Develop Performance Thru Service

How do you develop performance?

Every leader has a duty to develop performance. The status quo has got to go -- everyone everywhere benefits from constant improvement, constant development. When team members do not feel like they are being developed they are likely to leave. And, if they don't leave, how do you feel about their performance gradually falling behind? Because unless our performance improves, let's face it, it's falling behind.

Performance is all about results but it is much more than that. Where does it begin? How do you start?

Before we can feel the benefit of development it must be felt by others. People need to feel that how we perform our job is making a positive difference in their lives. And that is service.

Developing performance starts with service.

The ways that we serve others will be registered as our performance. Our customers aren't concerned about the financials, the KVI's, the deliverables. Our customers are focused on how we make them feel.

If we want our customer to feel our best performance, that's service. Taking care of them, respecting them, seeking to help meet their needs, respecting them. Service. Not just with a smile, but with a passion.

Developing performance starts with service.

How are you developing the service skills of your team?

-- doug smith

Comments

Be Fair

If you are a parent, or remember when you were a child, you've heard this many times: "It's not fair!" Probably spoken with a massive degree of indignation. There is something absolutely offensive about encountering unfairness. Injustice. If it is not fair it is not right. You know how it feels and you know it shouldn't be that way. That's one of the things that makes leadership so important. Making fair choices. Treating people with respect. Moving toward your goals without taking advantage of other people. It takes character and strength and resolve. Life may not be far, but as a leader you can be. Let's be fair. -- doug smith

Co-discovery

How are you at discovering things with other people? As much as I do enjoy working alone, exploring, doing lots of discovery, I also find that it is absolutely amazing to be able to co-discover with other people. New things emerge. Synthesis arises. Jam sessions abound. When we work together we discover worlds beyond our lonely grasp. We discover what's right. -- doug smith

The Most Positive

What if we're the most happy when we're the most positive? It's not magic -- we still need to do the work. It's not miraculous or metaphysical -- we do still control our own destiny. But, why not make the control positive? Why not overcome any negative patterns that stand in the way? You've got this. I'm positive. -- doug smith

Solution Resistance

Why would anyone resist solving a problem? As frustrating as that feels, there must be a reason. Even when it is counter-productive. Even when it makes no sense at all -- people will stay stuck in their problems and avoid anything that resembles a solution. Maybe they're sure it will work out on its own (it won't). Or, maybe in a tough case they unknowingly are addicted to their pain, that cycle of bringing up what hurts even though it hurts and eventually even because it hurts. It's familiar. The chemicals do their dance of doom and the darkness feels almost comforting. I'm familiar with that pattern, that rut, that doom. It wasn't judgment that pulled me out. It wasn't force. It wasn't even an intervention. It was slow, steady, patient, loving conversations. Talk about it. Listen. Empathize. Some people won't want you to solve a problem. It's worth finding out why. Just imagine the possibilities! -- doug smith P.S. I'm not a therapist (altho...

Speak Your Mind

I like people who speak their mind, people who say what they're thinking with radical honesty. You can learn a lot that way, especially when you disagree. Not everyone will appreciate radical honesty. They want you to hide the ugly truths. They want you to sugar-coat the feedback. That's why even when telling your truth without filters feels right (and it does) we still need to ready for reactions to that truth. Disagreement takes many forms. Some forms of disagreement are healthy, and some are not. You've no doubt experienced both. Speak your mind but remember that it will likely generate a response. -- doug smith

Practical

Build things that people need and you'll always be needed. Just remember, you may have to change how you build those things. People's needs change and those needs are often more complicated than they seem. There is also a power difference between "classic" and "obsolete." As hard as it is, leaders need to navigate that difference. Build things that people need -- practical goods. And keep improving how you do it. -- doug smith

What Can Be?

What can be possible right now? Is there a problem facing you that you've been avoiding because it feels like there are already just too many things going on? It's easy to fall into an "all or nothing" mindset where, unable to solve ALL of the problems we manage to solve NONE of the problems. That there are too many problems to solve them all shouldn't stop us from solving the ones we can. If what can be is one solution to one problem that is a wonderful place to begin. -- doug smith

Small Steps

Incremental goals make geometric goals possible. Little goals get giant goals going. Whatever your goal is, break it down into something small enough to do right now. One step forward is all you need to get going. - - doug smith

Fabulous and Tough

We're all here before we discover why. Some people never do discover why. With clear focus we eventually do discover endless reasons why. It only takes one good one to keep going. As leaders we have the ability to help others discover and develop their "why's". Gathering people who share a wonderful diversity of why's while also being able to align powerfully with the team's "why" makes leadership rewarding, useful, full, and fabulous. Facilitating success -- reason enough to lead and tough enough to keep us growing. -- doug smith

What You Need

We won't succeed every time. Some goals fall away. Some dreams perish. Keep moving. Keep growing. Try again. When one dream dies there's room for another to arise. You've got what you need to succeed. -- doug smith

doug smith training

Search This Blog