doug smith training

Why do people make excuses? It does not dismiss their responsibility. It does not solve any problem. It simply delays the next step in the process. As one of my best leaders from my days with Whole Foods, Bruce Green, once said "Nobody cares about your excuses." An excuse is all price and no payoff. Why not let go of the excuse and get busy with the process? -- doug smith  

Your products will prosper when people are your priority. -- doug smith  

There are two sides to every challenge: the challenge itself, and the fear of missing. What if you fail? What if the challenge overcomes you? What if you're not enough? The challenge is enough! We don't need to add the fear of that challenge, too. Maybe it will propel you forward, or maybe it will slow you down -- either way the fear is a choice. Stay with the challenge. Stay with the effort and the work and the focus. Persistence pays off when fear is your foe. Your persistence will win. -- doug smith  

Your best chance for success is to do what you do best. -- doug smith  

Find your flow -- the conditions and mood when you are at your absolute best, and you've found ultimate control.  Your flow could change. You will continue to learn and to grow. Why not accelerate that learning? Start where you already flow, and go! -- doug smith

Have you ever pushed a car in order to get it started? Back in the day, that was a regular occurrence, especially when I drove old beater-type cars.  I had a volkswagen van once that I had to park on a hill so that it would be easy enough to start in the morning -- giving it a push downhill is so much easier. It's always harder to put a standing object in motion. Even as leaders we can get stuck and find it hard to start. Push. Give yourself a boost. Make that push to get started and momentum will be your friend. Once you're moving the rest is much, much easier. -- doug smith  

Ever have any days of low self-esteem? Times when your opinion of yourself was less than positive? I sure have. I don't mean a healthy amount of skeptical inquiry or proof seeking thoughts -- I mean low self-esteem that can ruin a day. Let's get out of that business! Instead, let's lift our days forward with optimism. We can be positive without being Pollyanna.  You matter! You belong! You rock! You wouldn't be you without you. Do you see how important you are? -- doug smith  

It's easier to face the future if you embrace the present with a smile. "Is that your answer to everything? Smile?" "Nah -- but it serves me better than frowning." "What if you don't know whether to smile or cry?" "Even a curious smile is better than no smile at all...smile? Yes!"  The more you make yourself smile, the more you will need to because there will be more to smile about -- smiles will start coming more often on their own. People will smile back. The smiles will multiply. It's harder to be mad at someone who likes you enough to smile for you, to smile toward you, to smile with you. Smile! -- doug smith

High performance leaders must do two things extremely skillfully: 1. Support your people 2. Challenge your people One great way to support your people is to appreciate them. Say thank you often and very specifically. Thank then for exactly what they did and why it's helpful. For example: "Thanks for getting your report in a day early! That gives me more time to digest the data and less time to worry about getting it on time!" "Thank you so much for listening respectfully even though I could tell you disagreed. When we're able to talk like this it's much more likely that we'll come up with great ideas and solutions to problems." "I appreciate the way you follow-up a good question with a clarifying response. That way we both understand what we're saying!" It takes practice. It might feel awkward at first. But here's something that I say every day because it's true: what gets appreciated gets repeated. If you like something, apprec

The struggle never ends, nor is it meant to. Signs of a struggle offer opportunities to grow. When it's right in front of you it's time to stand tall and muscle up. You have what you need. You know what to do. You've got this. -- doug smith  

  There are good times and there are bad times. You've had both. What if your best time is still ahead? Your happiest time is always still available.  It's something to look forward to, and something to create. -- doug smith

Do the people on your team get enough appreciation? Are you sure? No one wants to be taken for granted. We all benefit from recognition and appreciation. Plus, when high performance leaders give out appreciation, they discover that not only does the person who is receiving the appreciation enjoy it, it's also enjoyable for the giver. It's free, and the results are wonderful. Appreciation brings its own reward. -- doug smith

Sometimes it's too much to muster up a big effort. Maybe that's when a little effort gets us going. Even the smallest positive effort has a positive impact. Let's start with that. -- doug smith  

  Great goals need great power. They need the power to keep going thru resistance. They need the power to innovate when the temptation is to stagnate.  Where does that power come from? You know this! The power comes from you. Hard as it may sometimes seem, you do have the power to achieve your own goals. Power for your goals comes from what you're already good at -- or plan to get good at -- and are willing to work for, Set the goal, do the work, and feel the power. -- doug smith

  Leadership is a combination of big-picture thinking and attention to detail. One without the other will leave you lacking. Big picture thinking is the inspiration, the invitation, the appeal to all of your senses for some noble cause.  Attention to detail gets it all done.  Everything will work out when you work out the details. Work out the details. -- doug smith

"It's called work for a reason." "Your motivation comes on Friday -- it's called a paycheck." "Are you going to complain about it or are you going to work hard enough to get promoted?" Does any of that sound old school to you? Do you bristle at the idea of down-playing motivation in your work? Or, maybe a better question is "how do you feel about your work?" I've never had a job that I didn't hate at first. Not because the work was bad (although honestly, sometimes it was) but because I hadn't yet connected with the job. Until I could find the joy in the work, the work was tough. There is joy in any job. While no job is perfect, every job includes our own feelings and what we bring to the work. If you can't find the joy in the job, maybe it IS time to find another job -- but don't be too surprised if that one is also disappointing. Work is work as long as you see it that way, and as a means to an end, the ends are limi

  What race are you racing? We've seen everything possible get gamified - shopping, performing, deciding, status, promotions, ticketing, seating...on and on we are all subjected to points, likes, smiles, and other ways to manipulate us into buying one thing or another, whether or not we want it that way. Let's pause. Let's think about all this gamification. Are the points adding up to significance? Are the likes making the world a better place? Are we at all better off by competing for every nugget of attention? Hmmm? Some people are already reacting. What happens when the old enticements stop enticing? What happens when people focus on what really does matter -- relationships, hope, trust, love, compassion...human interaction? We need to decide quickly, because AI surely does not care, will not differentiate, and will not forgive. The points add up, but people matter more. When the rat race rats stop racing the rat race has to change. Let's change for us, and not for t

Think of all the goals you've already achieved and know that you've got what it takes to achieve even more. All you need is to get started. -- doug smith  

The road to destiny takes the scenic path. Our job is to pay attention. -- doug smith  

Has it drifted away? Have you lost track of an important dream? Is that goal sitting idle? No matter how far you've drifted away from your dream it still is there waiting for you.  Maybe it changed. Maybe it's re-calibrated. Maybe it is something you have to learn all over again. It's still there... -- doug smith