How important is trust in a team?
When I ask leaders this question the usual answer is "It's everything. Without trust the team falls apart."
I'd agree. Your team members must trust you as the leader to act with their interests in mind as well as the interests of the organization and of your customers. And you as the leader must be able to trust team members to perform in ways that serve the mission, help your customers, and help each other.
I'd also add that trust starts with respect. Where does respect start? This is not a chicken-or-egg question. The answer is clear: respect starts with the leader. When you respect your team members, they witness how important that is, how useful it feels, and how necessary it remains.
Show respect, receive respect -- in that order. It does not work in reverse.
-- doug smith
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