doug smith training

 When we are frustrated it is tempting to say "no." When customers are unreasonable it is oh so easy to say "no." As a high performance leader and as someone who learns to balance clarity, courage, creativity, and compassion, you'll hold off on that "no" long enough to consider a useful "yes." A yes that will please your customer and you as well. A yes that builds a relationship bridge instead of constructing a negative wall of "no". Sometimes, instead of saying "no" we need to say what it would take for us to say "yes". You can always say "no" later if you need to. Keep that "yes" ready, though, and it will likely work out for the best. -- doug smith

It is a question of baseline or the place that you begin. From your baseline you can decide and even balance what you think next which leads to what you do next. We all begin with some baseline. Where is your baseline? Do you begin by thinking positive, negative, or neutral when you encounter something or someone new? When the choice of interpretation is up to me, I pick positive. It's a personally positive prerogative, and enhances my chances of enjoying the ride. It's up to you? Where do you want to go? -- doug smith  

It's easier to face the future if you embrace the present with a smile. "Is that your answer to everything? Smile?" "Nah -- but it serves me better than frowning." "What if you don't know whether to smile or cry?" "Even a curious smile is better than no smile at all...smile? Yes!"  The more you make yourself smile, the more you will need to because there will be more to smile about -- smiles will start coming more often on their own. People will smile back. The smiles will multiply. It's harder to be mad at someone who likes you enough to smile for you, to smile toward you, to smile with you. Smile! -- doug smith

Have you ever worked for a cranky leader? Someone who can't be happy no matter what? Grumble, grumble, grumble! It's easy to fall into a habit of frowning, scowling, and growling. Easy, but silly -- because it does not good, I've tried being cranky and it just makes things worse. Stay positive, be positive, create positive change. Your mood is SO contagious, why not spread a positive mood? -- doug smith  

Centered Problem Solving : You May Need to Do Something : No matter what anyone tells you, some problems can not be imagined away. We'd like to believe that positive thinking can accomplish anything. Anything? I'm not so sure. It's comforting to think that our beliefs matter more than the facts -- but have you ever pitted your beliefs against immutable facts and prevailed? That stove top will still burn your hand no matter how much you believe that it is harmless. That gathered army on your border could still invade you no matter how positive you think about your enemies. I'm not against a metaphysical awareness -- far from it -- I just don't rely on metaphysics when physics is in control.  Imagine all you want. Believe all you want. But, that problem you are facing probably will need some action if you want to solve it. -- doug smith

Stay relentlessly positive today -- and then again tomorrow.     -- doug smith  

What do you think about you? Are you fabulous, fantastic, fun? Do you like who you see in the mirror?  Are you serving people in ways that enrich yourself as well? It's easy to harbor negative thoughts. It's tempting to judge ourselves harshly. The key is to always do our best, even when (especially when) that is hard. Push and drive and learn and build and go to bed tired.; Whatever you think of, it's yours to keep, so why not manage what you think of? It's not that positive thoughts will do everything for you, but they'll do far more for you than negative ones about yourself. You rock. You roll. You get stuff done. Do you mind what your mind says about you? Do you mind what your mind says about you that isn't true? You know how to fix that, don't you? -- doug smith

Are you thinking positively? While it is not a magic formula, it does provide more possibilities than negative thinking. It's useful to think critically, but not pessimistically. Thinking positively can lead to disappointment but only it you stop. Keep going. -- doug smith

Circumstances might impose. Problems may arise. Difficulties will surely appear. How you deal with them starts with how you feel about them. Do you belief you can solve that problem? Do you think your team is capable of the challenge? Will your customers value you enough to compensate you fairly? Does ethical behavior pay off in the end? Some things you DO decide. Your beliefs, for example.  Your beliefs are up to your. Pick the ones that make a positive difference. -- doug smith  

It's a choice, most of the time. You do know which choice feels better and delivers better results. When in doubt, go positive. The trouble with being pessimistic is that you could prove to yourself that it is as bad as it seems.   Why not stay positive? -- doug smith

