What If It Felt Perfect?

We make mistakes. Your team makes mistakes. You make mistakes. We are not perfect and the best we can do is to do the best we can do.

That's more than lip-service. That's more than excuses. Doing the best we can do leaves no effort ignored when the customer's expectations are on the line. When we have the opportunity to truly do our best, it takes more effort, but the customer can feel your sincerity, and feel your work.

The goal is not perfection, but what if it felt like perfection to your customer?

-- doug smith

Comments

Practice Re-centering

It's fairly easy to get pushed off-center, which makes regular practice at re-centering essential. How do you re-center? What's your favorite way to get back on track, calm your inner wildness and focus? Deep breathes? Meditation? Long walks? Quiet focused attention? Whatever works, do that. Why not practice right now? -- doug smith

More Than Potential

"She's filled with potential!" "There's no limit to his potential!" "They're nothing but unlimited potential!" It's both promising and frightening to be described as someone who is filled with potential. It means that a) the potential is still unfulfilled, and b) may NEVER be fulfilled. Still, aren't we ALL filled with potential. No matter what we have accomplished or failed to accomplish there is more ahead of us to be done. Potential might get you started. It might open a door or two. Potential will take you only as far as your discipline drives you onward. Whatever you're capable of still requires your action. What are you working on that is potentially awesome? -- doug smith

Leveraging Shared Problems

As frustrating as it is, some people don't care about your problem until you make it their problem, too. But you don't have to manipulate them into it. Talk about it. Share your concerns. Find the connections and you'll also find their investment. Once they are in, collaboration is far more likely. -- doug smith

Your Best

When are you at your best? It's probably not when things are the easiest. It could be when you are wrestling with a problem and use your skills and talents to forge a fabulous solution. Problems give you the platform to promote your best you. Faced with a problem, give it your best. -- doug smith

Gain That Personal Input

Do you like it when other people make decisions for you? Me, either -- and neither do the people on your team. That's all the more true about decisions that become, or feel like, rules. Our inner rebel will rise. A rule we didn't make seems much easier to break. If you want your team to keep certain rules, first find out how they feel about those rules. -- doug smith

Calm

A technician may criticize your technique but never your heart, never your intention, never your joy. Hear the feedback from your own place of calm. -- doug smith

No Hiding

We can't hide from a problem. It will find us. Every single time. -- doug smith

Consider The Impact

Has anyone ever solved a problem in a way that made things worse for you? Changes in job sites, changes in processes, software updates, family squabbles...with good intentions people rush solutions into play that seem to work for some, and yet badly disappoint others. We can do better than that. Think thru those solutions before launching that change. Get help from as many people as possible who will be impacted by that change. Until you consider the impact of your problem's solution on other people you haven't really considered that solution enough. -- doug smith

Broken Trust?

It hurts when a trust has been broken. It might even feel unforgivable. It should be possible for someone who has broken trust to rebuild it -- but it won't be fast, and it won't be easy. When in doubt, for all you are worth, maintain that trust. -- doug smith

Fix The Problem

Fighting a problem does not require us to fight other people. We don't need to agitate when we can collaborate. Fix the problem (which is likely caused by flaws in the process, design, or environment) and the people will be fine. -- doug smith

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