doug smith training

How much of your daily conversations do you find useful? So much of what we say to each other is small talk. We make friendly banter, or not (more and more we see people simply staring into their phones). How much more could we get out of our conversations? How much deeper could we go? Every conversation is an opportunity to solve a problem or achieve a goal. It just might not be your problem or goal. It could be someone else's. It could be your conversational partner's. Are you willing to leverage your conversations more and accomplish more in the process? Or is that phone calling you again? -- Doug Smith

What are your clues to success? What works best for you when you find that you are communicating successfully? Over many years of training, supervising, managing, and facilitating, I have found these following five factors extremely useful as clues to success. When they are used and shared, success is assured. When they are ignored, success is elusive. CLUES to Success - Create agreements - Listen with curiosity - Understand the facts and feelings - Express yourself positively - Share responsibility for success Much of my work is focused on helping people communicate more effectively by embracing and using these clues to success. I'll be occasionally writing about these five clues in the context of creating better conversations, powerful presentations, productive meetings, and creative writing. I invite you to explore these ideas with me and whenever the urge occurs, to add your two cents. What are your personal and professional clues to success? How do you communica

How good are your listening skills? If you listen first, communicating your message becomes much easier. When does listening matter? Listening comes first when you want: -- More productive meetings -- Deeper conversations -- True dialogue -- More powerful presentations -- Coaching -- Conflict resolution -- Creative writing Listening matters. How will you listen more effectively today? -- Doug Smith

How much of your day do you spend helping other people solve their problems? Leaders seem to spend a lot of time listening, sorting, consulting, coaching, and working with people so that they can solve their problems. All of this often comes before the people involved have anything to do with solving the leader's own problems. It's a duty that builds relationships and loyalty. It's a calling that helps to make leadership unique. And it starts with better conversations. Centered leaders help people solve problems quickly, fairly, sustainably, and collaboratively. Who are you helping today? How will you create a better conversation that leads to problem solving? -- Doug Smith

Do you sometimes wonder if a certain person will EVER learn? Have you ever become frustrated when someone seems to repeat the same mistakes? Helping someone to learn can take patience. It can take several tries. It can take several methods and all of our reserve of creativity. But if the lesson needed to learn is worth it, we persist. People will learn if you don't give up on them. Maybe what we've tried hasn't worked yet. Maybe we need to try something else. Maybe we need to decouple ourselves from the consequences of that other person not yet learning. I try to keep this in mind: they haven't failed yet -- they just haven't yet learned. Maybe we need to ask better questions and create better conversations. That's where our influence starts. -- Doug Smith What have you learned today?

How do you feel right after you have solved a problem? Do you get a boost of energy, of personal satisfaction? Do you feel more confident and self-assured? Any problem that you solve will likely make you feel better. Solving problems comes with all sorts of benefits. - Enhanced perspective (see what's possible!) - More centered teams (we did it!) - Increased confidence (that didn't stand in OUR way!) - Improved skills (let's do this again soon!) - Expanded creativity (something new has been discovered or made!) and, of course, that pesky problem is solved. Solving problems comes with benefits. Why not cash in on some of those benefits soon? What problem are you working on today? -- Doug Smith

What makes you angry? Do you ever feel anger and wonder where it came from? Sometimes I've noticed that anger appears out of scale with the thing that seemed to trigger it. Maybe it's an accumulation of aggravations. Maybe it's a sustained patience that has become unsustainable. Maybe it's a lifetime of little disappointments. The anger boils, flairs, and erupts. At that point it can be highly unhealthy. We lash out. We shout. We blame. We break things. Humans can be so sloppy sometimes. We lose our center and our balance lists like a ship in a storm. Our storm of anger rocks our world. Maybe you haven't experienced this, and if not, maybe you've seen it in other people. It can scare. Where the anger heads though isn't always where it belongs. Fall-out occurs. Innocent feelings and people are hurt. The targets of our anger are seldom the cause of our anger. We punish the wrong people. We overreact to minor disagreements propelled by the build u