Develop Performance Thru Service

How do you develop performance?

Every leader has a duty to develop performance. The status quo has got to go -- everyone everywhere benefits from constant improvement, constant development. When team members do not feel like they are being developed they are likely to leave. And, if they don't leave, how do you feel about their performance gradually falling behind? Because unless our performance improves, let's face it, it's falling behind.

Performance is all about results but it is much more than that. Where does it begin? How do you start?

Before we can feel the benefit of development it must be felt by others. People need to feel that how we perform our job is making a positive difference in their lives. And that is service.

Developing performance starts with service.

The ways that we serve others will be registered as our performance. Our customers aren't concerned about the financials, the KVI's, the deliverables. Our customers are focused on how we make them feel.

If we want our customer to feel our best performance, that's service. Taking care of them, respecting them, seeking to help meet their needs, respecting them. Service. Not just with a smile, but with a passion.

Developing performance starts with service.

How are you developing the service skills of your team?

-- doug smith

Comments

Be Amazing

Circumstances influence how we act. While we all do have limitations, we can all also exceed and overcome many of those limitations. To be honest, we can all be amazing when we need to be. Whatever is going on, that capacity, that ability awaits. Push that button. Ignite that fire. Step on the gas. We can be amazing when we don't have any other choice. Remove the other choices because they are not for you. Instead: be amazing! -- doug smith

Test True

How often is your truth tested? How often do people check to make sure that everything you've communicated to them is true? When it comes to your team, the answer is every day. High performance leaders can not stand to slip and deceive anyone on the team because it is sure to be caught. Maybe today, maybe tomorrow, maybe some time down the road, but it will surely be caught and when it is, the team becomes a bit less effective Every day your truth is tested so you might as well make it true. If you're going to be tested, you might as well test true. -- doug smith

Courage to Speak

There have been times when I wanted to say something because I thought that it was important and yet didn't say it. I learned that avoiding a difficult conversation usually leads to even more difficulties. Keeping a problem to yourself is not a great strategy. The words won't be perfect. We might sweat when we say them. Disagreement could rise. That's fine. If it is important to you, say it. Sometimes it's less about what you say and more about your willingness to say it. If it takes courage to speak, you should probably speak. -- doug smith

Word Power

If you've ever had a boss say something mean to you, it's likely that you still remember it vividly. You probably won't ever forget it. Leaders do need to provide feedback and much of that feedback may be constructive -- coaching involves helping others improve their skills in order to achieve their goals -- but that constructive feedback can, and should, be delivered in a positive, dignified way. Not mean. Not nasty. Not insulting. Words meant to hurt are better left unsaid. -- doug smith

Those Annoying Opportunities

Sometimes people can get on your nerves. Interrupting, ignoring, disagreeing, even laughing at the wrong time can feel like an intended insult. Taking that kind of interaction as an insult, though, will not improve the quality of the interaction. I like to think of the people who drive me crazy as the people who spark more learning. It might not be the lesson they want to teach me that I learn, but there is certainly something there worth learning. If we missed all learning that wasn't fun we'd miss a whole lot of learning. Those annoying learning opportunities are sometimes exactly what we need. -- doug smith ]

Help, not rescue...

Even the best leader can't rescue everyone. Sometimes people have to rescue themselves. That will likely make them stronger, too. -- doug smith

Action!

Have you ever had a great thought that somehow escaped you and never found any traction? It's common for me to think I have a great idea (thinking about the thinking!) and then just letting is fade away like some mist on a foggy day. Where's the motion? Where's the action? Philosophy has to move from the head to the hands to do any good. Do you have commitments? Great! What are you doing about them? -- doug smith

Practice Builds Character

Short and to the point: practice builds character. Experiencing imperfection, enduring failure, trying and trying again -- there is no other way to acquire that massive benefit other than practice. Practice your skills. Practice your discipline. Practice your changes. As we practice it sharpens and strengthens us as long as we respond to the results we generate with openness and willingness to change. Not there yet? Don't give up -- practice. Practice builds character and any success worth achieving relies on character to endure. -- doug smith

Trust the Truth

It's hard to escape it: there are lies everywhere. Behind every lie is a liar, someone who knows that they are deceiving people. The lies might be obvious. They might even rationalize the lies into harmless ways around the truth. There is no way around the truth. The only way to the truth is telling the truth. It's tempting to rationalize our own reactions to lies. After all, they lied first so what's the harm in twisting the truth just a little for a good cause. No. You can't stop a liar from lying, but you don't have to play a liar's game. High performance leaders with integrity tell the truth. -- doug smith

Talk About It Because...

You can't fix everything by talking about it but you can't fix anything unless you do. Talk about it. Sometimes it will seem rough. There may be deep feelings involved. The words may come slowly. Maybe even the wrong words will come. It is a challenge. Talk about it anyway. What unresolved issue do you need to talk about? -- doug smith

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