Personality Big 5 Connections and Centered Leadership

Are you still discovering who you are?

Do you have any big theories or processes that you are still working out?

One of my big unifying theory-processes-notions centers around what I call centered leadership. It's different than the centered leadership identified in a recent book by the same title (I've read that book and it is filled with great insights and I don't disagree with any of it -- it's just that it was develop outside of what I have been thinking of as centered leadership. I did try to adapt away from my thinking but it's no use, I'm heavily intellectually invested in this now so I parallel my way thru any diversions).

The purpose of this blog entry is just to capture another related notion with some connectedness. It's the psychological idea often referred to as the "Big 5". Good heavens, I have another notion I've been calling the Big 5 that has NOTHING to do with any of this but I won't let that deter me (my Big 5 is a way of measuring impact based on customer satisfaction, team member satisfaction, compliance, revenue, and expenses)M

The idea of a psychological big five is nicely summarized here:

http://psychology.about.com/od/personalitydevelopment/a/bigfive.htm

In my own curious way I've connected the dots a bit and compared the big 5 with what I think of as the 5 core leadership strengths. Except in the big 5 is a trait not at all a strength -- neuroticism. That doesn't fit into my little charting system at all. Here is the overlay that fits:

Centered Leadership Strength / Big 5

Courage / Openness
Creativity / Extraversion
Clarity / Conscientiousness
Compassion / Agreeableness

MY fifth is Centering, and that is charted as a circle in the middle of the four quadrants -- representing balance and flexibility in utilizing each and every key leadership strength skillfully and as needed. It can also be thought of as mindfulness in action.

The fifth Big 5, neuroticism, does not fit into my little chart but I would draw it as a triangle that has fallen off the chart. It's a bit like the opposite of centering: it is the absence of balance and flexibility. It is any one of the other traits taken to extreme or starved of its need.

This is just a quick thought on a deep idea -- my musings at 2 am...and I welcome any thoughts. There are enough tangents here for a book and maybe that's on its way. Who knows?

Don't you enjoy unexpected connections?

-- Doug Smith

Comments

Bright Spots

We need to know how to improve, so as leaders part of our job is to provide the feedback-for-improvement that our teams need. Specifically, timely, kindly. It's easy to remember that if not so easy to do. We should also remember to call attention to what is working. Let people know what is great. Share our stories of how the team is excelling. Sharing the bright spots lights the way. The more we see what works, the better we can make it work. What positive bright spot can you share with your team today? -- doug smith

Goals with Bonus Benefits

Goals are important, but if you haven't achieved a goal does that mean that you've failed? Not always and certainly not completely. It's possible that a better goal opened up while you were working om the one that you left behind. Maybe you simply prioritized something more valuable. We shouldn't expect to achieve every goal because if we do either our goals are too small or our priorities are too rigid. A goal can be successful without being achieved. We learn. We grow. We adjust. We connect -- many ways that we are enriched by working toward something whether or not we achieve it. Of course we do want to achieve our goals. Even when we don't, though, we learn. What has your most recent unachieved goal taught you? -- doug smith

Service Appreciation

Delivering excellent service is tough enough and sometimes it's not enough, according to our customers. With some customer wanting a miracle, or a policy change, it mean that even when we do our best it may not be perceived as enough. We could have always done more. We should have somehow changed the world in order to change their outcome. Other times, customers are generous in their thanks. Our extra steps are appreciated, our efforts are more than enough, and our customers are happy to do business with us. We should work as if the second group of customers -- the real appreciators, the happy ones, are the norm and hold onto the joy they share. There are no guarantees that our service will be appreciated, but that's not why we do it. We serve because that's where the joy lives, in helping others. -- doug smith

Too Much Advice?

What happens with unsolicited advice? Probably nothing. If you didn't ask for a piece of advice, why would you take it? Well, then what happens to advice that you do ask for? Isn't that a whole different matter? Different, yes, and yet often the outcome is the same: advice given and then ignored. It's easy to give advice because we all have opinions on everything, even stuff we don't know anything about. Taking advice is harder because A) the advice we get is often wrong, B) the advice we get is usually hard, and C) the advice we get often doesn't work. As someone who is sometimes paid to give advice I've had to learn the primary consultant's rule of advice giving: first ask the questions and then let the client determine the best advice. It takes longer. It can take much longer. It's not immediately satisfying, but it works much better. I'm working on slowing down my approach to giving advice and yet I still go too fast sometimes. How about you? He...

Surprise!

What have been your major changes? What magnificent visions have you had that you eventually released? Sometimes, to make room for the next great thing, we need to let go of the less than great wish we're holding onto. What looks like success at one point in our lives because less convincing as it slips away, hides, or becomes impossible. Life goes on. New dreams form. Greatness always welcomes us to new opportunities. If your vision of success changes, that is also success. You are now free to be great (and happy) in another direction. Life goes on; the joy in it is up to you. -- doug smith

A Key to Happiness

We all like to be happy. Many people devote their entire lives to being happy, trying a series of things until they find something that seems to work. I don't pretend to have the key to happiness but I've lived and worked long enough to learn one wonderful way to get there. If you want the secret to happiness, find out what you can do that makes other people happy. Then...do that. What are your keys to happiness? -- doug smith

Something Else

We do it frequently -- blame people for what's wrong. And when we blame people for something they did not cause it often makes things worse because now they feel bad about it and maybe even defensive. Even though it feels like people get i the way of perfection, it's usually something else. Fix the process. Fix the rule. Fix the presentation. Fix the product. People are better than we realize, and seldom to blame for service breakdowns. -- doug smith Training Activity Make a list of the three most recent service breakdowns that you have experienced. For each breakdown, score on a scale of 1 - 10 how much of that breakdown was caused by: Process Rules Presentation Product People Now you know where to start fixing things.

Miracle Service?

Training is important. Service is a priority. But you just can't train someone to provide great service and satisfy a customer if the product is bad. Maybe for a moment, but not for long can you keep anyone smiling when the product is poking them in the eye. The best customer service rep in the world can't fix a bad product. Once you realize that you're dealing with a bad product there's no reason to be angry with the service rep. They know it's bad, too. They'd fix it if they could. They likely can't. When the product is bad, find a better product. -- doug smith Training Activity What if that assumption is incorrect? What if you really can make things better with superior service, even when the product is broken beyond repair? What would that look like? What would you train your people to say? What would it look like for someone to create such a great relationship with a customer that the product was inconsequential?

Joy at Work

Identify your source of joy, apply it to your work, and your work becomes a source of joy. -- doug smith

Agenda Reveals Character

You can tell much about someone by what they plan to do. You might learn all you need to know about someone by their plan, their strategy, their approach to communicating (or not communicating). Agenda is revealing. Agenda reveals character. Read the signals. No amount of accommodation will change a person's character. Maybe start with the agenda, and if you can't get that to an acceptable plan, read the signals. -- doug smith

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