doug smith training

  Those things that bother you the most? Process problems. Those things that are most fixable? Process problems. Every single process can be improved. What are you waiting for? Get started. -- doug smith

There are no perfect people, products, or processes. Life is more or less a constant improvement project. -- doug smith

High performance leaders pay attention to detail. They know what matters most and they manage it precisely. They eliminate distractions and focus on the main thing. Do you manage what matters the most to your organization? Is your organizational house "tidy" and in order? If you want to empower people, make sure that you have the best processes in place to allow the flexibility they need. When there is a right way to do something, train your people that way. Attention to detail. It makes a difference. -- doug smith

As a leader, how much attention do you give to improving processes? Are they optimized fully, or just barely inching along? Too often I've seen leaders spend their efforts trying to fix people, when the center of their problems is usually broken processes and procedures. Any process can be improved until it's no longer necessary. And then you can shut it down. Work at it until it is optimized -- doing everything that you expect the process to do without creating problems and without slowing people down. Keep improving those processes. If you're still doing it, you can still improve it. -- Doug Smith