Is "why" the toughest question?
It can sound accusatory. It can sound provocative. Used clumsily it can prevent information from being shared. It's a dangerous question. But it's useful.
Sometimes as leaders we do need to know why. Stay curious. Not judgmental. When we need to know why, we need to know why.
Part of communicating for results is getting the information that we need to make decisions. Hedging is for the stock market, not feedback conversations. It takes courage to ask why, and it takes courage to answer why. Ask it anyway. Ask it because.
-- Doug Smith
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