doug smith training

I once had a boss who had higher standards than me. Every day seemed like a challenge. There just wasn't any pleasing this boss. I'd get to a new level and she'd urge me to raise the level again. "Keep learning," she'd say. "Keep developing. Make your customers unforgettable and they will never forget you..." She was right. The chase is endless. The effort is unrelenting. And the joy, ah the joy becomes inexhaustible. If your boss has higher standards than you do, raise your standards.  -- doug smith  

Does every single member of your team understand and follow your team standards? Leaders can get lazy about the behaviors they accept and the behaviors they tolerate. It can feel like a hassle to remind team members that they must keep your team norms and meet your expectations. Remind them anyway. It's tough to tighten up loose standards -- do it anyway. Where is your team headed with sloppy, loose, carefree standards about what is acceptable and what is expected? Down. That's not for you. That's not what you want. Meet your standards. Remind your team how to meet your standards. And keep quality (and morale!) high. It's something that high performance leaders do. -- doug smith