Is it hard to muddle thru when people keep talking about how hard it is and how senseless it all seems? Of course. But it is not senseless. And the hard stuff build resilience to make us stronger, smarter, and more open to change. Everything you've ever done has helped to make you better. Keep going. Keep growing. Stay strong. It's hard to resist a relentlessly positive outlook. Stay positive because positive prevails over negative. It might take a while, but positive wins. -- doug smith

Something someone said in one of my workshops keeps popping back and I'm glad that it does. We were talking about dealing with difficult people, with difficult situations, with difficult times, and he said he approaches everyone from the same hopeful stance of "unconditional positive regard." It's not something anyone has to earn. It's not something anyone can push away. It's a calm, focused, giving, loving way to look at those around us. Who around us? Everyone. I have failed at this many times, even since hearing the words of "unconditional positive regard" and yet I do not surrender to the negative that creeps in when I'm off my game. Like a gentle redirection, like a soft return to the breath, I can think "unconditional positive regard." Today is a great day to create a great day! -- doug smith

You CAN do it. You HAVE all you need. Your leadership makes a difference. We make assumptions every day, even when we know that we shouldn't. There's no reason to be annoyed. Instead, simply reframe. Making assumptions? Make them positive. If you're going to make assumptions you might as well make them positive. -- doug smith

Creativity gives you a lot and needs a little from you in return. It's not completely free. It needs creative people to stay positive, curious, and pro-active. See the possibilities. Wonder what would happen if...or when...or how...and then experiment. Play! Take action. Move things. Mix things up. Staying positive helps you to deal with the inevitable challenges you will face to your own creativity. Staying curious helps you to look for the nugget of gold in a sea of sand; to seek the fascinating detail in a swarm of noise and to act on that curiosity while being pro-active and innovating -- to put your hands to work at creating. Creativity is worth the effort. What will you be positive, curious, and pro-active about today? -- doug smith

Every once in a while I will meet someone who is content to remain out of control. They refuse to believe that they can change anything because "the culture is so bad here" or because "my boss would never go for that" or because "that's all fine and good but it wouldn't work for me." What can you say in response? "You're absolutely right. At least, as long as you think that." Then I try to avoid saying one of those favorite consultant answers, "how's that working for you?" because, clearly, it isn't. Positive leaders believe in empowerment. Positive leaders believe that regardless of opposition or culture or challenges galore, the better route to achievement takes a positive approach. Do what we can. Challenge where we need to. Support each other all the way thru. A positive leader builds a positive team - a team that collaborates, cooperates, and cares. Of course the work is hard -- that's why it's

Do your goals change you? I think that the big ones do, and sometimes the little ones as well. When we set noble and ambitious goals, with enough stretch in them to cause us to grow, our goals change us. When we pick the right goals, that change is positive and contributes to future success. The best goals keep us growing. A goal doesn't need to change the world to change you. Not every goal is massive. Sometimes goals that matter the most to us matter very little to anyone else. But because they do matter to us, they can change us. I'm working on some goals right now that will definitely change me once I have achieved them. Some of them aren't even business goals, but they are just as important and the change will be just as profound. Are you working on goals that will change you? -- Doug Smith

Do you ever get discouraged? It's not a weakness, but it is a roadblock. Even when we don't choose to get discouraged, once that feeling is there it can stand in our way. We missed. We made a mistake. We failed. Crap happens. What I've learned (and keep relearning) is to dust myself up, jump back up and find something compelling to get encouraged about. Sometimes picking the positive path really is empowering. Getting discouraged isn't going to get you what you want.  Remaining unhappy won't achieve your goals. Let's move forward. I've had some really big disappointment in my personal life this year and yet as I see sparks of sunlight at the end of a rather dark tunnel I know that I've kept moving through the encouragement of friends. When I am not able to encourage myself, I am not without help - friends will encourage me. Do you have friends who encourage you? Are you encouraging your friends? We're all in this together, my friends.

Are you curious? Do you dig a little deeper to find out what's really going on when things seem odd? Do you keep a positive focus on your goals? High performance leaders stay positive, focused, and curious. What does that mean to you? What do you as a leader do to stay positive? What keeps you focused? What does that look like? Why is it important for a leader to stay curious? Could you prove to a detective that you have a long record of curiosity? What is your proof? -- Doug Smith