doug smith training

Have you ever sat thru a meeting or event and wondered, "Who's in charge of this mess?" Do you encounter broken processes that get in the way of success and that interfere with customer or team member happiness? This can be a challenge, but it is also a choice:  If you look around and wonder "who is in charge of fixing this mess?" it could be you. It probably is you.  -- doug smith  

How do I know when I'm wrong? Have you ever thought about that? I know when I'm right -- don't you? But, there's my question. Don't I always feel like I'm right? Why else would I feel what I feel? Why else would I think what I think? There have been times -- well, OK, YEARS when I have clung to an idea that I thought was completely right only to discover later that it was not as clearly right as I thought. Things are usually more complicated than we give them credit for. What once made sense, over time, can take on new meaning or change completely. We're going thru a LOT of that now. Things are changing faster and faster. Ideas are morphing and transforming and fizzling and sizzling all over every day. What do we do with all that?  The more we cling to something that is wrong (inaccurate, unhelpful, disrespectful) the less good it does us or anyone else. Why do we do it? Sometimes, we don't know what we don't know.  It's like a moment in time, on...