doug smith training

Is feedback painful? Do you hate both giving AND receiving feedback? Most people, in my experience, tend to avoid feedback because there is pain and even emotional trauma attached. Critical feedback hurts. Positive feedback, when it comes at all, isn't always enough to counter the trauma of the critical feedback. We do need critical feedback. We need to be able to benefit from observations and experiences to improve our performance going forward. As leaders, we have a responsibility to provide our team members with both support and challenge. Feedback should be part of that challenge. But it's not really "feedback" unless it's flipped upside down. On my Fender amplifier, if I play my guitar too loud and too close to the speaker the sound feeds-back. I like that sound (it reminds me of Jimi Hendrix) but many people don't and it certainly would not fit in most worship services or orchestra pits. The feedback is essentially telling me to turn it down. But I don...

  I'm facilitating a training session this week on feedback and coaching so of course my research never stops. No matter how many times I've delivered a program, there's always more to learn. I found this video and recommend it. If you'd like to take some of the "sting" out of feedback, don't even think of it as feedback. Think of it as advice. Here's the ten minute video. If you don't have ten minutes, the first three minutes are golden. Three key points that I got from the video: Focus on the task, not the person Ask for advice, not feedback Your "second score" is how you take and process your first score. If someone says that your performance was a three on a scale of ten (ouch!) you can still get a ten on how you use that information.  -- doug smith

Nobody can do everything, but feeling guilty about that won't change it.    We can all do something. Do what you can.   -- doug smith

  "You've got to be there. Big decisions are being made!" my former boss told me a long time ago. "If your voice is in the room you might be heard..." It was good advice then and it still is. Show up. When there's a goal you're working on and an opportunity appears to advance that goal -- show up. When changes are being made that will affect you -- show up! When it matters to you -- show up. You won't always get what you want by showing up, but you never will if you don't! -- doug smith

It's not such an easy question. Having people who report to you doesn't make you a leader and not having people report to you does not prevent you from being a leader. Leaders get things done thru other people. Or, better still, with other people. Leaders feel compelled to make life better for others and for themselves, by building, by changing, by serving.  Are you a leader? What leadership action are you working on today? -- doug smith  

Things don't get done on their own. People seldom coalesce around a cause without help from someone with the vision and verve to set the direction. That takes courage and stamina. It isn't easy. Leading is seldom comfortable but always necessary.  If you can't figure out who is leading your cause, that means it is you.  -- doug smith

I don't have all the answers. This isn't an absolute, reductionist formula, but it couldn't hurt. It feels like a good way to lead. Ready? Lead with the eagerness of a child and the wisdom of an elder. That's it. I thought about substituting "patience" for "wisdom". Either one (or both) will do. Stay curious. Stay patient. Lead with kindness. What do you think? -- doug smith  

  Some goals aim for achievements, and some goals establish healthy habits that contribute to achievements. Both contribute to achieving your goals and both are essential. To achieve your goals, equip yourself for success. -- doug smith Action Plan Look now at your number one goal and identify at least one much-needed but not yet supplied resource. Figure out how to get that and your success chances rise.

A moment of doubt need not last. Your focus is under your control. -- doug smith

What's next?  Everyday there is some new challenge and everyday there are multiple ways to handle each challenge. People are waiting for answers without even understanding the questions. Where does that leave you? The best we can ever do is to make things better. Start with one thing at a time and grow. I don't do nearly enough of this, but I'm willing to ramp it up. How about you? Lead the way to something better and people will follow you.  -- doug smith Call to Action: Make a list (a very short list!) of problems you'd like solved or projects you'd like to do. Prioritize the list. Start working on number one. Do something.

Don't panic -- prepare constantly.  Improvise. Move. Everything is moving so leaders cannot stand still. -- doug smith

The art of leadership is keeping the ego out of the play. It's not about you. It's never about you. As a leader, it's about the cause. -- doug smith  

This is controversial in a capitalist society (which is a great choice for a society while also being deeply flawed.) You may disagree and that's fine. You may agree, and that's OK, too. It's just a notion, but feels true: What matters most cannot be monetized. Or, if it IS monetized loses its value: love kindness devotion loyalty trust compassion Emotions, feelings, relationships, and core character. We cannot cheapen it by placing a cost.  As leaders, we have an obligation to achieve our goals -- yes. And often that means making more money. We also have a (call it sacred) obligation to the higher ground of ethical, moral behavior in our leadership. love kindneess devotion loyalty trust compassion... What else would you add to the list? -- doug smith  

Do you team members see you interact with customers? Do you see them? Your team's treatment of customers is a reflection of your treatment of your team.   Treat your team well, and your customers will benefit. -- doug smith

All things being equal, things are never equal. -- doug smith  

How important is commitment to you? When someone tells you that they will do something, are you fine with a casual "maybe they will, maybe they won't" or are you looking for a true commitment? It's not always easy to find these days and yet it is more valuable than ever: commitment. If you want high performance results it takes commitment. If you want quality service for your customers it takes commitment. When there is an easy way out, people will find it unless they are committed to excellence. Everything is optional until you commit. -- doug smith  

Leaders need courage. They also need compassion. We can use our compassion to balance our courage, and use our courage to increase our compassion. Compassion is so vital we must never give up on it. No matter how angry we are, no matter how disappointed we feel, no matter how high the stakes -- stay with compassion. If it cannot be done with compassion, it should not be done. -- doug smith 

A great coach helps you discover how much better you can perform. -- doug smith 

There's more to the score than winning. There is discovering, and perhaps proving your potential.  There is  making adjustments and pivoting. And, maybe most of all, there is learning. Keep score when it's required. But use the score, don't let the score use you. -- doug smith

How much do you practice the skill that is most important to your success? We do best what we do most. Practice. It's the best way (maybe the only way) to get better. You name the skill -- communication, leadership, problem solving, managing conflict, playing music, running, swimming, singing, dancing, acting...practice is the key. -- doug smith