It's tough being a front line leader. Everyday someone challenges you on some point that you thought was obvious or long-ago decided. Every hour some customer demands the impossible. Every week some team member leaves, or contemplates leaving, sending the recruiting process into overdrive. It's tough. As leaders, we must be up to the challenge. We must toughen up. We must build muscle around the soft underbelly of centered leadership - not as far as the iron fist inside the velvet glove - but close. Our goals matter. Our team matters. Our support of the organizational mission must be unwavering and courageous. The rewards of effective leadership extend much farther than the financial, though. A leadership job well done results in more powerful people. It results in teams that achieve its goals. It results in people going much longer and farther than they'd ever imagined. Leading at its best helps people serve with joy and inspiration. I recommend it highly. G...
