doug smith training

Thinking the best leaves less room for the rest. I'm a fan of unconditional positive regard. I can assume that people are doing the wrong thing on purpose when I don't like what they do, but it doesn't change what they did and it's not likely to make things any better.  When I assume that people are doing they best they know how to do it's much easier to correct mistakes. Fix the process, not the person. Change the behavior, not the intention. People intend to do good things -- they just sometimes get confused. -- doug smith  

Successful supervisors keep their attitude clearly and constantly positive. Leave no doubt what you care about. -- doug smith  

Ever have any days of low self-esteem? Times when your opinion of yourself was less than positive? I sure have. I don't mean a healthy amount of skeptical inquiry or proof seeking thoughts -- I mean low self-esteem that can ruin a day. Let's get out of that business! Instead, let's lift our days forward with optimism. We can be positive without being Pollyanna.  You matter! You belong! You rock! You wouldn't be you without you. Do you see how important you are? -- doug smith  

It is a question of baseline or the place that you begin. From your baseline you can decide and even balance what you think next which leads to what you do next. We all begin with some baseline. Where is your baseline? Do you begin by thinking positive, negative, or neutral when you encounter something or someone new? When the choice of interpretation is up to me, I pick positive. It's a personally positive prerogative, and enhances my chances of enjoying the ride. It's up to you? Where do you want to go? -- doug smith  

Sometimes it's too much to muster up a big effort. Maybe that's when a little effort gets us going. Even the smallest positive effort has a positive impact. Let's start with that. -- doug smith  

Moods are contagious. Leaders touch so many people -- in person and virtually -- that our moods spread far and wide. What kind of mood do you want to increase? What if we worked more at sharing happiness? Tell people the news that uplifts them about how their performance makes customers happy. Share recognition for that big project that you just finished. Smile as we greet our team members and our customers and our peers.  Sharing happiness increases it. Isn't that a great idea? -- doug smith