doug smith training

Sometimes resistance to a goal is evidence of its need. Listen to resistance, analyze its source, create a faster path, and surge forward with a solution. -- doug smith

When people criticize you it probably is connected to their performance. Maybe you didn't do what they expected. Maybe they think they can do it better. Maybe you just never agreed on what the performance would be. I've learned to listen, process, frame, and move forward. When I learn how to fix the past, I'll get busy doing that, but in the meantime, what comes next matters so much more. -- doug smith

Somewhere someone just like you is working hard to do what you do, only better than you. What will you do about that? -- doug smith

The big picture gets you going. Attention to details gets you there. -- doug smith

What if everyone you hired had to complete a boot camp just to prepare them for the high level performance of your team? What if you had the kind of team that people longed to work for, that dreamed of working for, that worked their tails off just to get a chance to work for? Imagine the goals that team would accomplish? You could have that team. You just need a plan, the discipline, and the fortitude. What's your plan? -- doug smith

Do you have the qualities of a leader? I'm sure you know that leadership is not just a title. Leadership is what we bring to the organizations we lead in order to develop our people and achieve our goals. That's easier said than done and it doesn't necessarily come naturally. When I think about the qualities of a high performance leader I notice similarities with what I would consider to be a high quality, high character person: curious, brilliant, adventurous, determined, attentive, focused, ambitious, strong, kind, worthy, ethical, resilient, spiritual, healthy...the list is long. I've also come to believe that while many qualities are important, there are five that are absolutely essential. You could lead without these qualities, but the job is much harder that way and the outcomes are more volatile. The five qualities I aspire to are: courage, clarity, creativity, compassion, and centeredness. I define centeredness as the skillful use of the other four

Have you peaked yet? Truthfully, you've likely peaked many times. Reaching the peak need not be the end, but rather the start of even better performance. When I first set a goal to walk 10,000 steps a day it seems hard. That's a lot of walking. How would I ever get anything done? And for a while I hovered between 6,000 and 8,000 steps. Better, but not my goal. Then, I started (with lots of effort) reaching 10,000 steps on a daily basis. It got to be routine. I figured out how to keep moving enough to achieve my goal. And you do know what you've earned once you've achieved a goal, right? A bigger goal! I've leveled up my goal to 12,000 steps a day, and on most days I do get it. I'm still humble about it though, because some people have told me how they routinely exceed 20,000 and even 30,000 steps. That's a lot of walking! I raised my expectations, and my goal improved. It may not last forever, but if it lasts long enough to reach excellence in y

Your best performance should be your baseline, not your ceiling. Keep improving. -- doug smith

What do you do when you know that your feedback for someone on your team will be tough to hear? Before I learned better, I would sometimes just keep the feedback to myself. I didn't want to hurt anyone's feelings, after all. And they made it this far without that feedback so... But that's not the most compassionate approach. Withholding something that could make someone's life and performance better is not being sensitive, it's being ineffective. Tell them what's going on. Tell them what you are thinking. Offer your suggestions. It can still be kind. It can even be graceful. It might even contain a bit of humor. But it's best as feedback when it is clear and to the point. Prepare for that difficult feedback. You already know that there are right ways and wrong ways to deliver feedback. Plan, and practice. Get it right. Before you give feedback imagine how it would feel to hear that directed at you -- and then adjust accordingly. Be the boss y

Do you like to be judged? Me, either. It doesn't mean that people don't have to follow rules, because they do. It doesn't mean that we don't care about quality, and fairness, and justice, because we do. But it does mean that maybe judging someone in a moment of emotion is not the best strategy. It does mean that judgement seldom, if ever, changes any one. Today, just for today, can we please go easy on the judgement? Turn the volume down. Dial the intensity lower. Stay kind. Harsh judgment delays peace. Curiosity invites peace in. -- doug smith

Peter Drucker (and others) said that it's the job of a leader to develop more leaders, not followers. High performance leaders surround themselves with people who show initiative, who get things done, who are ready to lead. They develop, sustain, support, and promote leaders without any fear or jealousy. Surrounding yourself with leaders who are growing and creating success will only make you more successful. It's what leaders do. Leaders develop leaders first to sustain long range high performance results. Better results, with their people taking care of themselves and each other. Isn't that what you want? -- doug smith

How far can your team go? How much work can your team do? How successful can your team become? I have two answers to all of those questions. The first answer is "amazingly so." The second answer is harder, "only as far as you allow." Your team's biggest limiting factor is you. That's hard to hear, perhaps, but also liberating. Grow yourself and you will grow your team. Limit yourself and...well, you get the idea. In order to build your team you might also need to build yourself. Build your ability to listen. Build your ability to take charge. Build your ability to solve problems. Build your ability to lead. Build yourself. Your team will follow. -- doug smith