doug smith training

Do you have a favorite solution? I've misapplied solutions sometimes simply because they were my favorite answers. Need more flexibility? Take all the flexibility you need. Or not. The answer that first pops into our mind is not always the right answer. It's just the answer we know best. That big problem might be easier to solve once we let go of that ineffective solution so deeply imbedded in us. We might be conditioned to pick that idea. We might be in a pattern of dysfunction. We might be wrong. Can you let go of an imbedded solution long enough to make room for something new? You can always come back to your favorite idea if it turns out to be the best one. But it often isn't. Solving project problems usually means creating something completely new. Where do your best NEW ideas come from? -- Doug Smith doug smith training: how to achieve your project goals

How sure are you that the people on your project team are clear about the project goals? I've often made the mistake of thinking that just people I was clear about the project goals that everyone else was also clear about them. They may need to hear about them more than once. Probably at least five times is the minimum that a team member needs to hear about the goals before they truly understand them. As clear as they may be, you need clear understanding as well. The more clear and direct your project goals are, the more likely you are to achieve them. How clear are your team members about your project goals? -- Doug Smith Front Range Leadership:  Training Supervisors for Success doug smith training:  how to achieve your project goals

Do you ever feel overwhelmed by how much there is to change? I know the feeling - there are so many big problems to solve that it can crush expectations and send me into a zone of retreat. But, that's not where I belong. That's not where any of us belong. We belong involved in the work that makes life better. Better for us, better for our customers, better for our team members. Even (gasp!) better for our competitors and enemies. There IS a lot to be done. No single one of us will be able to change everything. What we can do is change what we can change. We can work constantly at learning, developing, improving, growing, caring. If I can't change the world I can at least change a moment at a time for the best. We can build great moments. One moment at a time. What will be your greatest moment today? -- Doug Smith Front Range Leadership:  Training Supervisors for Success doug smith training:  how to achieve your project goals

Have you ever noticed that a business you are dealing with suddenly offers a better deal to NEW customers than what you already have? How does that make you feel? Big data has produced so much specific stratification in our customer worlds that it is now possible to only give our best to those customers who are most profitable. It is possible to overlook those customers who have been loyal (and have gotten us to where we are) in favor of recruiting new customers. It is possible to treat different classes of customers differently. Does that feel intuitively right to you? What if you're a member of a class that's treated with lower quality than another? Chances are, that IS happening to you in one transaction or another. Do we really want to keep building a society where those who pay more are treated better? What about offering everyone our constant best? That doesn't mean that we stop using data to identify our best opportunities or serve our best customers exquis

Do you answer your phone? I do, but then most professionals in my generation do, too. There probably aren't as many generational differences in the workplace as people focus on, but I've noticed that one difference is how we treat the phone. A phone call means different things to different people, even different generations. A phone call is still important. Even as we rely more on email and text messages and other ways of communicating online, a phone call provides a type of immediacy that can only be gotten in person or on the phone. It's vital for establishing and supporting customer relationships. It's critical to achieving your goals. People who don't answer the phone are missing great opportunities to connect with customers, clients, and possible partners.  Don't leave this very human element of relationship building unattended. Don't let your call-prompting system screen every-single-call so that no one can actually build a dialogue with you. A

How do you measure success? Having been a manager, supervisor, and project leader for many years I've had to evaluate team member success in many different ways. We usually focus on performance that is connected some how to customer happiness. Sometimes, that's not as important in our metrics as profitability. It's easy to lost track of why we're doing what we're doing if we don't measure the right things. I learned as a supervisor that if you're not careful about what you measure and how you reward performance that people will achieve the metrics you want even if they have to game the system to do it. They can miss the whole point of the exercise and instead worry about getting the reward. We shouldn't do that to people and we shouldn't let them do that to us. We should use measures that tell us how we are doing about our financial performance, yes of course, AND also how we're doing at meeting our mission. Are we serving our purpose? Are

How do you energize your goals? How about your team? Whether or not our goals have formal teams working on them, we do benefit from the help of other people. I like to consider those helpful other people as part of my goal achieving team. For people to help on our goals we need to energize them. Inspire them. Engage them. Involve them. When we give our team energy that gives our goals energy. There are lots of ways to energize those goal-teams, including: Talking about the goal Thanking people for how they have already helped Staying curious about how the goal is useful to the team members Explaining how the goal is part of a larger mission Sharing your action plan Asking for help That's just a start, but it's a good start. The team won't stay energized on its own. The owner of the goal has to help. When you give your energy to goals your energy is multiplied. Your team provides the best source to that math. Energize your team, and they'll ener