doug smith training

Have you ever procrastinated on changing something that you knew needed to be changed? I sure have. I once worked with some producers who were consistently late in paying their premiums. I knew they were late, but for several months could not figure out how to remedy the situation. What if I upset the producer and they took their business someplace else. I wasn't happy about it, and neither was my boss. It was not the time to wait and see, it was the time to change the process. We did eventually, but not before the issue became a problem. Every problem points to a change that's been missed. Change delayed just gets in the way. -- doug smith

Talking with someone about a problem might not solve the problem...but what if it does? And even if it doesn't, now you know more about each other. -- doug smith  P.S. Talking about it is a good start, but eventually you have to do something to solve that problem. Problem solving is an active phenomenon.

Do you know how it feels when someone blames you for something you didn't do? It is irritating, isn't it? And, even if you DID do it (and of course, you didn't, did you?) blaming does not help. When there is a problem, the goal is to solve it -- not assign blame. Claiming that it belongs to someone else might push it away momentarily but guess what? Like a whirling boomerang it comes whizzing back.  Shifting a problem is not solving a problem, and when it comes back to you (and it will) it's worse. Why not get started solving the problem? -- doug smith

Do you have a problem? Is it bothering you? Are you wondering what to do about it? I like to think about big problems as projects: set a goal, design a plan, act relentlessly on that plan, energize myself and others, and learn constantly. I don't always solve every problem. But it gets me started and I do solve most. Think of that problem as a project. A problem is just a project ready to begin. -- doug smith

Situations, processes, designs, conditions, relationships -- so much up for grabs. Working together to solve a problem fixes far more than just the problem. Why not work together? -- doug smith

Problems keep us sharp as long as we don't keep them in the dark. -- doug smith

Do you like surprises? When I was still young I learned the hard way that bosses usually do not like surprises. They are problems. They mess with the plan. Surprises take the status quo and rock it on its side. But sometimes the surprise does not cause the problem. Sometimes the surprise comes after the problem has already been working its messy distress under your awareness. The problem festers, flows, and then goes BOOM. Surprise! When a problem arises, watch out for surprises. What if instead of waiting for the surprise you dealt with the problem? -- doug smith