doug smith training

Think about a time when you experienced tremendous satisfaction. You were not just happy, you were pleased inside and out. Your value was enhanced, your self-esteem was elevated. What caused that? What was it that you did? More importantly, who did you help? Chances are that you helped more than yourself. You probably started by helping someone else, and that lead to helping you as well. High performance leaders serve first. They aren't in it for the ego. The ego is fragile and near-sighted. True leadership achieves noble goals in the service of others. And that's what makes us happy in lasting and meaningful ways.  It is in service that we are best served. Serve first, my friends. It will serve you well. -- doug smith

We make mistakes. Your team makes mistakes. You make mistakes. We are not perfect and the best we can do is to do the best we can do. That's more than lip-service. That's more than excuses. Doing the best we can do leaves no effort ignored when the customer's expectations are on the line. When we have the opportunity to truly do our best, it takes more effort, but the customer can feel your sincerity, and feel your work. The goal is not perfection, but what if it felt like perfection to your customer? -- doug smith

Never stifle the desire to serve. It's what we are here for. -- doug smith  

Helping someone else solve a problem could help you solve ten of your own. How is that? By helping others you develop your problem solving skills, and that will serve you later. Also by helping others you build relationships with people who may well help you later to solve your own problems. The essential question is "how can I help?" -- doug smith

Do you care about your customers? Do your customers care about you? Unless we truly, sincerely, passionately care for our customers why would they ever care about us? It's too easy to provide shoddy service. In a world where price dominates and the lowest bidder gets the gig, we learn to cut corners in order to make more time for more work because we need more work because each job pays less. It's gotten many businesses to where we are today. What if we paused long enough to think that thru? It is still true that you get what you pay for when it comes to quality. But, we control our end of that bargain. Here's what I'd like to see: As a customer, consider carefully every transaction for value instead of just for cost. As a service provider, provide the best service available from anyone at any price -- even when we're underpaid We can impact every transaction, one way or the other. Let's care truly, sincerely, and passionately about our customers and provide the...

When a leader's first thoughts are to service, all other jobs become easier. -- doug smith

The goal isn't goals; the goal is happiness. And, the strongest path to lasting happiness is thru service. -- doug smith