doug smith training

Is hurting someone's feelings inevitable? Perhaps, sometimes, no matter what we as leaders do we will somehow hurt someone's feelings. But, if that happens as an accident or as the result of someone else's low self-esteem at least we didn't intend it. Most of us have known leaders who DO intend it. Leaders who play with people's feelings are playing with fire. It may feel like a fine way to manipulate someone into giving you something you want, but there is a heavy cost. The relationship takes some bumps and, often, the bounce-back reverberation (some might call it karma) is big. Very big. Being careful about other people's feelings is in the end also taking care of your own. Hurt feelings seek revenge. Why bring that about? We never escape unscaved when we hurt someone's feelings. What to do instead? Talk about it. Listen with curiosity. Show social courtesy and compassion. It's better for your relationships -- and therefore also better for

When you work to solve a problem, what work do you put into improving communication? How much of your problem solving action plan is focused on communication? Communication matters. Few problems can be truly permanently solved unless there is a change in how people communicate. What's your plan? You may not have solved the problem unless you've also improved or enhanced communication. What does enhanced communication look like? Better, deeper conversations. More trusting relationships. More powerful presentations. More productive meetings. When project managers do an outstanding job of delivering on their project and solving a problem, they improve communication along the way. What are you doing to improve your communication today? -- Doug Smith Front Range Leadership:  High Performance Leadership Training doug smith training:  helping people communicate more effectively What have you learned today?