doug smith training

  A problem is a change in need of a push. Push. -- doug smith

You may not have found the solution yet but you're way ahead of anyone who's stopped looking. -- doug smith

  It's easier to make a problem worse than it is to solve it, so evaluate your solution carefully. -- doug smith

  Why do we solve problems? Well, of course, to get rid of the problems. To accomplish our goals. To make work and life better for all of us. And there's more of course. We learn. We build relationships. We expand our thinking. We become more resilient. Solving problems comes with nearly unlimited benefits. The goal of solving a problem often goes beyond solving the problem. Be sure to celebrate the bonus -- it is likely to help you the next time you work to solve a problem. -- doug smith

How do you look at problems? Do you see them as annoyances, or do you recognize the challenge? The way you look at your problems determines what you do with them. You could be annoyed -- or you could solve a challenge. It's your choice. -- doug smith  

When a problem surrounds you it often confounds you. Keep focused on the goal beyond the problem. --- doug smith

How much time do you spend solving problems? Leaders who I have talked with say they spend a lot of time solving problems. The ones who seem to actually SOLVE most of those problems say that many of those problems belong to someone else -- they are simply helping. We can't help everyone solve their problems but we can probably help a lot more people than we do. Helping someone else solve their problem can likely lead to you solving your own. How does that happen? We learn by solving problems. New techniques, new tools get grown and sown into our repertoire of material. We become more adept. Also, by helping other people, those same people become much likely to help you when you needed. And hey, it also feels nice. Give some help, and watch gleefully when it returns. -- doug smith  

Centered Problem Solving : You May Need to Do Something : No matter what anyone tells you, some problems can not be imagined away. We'd like to believe that positive thinking can accomplish anything. Anything? I'm not so sure. It's comforting to think that our beliefs matter more than the facts -- but have you ever pitted your beliefs against immutable facts and prevailed? That stove top will still burn your hand no matter how much you believe that it is harmless. That gathered army on your border could still invade you no matter how positive you think about your enemies. I'm not against a metaphysical awareness -- far from it -- I just don't rely on metaphysics when physics is in control.  Imagine all you want. Believe all you want. But, that problem you are facing probably will need some action if you want to solve it. -- doug smith

Everybody wants something. Some people seem to want everything, or at least everything that interferes with what we want. That's a problem. And when what causes us a problem turns out to be an advantage, a benefit, a payoff...for someone else the problem is compounded.  If your problem is someone else's benefit don't expect them to help you solve it. Find another way to provide the benefit first, and then maybe they'll listen. -- doug smith

What should we do with six thousand years of problems and mistakes? Keep centered, keep solving, keep serving. -- doug smith 

Centered problem solvers are not discouraged by solutions that did not work. Next! -- doug smith

Collaborative problem solving depends as much on the strength of relationships as it does on the power of the process. Centered problem solvers build their relationships while they challenge their processes. -- doug smith

Do you ever get attached to a problem? Oh, I have. A problem can get so close to you that you don't remember living without it. It can ease its way into the fabric of your life and your work and you develop so many work-arounds that it just seems to fill a void.  You don't need to fill that void. A problem is much easier to solve if you don't fall in love with it. Let go. Look forward. Set a goal. Get busy. -- doug smith

Problems keep us sharp as long as we don't keep them in the dark. -- doug smith

A problem is just an unfulfilled goal. -- doug smith I have a challenge for you. It's not that hard, but it does take practice. Here it is: instead of thinking of a problem as a problem, turn it into a goal. Instead of thinking about what is causing you unhappy results, focus on the results that you DO want and identify all of the ways to achieve those results. Turn that problem around. Make it a goal. A problem is just an unfulfilled goal. Take care of the goal, and say goodbye to the problem. -- doug smith

Are you searching for more possibilities? Are you generating more ideas? There could be more possible ways to solve your problem than you will ever think of, so keep thinking, keep exploring. Possibilities equals power. -- doug smith

Are you looking for an easy answer? We have so many simplified solutions these days. Our web sites give us big fonts to read, our phones send us reminders and even count our steps (got to get those 10k per day!) and our cars give us automatic transmission, power brakes, automatic lights, and soon will even drive themselves so that we can sit absorbed in our phones. We've been getting used to easy answers. I'm not advocating giving back those easy answers - without a GPS I'd spend considerable time lost - but too much leisure also takes away muscle. We need the struggles of a tough solution to keep fit. As tempting as it is, easy answers are not the only answers. We need a second light to see the shadows behind that all too easy to find solution. What are the complications? Who else is affected? What happens later? Easy answers often play out hard.  We need more than easy answers because easy answers sometimes play out hard. It's not all grab-and-go, some

The Five Why's is a famous and useful tool for conducting a root cause analysis in problem solving. I've applied the idea of asking why five (more or less) times to get at the root cause and applied it to mind mapping. Since many problems have more than one cause, applying the process to a mind map keeps the door open for identifying many possible causes. While any one may appear to be the root cause, it is only in comparing all of them that you can clearly see the best opportunity. Here's the process that I use: Start your mind map by writing your problem in the center. (In the example above, Stairway Accidents is the problem.) Radiat out reasons why there is a problem. What are the causes? What causes that cause? ("what causes" is as useful as "why" and without the emotional turmoil.) For each cause, ask why it's true or what causes it. Why that cause? What causes that - and radiate out your answers. Some "what causes that" ma

It's risky to ascribe motives to a problem. A problem is a situation, not an intention. And yet, we often do, don't we? We think of a problem with a personality out to do us harm. We can even think that a problem is out to break us, to wear us down until we don't matter. That is not true. The problem - the situation - does not care. When we pause to identify the goal that we want, instead of focusing on the problem, we can identify ways to achieve that goal and build our way out of trouble and into success. A problem does not need to break you. Problems are meant to build you, not break you. -- doug smith

Do you enjoy analyzing a problem? I can analyze all day long. It is useful, and it's even satisfying. But it does not solve the problem. Problems are persistent and do not care about your analysis. To fix a problem, we've got to do something. Your problem will probably survive analysis. Do more. -- doug smith Leadership Call to Action: Think about a problem that you have been analyzing recently. If you have not already done so, write down all the possible causes of that problem. What is your next step beyond analysis? What part of that step can you do this week?