Appreciation Builds Confidence

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High performance leaders must do two things extremely skillfully:

1. Support your people

2. Challenge your people

One great way to support your people is to appreciate them. Say thank you often and very specifically. Thank then for exactly what they did and why it's helpful.

For example:

"Thanks for getting your report in a day early! That gives me more time to digest the data and less time to worry about getting it on time!"

"Thank you so much for listening respectfully even though I could tell you disagreed. When we're able to talk like this it's much more likely that we'll come up with great ideas and solutions to problems."

"I appreciate the way you follow-up a good question with a clarifying response. That way we both understand what we're saying!"

It takes practice. It might feel awkward at first. But here's something that I say every day because it's true: what gets appreciated gets repeated.

If you like something, appreciate it AND the person who did it. Not only will you feel great about that, the person you are thanking will likely feel more confident. Everyone wins!

Who can you appreciate more specifically today?

-- doug smith

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Seriously

If you take your goals seriously they will take you where you need to go. -- doug smith

The Games We Play

Last week I had some fun, with two different classes, in an activity to re-invent games with no losers. The only other condition was that each game also had to be fun. As it turns out, competition is not necessary in order to have fun. The creativity won the day as games developed without any losers. Imagine that. Playing a game without disappointment. Playing a game of cooperation, of collaboration, of mutually beneficial outcomes. It's possible. It's fun. And, there are no side-effects. The games we play form us in ways we may not expect. If we can invent more games, more situations, more relationships where everybody wins imagine what a world that would be. -- doug smith

Early Is Great

When is the best time to achieve a goal? Achieving a goal on time, on the deadline, is great. What's even better? Achieving a goal early. It's the surest way to achieve it at all. Early is great, so you're never late. -- doug smith

Better Representation

The best customer service comes from products and services that work flawlessly and do not require heroics from the customer OR the service rep. -- doug smith

Competition?

I often ask my classes "What's the difference between conflict and problem solving?". The leading answer is "competition." Conflict is a problem with opposing solutions. Two opposing goals. Competition. That can still be resolved, but it may need to be managed. Recognizing what you've got is a good start. -- Doug Smith

Personal Reminder

If you think about something that needs to be done but don't do it now, when will you do it? Now would be good. Now is the time. -- doug smith

Of Course...

Are you on course to achieve your biggest goals? Is your plan in motion and working? Of course! Will you need to make some adjustments along the way? Of course! If your goal really matters -- to you with some intensity, you will do what you need to do in order to achieve that goal. If it doesn't really matter, there's almost nothing to be done. You need the joy. You need the spark. You need the course of action that lights you up so much that it lights up your path to success. The reason for your goal is as important as your goal. Why does your goal matter? Why now? Why you? Does that level of focus really make a difference? Of course! -- doug smith

Up to You

Other people can help, but achieving your goals is up to you. -- doug smith

A Touch of the Poet

Highly structured? Wildly improvised? Harmonic, or distorted? Fast or slow? Analytics help, but there's nothing quite like a touch of the poet in solving problems. The deep pondering, the pedantic piecing together, the frantic splash of passion. Whether or not they know it every problem solver has a touch of the poet. Are you in touch with your touch of the poet? -- doug smith

A Daily Goal

Some people take a vitamin every day. Some people read a passage from a favorite book every day. Positive daily habits support a successful life. Set a goal at least once a day and then achieve that goal. It builds the kind of momentum that leads to wonderful things. And you do want wonderful things, right? -- doug smith

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