doug smith training

Have you ever smiled at a stranger, just to smile? Without getting creepy about it, try it some time. Almost every time that I've smiled first, the other person will smile back. It's a human reaction. We almost can't help it. Open friendliness and welcoming is hard to resist. A random smile packs a surprising amount of joy. Why not be happy? Happy leaders very often create the happiest teams, and happy teams very often produce the best results. -- doug smith  

Are you a positive thinker or a negative thinker? Or, maybe you're something in-between, a kind of situational-thinker. Given the choice between negative and positive, I've found that positive thinking does a better job of keeping me on track and helping me feel better. Positive thinking is great. Positive thinking is uplifting and filled with hope. But, positive thinking is not enough. Positive thinking only works if you put in the work. That's why I work so hard, how about you? -- doug smith  

When you need service, do you really want it to feel like a chore to the person providing that service? Do you flinch just a little after a "thank you" when the other person says "no problem"? I'm glad it wasn't a bother. I do wish it had a little heart in it. Maybe even a little fun. The best jobs at their peak appear to be fun for those observing. "How interesting!" "How magnificent!" "How effortless!" and yes, "How fun!." The best service feels more like play.  Instead of the all-too-common "no problem" what if we said a heart-filled, fun-boosted "my pleasure!" And, don't lie about it, make it fun. -- doug smith  

"It's called work for a reason." "Your motivation comes on Friday -- it's called a paycheck." "Are you going to complain about it or are you going to work hard enough to get promoted?" Does any of that sound old school to you? Do you bristle at the idea of down-playing motivation in your work? Or, maybe a better question is "how do you feel about your work?" I've never had a job that I didn't hate at first. Not because the work was bad (although honestly, sometimes it was) but because I hadn't yet connected with the job. Until I could find the joy in the work, the work was tough. There is joy in any job. While no job is perfect, every job includes our own feelings and what we bring to the work. If you can't find the joy in the job, maybe it IS time to find another job -- but don't be too surprised if that one is also disappointing. Work is work as long as you see it that way, and as a means to an end, the ends are limi