Skip to main content

Leading by Learning and Applying What You Learned

workshop participants


Who has taught you the best lessons? What have you learned that has become part of the value of your life and who was it who taught you?

Some people in your life had lots of opportunity to teach you. They had time. They had proximity. Maybe they even had authority. They were people involved with you closely: your parents, your grand parents, siblings, elementary school teachers, high school teachers, college professors, best friends, lovers, adversaries, organizational leaders, pastors, priests, gurus, yoga teachers, improv coaches, music conductors, choir leaders, policy officers, military officers, coaches, cooks, fraternity and sorority members, doctors, therapists, nurses, dental hygienists, dentists, chiropractors, delivery staff, food service workers, co-workers, bosses, mentors...if you dive deep enough for long enough the list is extensive. For all of us. Ponder that list.

Ponder those lessons.

Know it. Do it. Teach it.

What did you learn? What have you learned so completely, so thoroughly, so deeply that you know it, do it, and even teach it? (For, there are so many ways to teach. It need not be your job title.)

The best satires of your life can be told, over and over again -- with more detail, with different lessons, with seasoned meanings. We can keep learning something long after we think we have it all figured out -- even long after we think that we have mastered something, it peels away deeper layers and reveals new connections.

We're never really finished learning. And what we think we've learned is never really finished teaching.

What have you learned today?

-- doug smith


Comments

Popular posts from this blog

Go Get It

It might seem that all you need to achieve that goal is a little help. A bit of a boost. Someone to provide feedback and encouragement. You're right. If all you need is a little help to achieve your goal, then definitely go get that help. The person who could help you really does want to help you.  -- doug smith  

Time and Possibility

  There was a time when time seemed to close in on me like a shrinking cell. I could hear the ticking like a serious soundtrack constantly reminding me that urgency had to rule or time would shrink away. But time doesn't shrink away. Time does not care what you do about it and if you hear ticking it's from a real clock, not your lost time. Time is not a ticking clock, it's a fluid sea of possibility. Find the wave and ride. Connect with your school of creatives and invent new boundaries. Swim and win. The possibilities are endless. And...so is time. -- doug smith

Time and Feelings

Using time productively is of course important. Managing work and activities, reducing wasted time, optimizing performance, these all matter. And you know what else matters? How you feel about it. The time is yours. Even when other people make decisions about your time, your approach to what you do is always up to you. It's not just what you do with your time that matters, it's also how you feel about what you do with your time. What's your answer? -- doug smith  

Good News, Bad News

The bad news is that you are the biggest thief of your time. The good news is that you can change that. We all waste time. We can all waste less. Productivity is a choice. -- doug smith  

A Winning Game

It would be nice to win the game. But, do you ever feel like you're in a game that keeps shifting the rules and making it easy to make progress but impossible to win? You've probably noticed lots of game elements creeping into service. Points, incentives, expiring coupons followed by new expiring coupons, leader-boards...on an on a relentless attack on service comes from playing a game designed -- you guessed it -- to maximize profit. If the customer is happy, fine, but the point is to make money. Not to put too fine a point on it but that's a lousy point.   What if there could be something better? What if customer service excellence became playing a game where the customer always wins and that makes you happy? You don't have to. "give away the store" to achieve a winning game for all of the players. Just stop stacking the rules against customers and watch how much more they will want to do business with you. -- doug smith  

Not Perfect?

  Have you ever held onto a problem just because you couldn't find the perfect solution, an elegant, efficient, bruise-free choice?  That effort -- for perfection -- has slowed me down a number of times. Perfection can be such a bother, because nothing is perfect in this life and never will be.  There's no perfect way to solve a problem -- but you don't need perfection to solve it. If you can find the best way, that is certainly good enough. -- doug smith

Enthusiastic Support

You can achieve many great goals on your own. Getting help from others will increase your successes.  Why would anyone help you? Maybe if they owe you a favor, but much more likely it's when your goal ignites something in them. Lights up their enthusiasm. Makes them more motivated. A poorly written goals is easily ignored. A great goal, one that is clear, gains interest and support. Write a great goal and see what it attracts. Great goals gather enthusiastic support.  -- doug smith

The Goal Sequence

Every goal leads to another goal. If you've achieved your goal, the next goal gives you increased opportunity to grow. If you've missed your goal, the next goal gives you a chance to learn and correct. Nobody achieves all of their goals but every goal gives you something. Get that goal done and see what great goal comes next. -- doug smith  

Win Some More

Everybody likes to win. Can we win when it's not even a competition?  Sure we can.  When we can will without requiring that someone else lose, the win is magnified. Celebrated. Treasured. Try saying the words "you win" and see how it changes the outcome so that you win, too. It's not surrender -- it's collaboration. -- doug smith  

Personal Problems

It's the system. Or maybe it's the process. It might not be you at all. It might not be your team at all. Personal problems come from things we say and do, and they can also come from an unfair, deeply flawed system. Personal problems can also be caused by broken processes.  And yet we often try to solve problems with personal solutions: work harder, work faster, work smarter, muscle up and carry on. Can't you just solve your own personal problem? Personal problems with systemic causes are hard to solve with personal solutions. Personal problems may not be personal -- the system or process doesn't care who you are -- but they're still problems. -- doug smith