doug smith training

It hurts when a trust has been broken. It might even feel unforgivable.  It should be possible for someone who has broken trust to rebuild it -- but it won't be fast, and it won't be easy. When in doubt, for all you are worth, maintain that trust. -- doug smith  

If the rules are not fair for everyone, they will be broken. You shouldn't be surprised, though -- you should make the rules fair. -- doug smith  

How important is trust in a team? When I ask leaders this question the usual answer is "It's everything. Without trust the team falls apart." I'd agree. Your team members must trust you as the leader to act with their interests in mind as well as the interests of the organization and of your customers. And you as the leader must be able to trust team members to perform in ways that serve the mission, help your customers, and help each other. I'd also add that trust starts with respect. Where does respect start? This is not a chicken-or-egg question. The answer is clear: respect starts with the leader. When you respect your team members, they witness how important that is, how useful it feels, and how necessary it remains. Show respect, receive respect -- in that order. It does not work in reverse. -- doug smith

What makes it so hard sometimes to tell the truth? Maybe because people will react, and then we have to be ready for that reaction. But if the reaction you want is trust, understanding, and belief, then keep on telling the truth. Before you give your honest answer, make sure it IS your honest answer. Someone might believe you. -- doug smith