Everyone Serves

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Everyone serves. Some of us simply serve better than others.

When companies treat customers poorly it's easy to see that as poor service to the customers. It also serves the company poorly. If there is not more to business than the bottom line, the bottom line will hit the bottom with a thud. Painfully. Sometimes rapidly.

Everyone serves. We can serve devotedly or we can serve resentfully.

When we serve with devotion -- to a higher cause, for a better world, because we like and love people, because we see that as the best way to lead with courage, clarity, creativity, and compassion -- then we enjoy the experience. Service brings us joy.

When we serve with resentment -- the quality of the service suffers and there is no joy in it. Instead of the intrinsic satisfaction of service, of helping another human, we hold onto a low boiling anger that poisons the transaction, the relationship, and (gasp) ourselves.

The work is the same, but the attitude is different.

It's a mistake to believe that some must serve while the rest are served, because we are all born to serve.

Everyone serves. Why not serve with devotion and therefore serve ourselves as well?

-- doug smith

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Human Problems

Any problem created by a human can be solved by a human. I wrote that long before AI started solving problems for us. Many days it feels like we will soon not even need to solve our own problems at all because AI will do it for us. Honestly, we know better than that, right? For as long as it's still true, humans can still solve human problems. Let's do that. -- doug smith

Clear Improvement

The best we can do is not yet the best we can do. Improvement is part of everyone's job and leaders must make that abundantly clear. -- doug smith

How's Your Reputation

How important do you think it is to sustain a positive leadership reputation? It matters to your team. It matters to any future team that you might be leading. Your reputation tells a story about how you operate, how you facilitate and how you achieve your results. Leading positive change builds credibility. Making a difference right now builds credibility. Keeping your promises and showing care for others establishes the kind of character that people want to work with and maybe even follow. What positive change are you currently working on? -- doug smith

Creatively Human

In a world where anything can be duplicated, create what cannot be duplicated. -- doug smith

Dig deeper

Obvious solutions are great, except that they seldom work. The chances are that the solution that first occurs to you has already been tried. Sticky, mysterious, subtle problems evade the obvious. They hide. They mask. They simmer. Mysterious problems seldom surrender to obvious solutions. Dig deeper. -- doug smith

Extremes

Do you know what it is like to work for an unreasonable boss? When no matter what you do is ever good enough it can become demotivating, even crippling. We do need to challenge our teams, but not to esteem crushing extremes. Unreasonable expectations cause disappointment. High performance? Yes. Perfect performance? Not attainable. -- doug smith

Where to Start?

It's harder to solve a problem alone when you are at the center of the problem. Get another perspective. Stay open to your own part of the problem. Sometimes, deep into the search, we discover that we could be the cause. Start with reflection. It could provide direction. -- doug smith

Strategic Secrets?

If you have to keep it a secret it's not as much in your control as you think it is. Every secret eventually becomes revealed. -- doug smith

No Victims

There will be offers, heading your way in obvious as well as subtle channels. Strong looking barriers. Refusals to see you. Efforts to take advantage of you. That's not meant for you, no matter how strong someone else's intentions imply that it is. Decline any opportunity to be a victim. It does not suit you. -- doug smith

Careful of Force

Anything held together by force will be forced apart. -- doug smith

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