Do you like surprises?
When I was still young I learned the hard way that bosses usually do not like surprises. They are problems. They mess with the plan. Surprises take the status quo and rock it on its side.
But sometimes the surprise does not cause the problem. Sometimes the surprise comes after the problem has already been working its messy distress under your awareness. The problem festers, flows, and then goes BOOM.
When a problem arises, watch out for surprises.
What if instead of waiting for the surprise you dealt with the problem?
-- doug smith
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