Develop Performance Thru Service

How do you develop performance?

Every leader has a duty to develop performance. The status quo has got to go -- everyone everywhere benefits from constant improvement, constant development. When team members do not feel like they are being developed they are likely to leave. And, if they don't leave, how do you feel about their performance gradually falling behind? Because unless our performance improves, let's face it, it's falling behind.

Performance is all about results but it is much more than that. Where does it begin? How do you start?

Before we can feel the benefit of development it must be felt by others. People need to feel that how we perform our job is making a positive difference in their lives. And that is service.

Developing performance starts with service.

The ways that we serve others will be registered as our performance. Our customers aren't concerned about the financials, the KVI's, the deliverables. Our customers are focused on how we make them feel.

If we want our customer to feel our best performance, that's service. Taking care of them, respecting them, seeking to help meet their needs, respecting them. Service. Not just with a smile, but with a passion.

Developing performance starts with service.

How are you developing the service skills of your team?

-- doug smith

Comments

Keep your choices open

Have you ever felt like a prisoner to your own emotions? The feelings can be so strong that they flood your being with an almost paralysis. I have found myself wandering away from a situation because my emotions were pushing so hard, even though a better choice would have been to stay, get those emotions under control, breathe, and choose. Once a bad emotion has sent you its warning, it's best to send it on its way. Emotions can drive us, but don't need to. Feel it, pause, and step away. Keep all of your choices open. -- doug smith

Move Ahead

There are so many parts of my past that I would love to fix. Thinking about them doesn't help and won't fix them. The best I can do is to reflect on the lessons learned and do better next time. How about you? If we could fix the last we'd break it in brand new ways. The price of being imperfect is a glorious one: constant learning. That's not so bad after all. -- doug smith

Collaborate

Working together is not over-rated. Even the sharpest of minds miss some important details. Even the strongest of leaders needs a team to lead. Truly collaborating means accepting that sometimes your point of view is flawed, and is almost always incomplete. Staying open to the ideas of others, while working in the same direction on a unified mission, creates a path for success. The art of leadership benefits from collaboration. -- doug smith

Team Talk

The most powerful team building tool is talk. Talk with each team member and talk together as a team. Communication is the most powerful skill to practice. -- doug smith

Maybe Start With A Smile...

How do you react when you meet someone new? They're not new to the world, of course, just to you but that's new enough, isn't it? What if they disagree with you? What if you're on different sides of an issue? What if you don't know? People desire respect. When respect is lacking, we know it right away, don't we? And when we withhold our own respect it stands to reason that others know that right away, too. But if we start with respect -- if we start with the idea that every person we meet has value -- it becomes easier to interact meaningfully and maybe even share common ground. When we connect with respect we dramatically increase our chances of communicating effectively. I'll do my best to practice that today -- how about you? -- doug smith

Positive Solutions

Problems need not prevent positive outcomes. It's what we do with them that matters. -- doug smith

Multiple Solutions

That extra tough problem might need multiple solutions -- in fact, its probably does. -- doug smith

Start With What You've Got

Most leaders can think of team members they'd love to have on their team, but don't. New skill sets, balanced personalities, brilliant innovations...anything more than what we have to begin with. But, what we have to begin with is where we need to begin. A team is build from the pieces you have to start with, not the pieces you wish you had. That's good news because: now you are ready to go. -- doug smith

A Leader's Reputation

What leaders get done is their record; how they get things done becomes their reputation. -- doug smith

Get Back Up

Mourn a loss a little while but not so long that you miss the next opportunity. -- doug smith

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