doug smith training

Do you ever get discouraged trying to lead your team forward? I know, they give you challenges that annoy you. They forget what you've already taught them. They miss time after time after time. And yet, they also bring a smile to your face. They surprise you with an insight that goes far beyond anything you've ever taught. They connect with customers in ways that reflect how YOU feel. They also bring you joy. Up and down. Down and up. Leadership is one challenge after another, randomly peppered with joy. If leading was easy they wouldn't have to pay people for it. But if there weren't rewards far beyond the money, no one would do it. Leading is tough. Leadership is the best. -- doug smith

Here's a challenge for you. I'm not concerned about a wrong answer or a right answer. I'm curious about your answer. Here goes: To argue is to lose your audience. What do you think? We've all done this at one time or another, been so certain that our position is right that not only is the other person's position wrong, but THEY'RE wrong, too. Oh, so wrong. That turns a position into an opinion and into an emotion.  What do you think? If we enter emotional ground, does our think fog beyond reason? To argue is to lose your audience. Or is it? -- doug smith  

It's tough being a front line leader. Everyday someone challenges you on some point that you thought was obvious or long-ago decided. Every hour some customer demands the impossible. Every week some team member leaves, or contemplates leaving, sending the recruiting process into overdrive. It's tough. As leaders, we must be up to the challenge. We must toughen up. We must build muscle around the soft underbelly of centered leadership - not as far as the iron fist inside the velvet glove - but close. Our goals matter. Our team matters. Our support of the organizational mission must be unwavering and courageous. The rewards of effective leadership extend much farther than the financial, though. A leadership job well done results in more powerful people. It results in teams that achieve its goals. It results in people going much longer and farther than they'd ever imagined. Leading at its best helps people serve with joy and inspiration. I recommend it highly. G...