doug smith training

How sure are you of the facts? In any decision, during any problem, the facts matter. While emotions propel us forward, unless we measure the facts, the facts could trip us up. How? Easily. What we believe to be facts could be something else. Inaccurate. Assertions. Assumptions. We need to practice our critical thinking skills to see thru the constant fog and clarify the facts. Accuracy depends on some fairly inaccurate assumptions. Before we can be sure, we need to recognize and qualify our assumptions. At least, I assume that's true... -- doug smith  

  Assumptions get us into so many problems, don't they? We know better, and yet they are hard to resist. "I'm sure they'll get that done on time...I know they agree with me...Of course we're right about this...people will work harder if you pay them more..." On and on, the list of assumptions is long.  Where do those assumptions come from? Most likely, they aren't new. Assumptions are based on what once was true, or what we at least believed to be true. Even if they WERE true in the past, assumptions may no longer be valid. Yesterday's assumptions require inquiry today.  Don Miguel Ruiz has as one of his "Four Agreements" Don't Make Any Assumptions. As noble as that is, and I absolutely love the book "The Four Agreements" I think it is a challenge too big to win in order to not make any assumptions. I like to rephrase it as "Question Your Assumptions." You ARE going to make assumptions. I AM going to make assumptions. ...

People will make lots of assumptions about you. You don't have to accept any of them. -- doug smith

How does it feel to firmly believe that you're right about something, only to discover that, no, you're not? I hate that. Whether it is assuming that one terrific interview means that I've just hired a superstar (sometimes yes, sometimes NO) or assuming that a good kiss starts a great relationship, assumptions have often gotten me in trouble. Assuming that someone (or even a group) agrees with you, just because they don't object. Maybe they do, and maybe they don't. Assuming that customers will buy your product or service because it's just so fabulous. Are you sure? Assuming that you've got it all figured out because of your depth of experience. What about the unexpected? I caution you about all of these assumptions because I've made them all (and more.) I'm not perfect, but I'm learning. Assumptions are risky. Unless we clarify our assumptions we could be deceiving ourselves and not even know it. We wouldn't want that , would we? -- doug smi...

You CAN do it. You HAVE all you need. Your leadership makes a difference. We make assumptions every day, even when we know that we shouldn't. There's no reason to be annoyed. Instead, simply reframe. Making assumptions? Make them positive. If you're going to make assumptions you might as well make them positive. -- doug smith

If your assumption isn't helpful change your assumption. -- doug smith We all make assumptions, even when we know it doesn't help. Where do these assumptions come from? They come from old data, from old experiences, from filters so clogged we fail to see what is true. But the good news is that since assumptions originate from our own thinking, we can control that. We can change our thinking. We can change our assumptions. Let's choose assumptions that lead to success. The people on our team WILL support us. Our leadership skills ARE growing. Our customers DO have reason to like our service. If your assumption isn't working, if it just isn't helpful, change your assumption. -- doug smith

Assumptions are short cuts. Assumptions are lazy paths to uncertain places. Assumptions get us lost more often than they get us found. You know about assumptions: don't make them. Like many simple concepts, that's easier said than done and yet completely necessary. I'm so good at making assumptions and making things up that I have to constantly remind myself not to do it. The best habit to prevent assumptions is to ask questions. Clarify, clarify, clarify. Get the real facts. Discover the honest feelings. Clarify, confirm, test those assumptions! Assuming you know means that you don't. Communicate better by asking. -- doug smith

When was the last time one of your assumptions was wrong? It's so easy to jump to conclusions. We fill-in-the-blanks so many times in so many ways because it's just part of being human. But, when we assume that things are not going in our favor, when maybe there is no reason to, we do ourselves no service. This is a picture of a recent training room for one of my workshops. It was day two of the two-day workshop and since the hotel staff had in the past forgotten to unlock the door to my room. I arrived, and sure enough the door was locked. Rather than get upset (something I might have experienced in the past) I calmly contacted the hotel staff and politely, yet assertively, asked to have my door unlocked. "I can do that, sir," said a polite maintenance gentleman, "but you could also just walk in thru that second, open door..." "Oh. Gee. Thanks!" That was just a little embarrassing. Just about fifteen feet from the locked door was an o...