fair, and act with integrity. Anything else will always catch up to you. -- doug smith  

It's too late to perfect the past but it's not too late to learn a better future. Where is your next lesson taking you? What future are you working to create? -- doug smith  

  Every problem contains a promise.  That promise is a solution that leads to improvement, that leads to satisfaction, that leads to success. It's not guaranteed, of course, but the promise is there. Why hide from it? The promise of a problem sparks the seeds of success.  Find the promise, it will pull you toward the solution. -- doug smith

Some of us like to analyze. Some of us like to act and let someone else analyze. Solving problems takes a balance. The most brilliant analysis producing the most wonderful ideas is all useless until someone acts. Some problems encourage eternal analysis, but that does not mean that eternal analysis is best. Some analysis is best accomplished with action. Think carefully, of course. Act boldly, also of course. -- doug smith 

If you've ever had a boss who treated you like you should be perfect, you know how uncomfortable and how unachievable that expectation is. As leaders, we need not ever expect perfection. What we are reasonable in expecting is constant improvement.  Even with constant improvement as an expectation, we should also realize that it is natural for people to plateau, for that level up to level off. It's like breathing. We can only inhale so much without exhaling. Expecting perfection guarantees disappointment. Expecting non-stop improvement invites burn-out. Let's be reasonably demanding leaders with the accent on reasonable. I'll try. How about you? -- doug smith  

  How many times a day are you aware of forgetting something? Where you put your keys, where the phone is, what time that appointment is, why you walked into the room you just walked into...we forget things all the time.  While it does make sense to do what we can to develop and retain our memory, we just aren't ever going to remember everything. Plus, most of the stuff that we once tried so hard to remember just doesn't even matter anymore. That ninth grade algebra test? That phone number to an office that no longer exists? The mission of that business that would not hire you? Gone and gone and gone. We forget more than we'll ever remember so just keep learning.  Keep learning new material. Keep learning new skills. Keep learning new things about the people you love (and the people you don't yet love!) Keep learning! What have you learned today? -- doug smith

When you need service, do you really want it to feel like a chore to the person providing that service? Do you flinch just a little after a "thank you" when the other person says "no problem"? I'm glad it wasn't a bother. I do wish it had a little heart in it. Maybe even a little fun. The best jobs at their peak appear to be fun for those observing. "How interesting!" "How magnificent!" "How effortless!" and yes, "How fun!." The best service feels more like play.  Instead of the all-too-common "no problem" what if we said a heart-filled, fun-boosted "my pleasure!" And, don't lie about it, make it fun. -- doug smith  

Do you say "yes" too quickly or maybe "no" with no conviction? What if you could change the outcome of a request? What if you could more clearly decide how to get more of what is best and less of the rest? What if you negotiate situations more often? If you don't negotiate it you'll never know how good it could be.  -- doug smith Bonus Tip: The best book I've read on negotiating is "Never Split the Difference" by Chris Voss. 

Judging closes doors better left open. When I can't stop judging, I can at least delay it. Whatever our perspective is about the cause of our situation, that perspective is incomplete. Pause. Question. Challenge. Maybe not judge, though. -- doug smith