doug smith training

 When we are frustrated it is tempting to say "no." When customers are unreasonable it is oh so easy to say "no." As a high performance leader and as someone who learns to balance clarity, courage, creativity, and compassion, you'll hold off on that "no" long enough to consider a useful "yes." A yes that will please your customer and you as well. A yes that builds a relationship bridge instead of constructing a negative wall of "no". Sometimes, instead of saying "no" we need to say what it would take for us to say "yes". You can always say "no" later if you need to. Keep that "yes" ready, though, and it will likely work out for the best. -- doug smith

What's your best offer today? Has an opportunity come your way? Are you ready for something new? I have a natural tendency to defau lt to defensive posters when an offer comes my way. I'm too busy. I'm not interested. I 'm concer ned. Sometimes, a great offer gets lost in the attempt to avoid disaster. I'm practicing, though, a way thru that. I'm practicing the pause. During the pause, before I say know, I spark the inner curious mind to consider. What if this is great? What if this is fun? What if this makes at least two people happy? Before I say no, I think about my yes. What do you think? -- doug smith

Have you ever noticed that a lot of people default to no? If you ask them for something -- no. If you offer something for sale -- no. If you promise a truly great experience in exchange for a small investment -- no. We are hard wired to say no. The trouble with that is that we miss yes. One of my favorite movies is "Yes Man." I know that it is a silly movie. I know that it's broad and insane and not at all realistic. But if you haven't seen it, give it a chance. Say yes. It's all about a character played by Jim Carrey who is in the habit of constantly saying no. Then one day he goes to a Yes Convention (or something like that.)  And of course, since it's a seminar, his life is changed. He begins to say yes. At first very reluctantly, but once he gets in the flow of it he says yes to everything -- too much in fact, putting himself in danger. Of course he does, it's a movie. I like the yes man in yes man better than the no dude. I do not say ye...