doug smith training

Why do people make excuses? It does not dismiss their responsibility. It does not solve any problem. It simply delays the next step in the process. As one of my best leaders from my days with Whole Foods, Bruce Green, once said "Nobody cares about your excuses." An excuse is all price and no payoff. Why not let go of the excuse and get busy with the process? -- doug smith  

Sometimes a normally great performers gets in a slump, like an athlete who can't find their flow. Whatever the job, it's possible to get in your flow and it's possible to fall out of your flow. The flow is the place where you do your best work, where the conditions that create your own personal space for success propel your performance forward. When our team members fall out of their flow (maybe they've got an emotional challenge, maybe their favorite piece of equipment is malfunctioning, maybe more problems than usual are bombarding them...) we can help.  By coaching constantly we can recognize each team member's flow AND recognize when they are out of their strength and into trouble.  Coaches don't fix people but they can help them find their flow. Who needs your help at finding their flow? What feedback can you share that will help them get it back? -- doug smith  More On Flow Distinctive to each person, although you may observe similarities Requires the righ...

What is coaching? High performance leaders do lots of coaching. If you asked your team members which would they prefer more, coaching or commanding, what do you think they'd say? Probably, coaching. Coaching is helping someone improve their performance without crushing their spirit. Coaching is providing candid feedback without causing scars. Coaching is knowing how much to push and how much to hold up. Coaching is a balance of challenge and support. Coaching is encouraging, and when necessary redirecting. If you want to lead in ways that people respond, coaching is you're calling. Who are you coaching today? -- doug smith

From Dr. Marshall Goldsmith, Executive Coach, comes this is a great way to share fast, low risk coaching with a number of people. The three steps are simple and easy: Write down an area you'd like to improve that would have a big impact for you Ask for 2 positive suggestions for the future that would help with that area Repeat getting positive suggestions from others in the group There are two simple roles for the process: No talking about the past No judging or critiquing ideas Here's Dr. Goldsmith describing the process in one of his highly useful videos: I found this article and video from one of my favorite sources of leadership advice, GetLighthouse.com, here .

High performance leaders are also coaches. There is no avoiding the need to give your team members feedback. The most robust way to develop a culture of feedback in your team is to coach - not just a little - but constantly. Coach, coach, coach! Lead with inspiration of course, and also lead with coaching by sharing deep conversations with your people about performance. Appreciate the good work. Redirect the sloppy work. Fine tune the vast amount of work that fits somewhere in-between. It's good for your team, and it's good for you. There are so many benefits to coaching, including: Better performance More comfort at giving AND receiving feedback Stronger relationships More effective communication Faster response time on urgent team needs A closer, more cooperative team You can probably think of even more benefits to coaching. Any time we coach another we are also coaching ourselves -- and that is enough of a benefit to keep coaching no matter what. When you...

The picture on this humble little meme is an old one of my dear friends and working partners June and Victor Podagrosi. We were on a Child's Play tour, somewhere in Virginia. Beautiful country, beautiful and talented people. This image is a constant reminder to me of how alive, vital, energized, and productive people can be when they elevate their performance. In our performances for children around the country, both Victor and June demonstrated what constant work, deep involvement, and dedication to a mission can bring. It inspired me then and it inspires me now. How can you elevate your performance today? -- Doug Smith

We might not like the part of coaching that holds us accountable but we sure do need it. Embrace accountability, even when it hurts. -- Doug Smith