doug smith training

If you're a new supervisor don't expect to have it all figured out. No one has it all figured out. -- doug smith

Supervisors are asked to make more moves each day than a complicated game of chess. Sometimes you win, sometimes you lose, sometimes you end up in what feels like a stalemate. But you keep on pushing, you keep on growing, and you keep on growing. Making the right moves, what I'd call the Royal Moves , requires training, experience, and an open mind. You need the open mind when the moves don't go exactly as you planned. Are you making the royal moves? Are your people growing, thriving, excelling, and delighting their customers? Are you making the royal moves? Is your own career developing in ways that challenge you and still bring a smile to your face? The royal moves keep you growing. It's deciding to plan more carefully so that the unexpected is not quite so unexpected. It's building the relationships that help you resolve inevitable disagreements. It's taking the time to coach your team members every day instead of letting administrative details pull ...

Have you ever seen steps to nowhere? Since I travel a lot, I occasionally see a building with stairs that appear to lead nowhere, at least no where safe. Access is only semi-blocked, so the danger exists even if the destination is sketchy. Does your team have a destination? Have you updated your team's mission this year? Things are changing so quickly that what may have seemed important as recently as a year ago could be out of date now (or soon.) Is your team up to date? Do you have a vision for a vital future? Avoid those stairs to nowhere. Plan a vital, energized, noble future for your team. Get them involved. Show them how a high performance leader leads. -- doug smith

Supervisors can't insist on everything. Your people have lives. Your people have limitations. You do want to get the most out of your team. You do that by making reasonable demands and framing somewhat ambitious yet achievable expectations. Push your people, don't break them. Inspire them without tiring them out. Building your team is a process. Some of it is in the group dynamics, and some of it is person by person. Give it your best, and see what you get from the rest. No one has to give their team everything as long as everyone give the team their best. -- doug smith

The best supervisors take time to reflect on the impact of their actions and the validity of their beliefs. -- Doug Smith