doug smith training

Think about the best communicator you know. Not someone famous (unless you know them) but rather someone you interact with.  Have you noticed their communication skills get better over time? (If they didn't, you might have a different view on them...) No doubt they work on it and keep developing those communication skills. There's always something to learn. We are never finished developing our communication skills. I know I've got a lot of learning to do when it comes to communication. How about you?  Think again about that great communicator you know. Could it be the some of the times you felt they were the best at communicating that it had very little to do with what they said, but more with what they didn't say? Could it be that the way they listen says more than they could say any other way? Saying it best by listening is always welcome. I'm going to try to do that more often. How about you? -- doug smith

Is there something important that you need to say to someone you're not getting along with at the moment? Are you reporting a problem to people in your organization? Is that conversation difficult, controversial, or problematic? Say it with respect and kindness or keep it to yourself. -- doug smith 

What are your leadership conversations about? High performance leaders conduct all kinds of conversations -- around performance, goals, aspirations, tasks, schedules, development, customer service, process improvement...all KINDS of conversations. Something every high performance leadership conversation needs is time to build the relationship. Unhurried. Deeper conversations. Getting to know your people. That's one reason why two-thirds of the three part conversations we help develop at doug smith training contain relationship building: 1. Small talk 2. Big talk (goals, performance, etc.) 3. Appreciation You could think of it as a performance sandwich but that's not all of it. The "bread" of that sandwich is all about getting to know each other better, spending meaningful time together, and bonding in such a way that working together becomes easier and more effective. You're still the boss. You still get to decide in the end. But, as you get t

The more agreements we create (and honor) the deeper our conversations (and relationships) become. -- doug smith

We live at a time defined by our differences. Arguments prevail. Dialogue, once so vibrant, is often disturbed by the percussive discussions of differing views. These differing views could lead to valuable insights, if we were just able and willing to examine our differences. What if we could share our perspectives without judging each other? It could start by opening up, by telling more about who each of us really is inside. Where do the things we say come from? What makes us who we are? Tell your story. Tell your views. Share your perspective. When we can do that with an open mind, any level of communication becomes possible. Who will know who you really are unless you tell them? Talk about it. Then, listen. -- doug smith

When we speak our hearts and minds fully, and also listen deeply with curiosity, we build relationships that otherwise might falter. Talking helps us connect. Conversation can draw us together so that collaborating, cooperating, and working together become easier -- even enjoyable. What could possibly bring us closer than deep unfiltered conversation? Talk about it. -- doug smith

I often ask the question "who do we lie to the most?" and the answer is nearly universal: ourselves. We lie the most to ourselves. What a disservice. What an encumbrance. What a waste. Tell the truth, and start with yourself, Once we can tell the truth to ourselves it's easier to tell it to others. I'm going to work on that. How about you? -- doug smith

Do you enjoy initiating phone calls? The phone seems to have lost much of its importance in the office world, but it is still a key tool for communicating. When you know what results you want, sometimes the phone is the best way to interact. Especially in sales. Extra-especially in prospecting. But also in conducting follow-up, in contracting, and getting things done. It's something I must admit I will procrastinate on. I'm not proud of that, I'd prefer it be otherwise, but making that first call in the morning is tough. But you know what?  When I make that first call the rest are easy. Even if my first call is to someone I know well and simply to chat -- not for any business at all. The next call is easier. And the next even easier. It's just a matter of getting started. If it's the same for you, please allow me to encourage you for a moment: make that first call. You may turn into an action focused juggernaut of calling and getting things done. Imagi