What's your reaction if someone on your team makes an excuse for failing to achieve a goal or complete a task? That's what I thought. I don't like it, either. And here's the thing -- no one believes excuses. There is zero payoff to an excuse. We might as well break the habit, face the facts, and tell the truth. We completed the task or we didn't. If we didn't, there is no-one but ourselves responsible. There are no believable excuses. We might as well stop trying to use them. -- doug smith