When turn-over is high, find out why. It's easy to blame the economy, and maybe that does have something to do with it. It is also easy to blame other exterior causes. If you can't fix those exterior causes, what can you do? Look inside. Turn-over means that someone who works FOR you would prefer to do something else. Turn-over means that the team has tension you're not addressing. People need to work someplace, but if they choose NOT to work for you, the thing you can change is you. Listen. Talk about it. Connect with everyone on your team more often. Fix processes. Pay fairly. There are so many things that you can do, and you do have to DO them. When turn-over is high, find out why -- and fix it. -- doug smith