Service Appreciation

image: https://pixabay.com/photos/pet-happy-smile-happy-dog-cute-2633165/

Delivering excellent service is tough enough and sometimes it's not enough, according to our customers. With some customer wanting a miracle, or a policy change, it mean that even when we do our best it may not be perceived as enough. We could have always done more. We should have somehow changed the world in order to change their outcome.

Other times, customers are generous in their thanks. Our extra steps are appreciated, our efforts are more than enough, and our customers are happy to do business with us.

We should work as if the second group of customers -- the real appreciators, the happy ones, are the norm and hold onto the joy they share.

There are no guarantees that our service will be appreciated, but that's not why we do it. We serve because that's where the joy lives, in helping others.

-- doug smith

Comments

Communication Flexibility

Have you considered flexibility in communication? I thought about this yesterday when my first impulse as a response to something that someone said to me was to share my own experience, my own advice, my own perspective. But I didn't do that. It would have been easy, but it would have been wrong from an emotional standpoint. The other person hadn't asked for my advice. If she did, I was ready. The advice, the point of view, was all ready to go. But she didn't so I simply listened. Quiet can communicate so much. Staying flexible in the moment, knowing the options and then selecting the most compassionate, caring, useful response greatly improves communication. Conversations can be dances where we don't step on each other's feet. Conversations can be fluid, flexible, light, and still substantive. Flexible. Even when I am absolutely sure that I know the answer... There is always more than one answer. -- doug smith

Reinvention

How many you's are in you? You'll go thru many iterations on the way to the next you. New habits, new skills, new dreams, new goals. Like it or not, we live in constant change. We might as well take ownership of as much of that change as we can. Re-invent yourself when the old skin no longer suits you. It may be time for a new you. -- doug smith

What luck?

Some days you feel lucky. Some days you don't. I can still hear Albert King singing "if it wasn't for bad luck, I wouldn't have no luck at all..." As a kid I thought, that's too bad, that really is the blues, but that's how it is... Or is it? The thing about luck is that it doesn't seem to consult you. When we rely on luck, good or bad, we relinquish all control. Why do that? On average, luck just doesn't care, so don't let it determine your destiny. To quote the great voice teacher Dorinda Dercar, "Luck is for people who think the answer is outside themselves..." You're better than that. Your answer is inside you. -- doug smith

Uncover the Needs

Customers are human. They may have needs that they don't understand. When we provide unselfish service we just might uncover those customer needs. -- doug smith

Too Much Advice?

What happens with unsolicited advice? Probably nothing. If you didn't ask for a piece of advice, why would you take it? Well, then what happens to advice that you do ask for? Isn't that a whole different matter? Different, yes, and yet often the outcome is the same: advice given and then ignored. It's easy to give advice because we all have opinions on everything, even stuff we don't know anything about. Taking advice is harder because A) the advice we get is often wrong, B) the advice we get is usually hard, and C) the advice we get often doesn't work. As someone who is sometimes paid to give advice I've had to learn the primary consultant's rule of advice giving: first ask the questions and then let the client determine the best advice. It takes longer. It can take much longer. It's not immediately satisfying, but it works much better. I'm working on slowing down my approach to giving advice and yet I still go too fast sometimes. How about you? He...

Start With...

Why do people follow you? Where's the magnet? What's the attraction? What's the draw? People look for leaders who are leading causes they believe in. Start with the cause and then look for commitment. If your cause is real, your team will respond. -- doug smith

Do It Anyway

Do you ever have to talk yourself into doing what you need to do? We might even need to talk ourselves into doing some things we WANT to do...we just get busy and stuck. Working on your goals can feel like work sometimes. Do it anyway. Do the work. Achieve your goals. -- doug smith

From Dreams to Goals

When you were a child what did you want to be when you grew up? Now that you're grown, what did you bring from that dream into your current self? Try this: revisit your former dreams -- from childhood or later -- and without attaching to the exact role you imagined, look for the gems inside that sparked your imagination in the first place. Revisit your former dreams -- there could be a current goal there waiting for your discovery. -- doug smith

Steps of Success

Remember to celebrate the goals you've already achieved. They are powerful steps toward your next great goal. -- doug smith

Some Conflicts...

Some conflicts are worth avoiding. Do you know anyone who always seems to be in an argument? If you think of someone as a difficult person, is it because they're just so...disagreeable? It isn't necessary to disagree with everyone you disagree with. We don't have time to convince every wrong person that they're wrong, so we need to stay strategic on where we manage the conflict and where we walk away. Your time is valuable and irreplaceable. Manage carefully. -- doug smith

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