Problems are not always caused by mistakes. Sometimes they're caused by good intentions. While it is great to begin with good intentions, what we do still matters more than what we intend. If a leader creates an unfair atmosphere out of the intention to help one particular team member, that could be a problem. If a leader intends to build a high performance team and yet supports without ever challenging team members, that could be a problem. Good intentions are not enough. Right actions matter more. -- doug smith