doug smith training

Do you team members see you interact with customers? Do you see them? Your team's treatment of customers is a reflection of your treatment of your team.   Treat your team well, and your customers will benefit. -- doug smith

Jobs are a balance of learning and repetition. We forge new ground and we walk on well-worn territory. The routine wears us down, even when it's necessary.  High performance leaders show the value of a well practiced, skillfully executed job routine. Discipline in work comes from the extra effort of pushing thru when the task is due. Maybe you did it before, maybe you'll do it again -- give it all you've got right now. Someone is watching. -- doug smith