doug smith training

The trouble with production quotas is that they cause people to do anything necessary to meet them. Cheat. Lie. Cover-up. Bend the rules. Break the rules...if the stakes are high enough and the pressure is strong enough people may feel forced into doing whatever it takes to win. That's not winning. Leaders do need to measure success and we do need to identify key activities on the path to that success, but we must constantly be careful about the means as well as the ends. How strong is your focus on quality? How committed are you to integrity? Are people on your team rewarded for supporting the team? The problem with competition is that someone always loses. It does not need to be your team. -- doug smith

  How do you feel about keeping score? In nearly every job (could it even be in every job?) we are forced to keep score. One metric after another lets us know whether or not we "measure up" to the company standards. Oh, sure they change, which makes it necessary to react and shift our efforts, but inevitably there are measurements to meet. People are going to keep score anyway no matter what we do so why not help them to count what matters most.  Measuring what does not matter is a waste of time and  profound aggravation. Negotiate what to measure before you get measured and see if it makes a difference. And if you don't have the freedom or influence to negotiate those measures, master them until you do.  -- doug smith