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Develop Performance Thru Service

Develop performance thru service


How do you develop performance?

Every leader has a duty to develop performance. The status quo has got to go -- everyone everywhere benefits from constant improvement, constant development. When team members do not feel like they are being developed they are likely to leave. And, if they don't leave, how do you feel about their performance gradually falling behind? Because unless our performance improves, let's face it, it's falling behind.

Performance is all about results but it is much more than that. Where does it begin? How do you start?

Before we can feel the benefit of development it must be felt by others. People need to feel that how we perform our job is making a positive difference in their lives. And that is service.

Developing performance starts with service.

The ways that we serve others will be registered as our performance. Our customers aren't concerned about the financials, the KVI's, the deliverables. Our customers are focused on how we make them feel.

Customer Service Excellencew

If we want our customer to feel our best performance, that's service. Taking care of them, respecting them, seeking to help meet their needs, respecting them. Service. Not just with a smile, but with a passion.

Developing performance starts with service.

How are you developing the service skills of your team?

-- doug smith


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