doug smith training

How sure are you that the people on your project team are clear about the project goals? I've often made the mistake of thinking that just people I was clear about the project goals that everyone else was also clear about them. They may need to hear about them more than once. Probably at least five times is the minimum that a team member needs to hear about the goals before they truly understand them. As clear as they may be, you need clear understanding as well. The more clear and direct your project goals are, the more likely you are to achieve them. How clear are your team members about your project goals? -- Doug Smith Front Range Leadership:  Training Supervisors for Success doug smith training:  how to achieve your project goals

Do you ever feel overwhelmed by how much there is to change? I know the feeling - there are so many big problems to solve that it can crush expectations and send me into a zone of retreat. But, that's not where I belong. That's not where any of us belong. We belong involved in the work that makes life better. Better for us, better for our customers, better for our team members. Even (gasp!) better for our competitors and enemies. There IS a lot to be done. No single one of us will be able to change everything. What we can do is change what we can change. We can work constantly at learning, developing, improving, growing, caring. If I can't change the world I can at least change a moment at a time for the best. We can build great moments. One moment at a time. What will be your greatest moment today? -- Doug Smith Front Range Leadership:  Training Supervisors for Success doug smith training:  how to achieve your project goals

Have you ever noticed that a business you are dealing with suddenly offers a better deal to NEW customers than what you already have? How does that make you feel? Big data has produced so much specific stratification in our customer worlds that it is now possible to only give our best to those customers who are most profitable. It is possible to overlook those customers who have been loyal (and have gotten us to where we are) in favor of recruiting new customers. It is possible to treat different classes of customers differently. Does that feel intuitively right to you? What if you're a member of a class that's treated with lower quality than another? Chances are, that IS happening to you in one transaction or another. Do we really want to keep building a society where those who pay more are treated better? What about offering everyone our constant best? That doesn't mean that we stop using data to identify our best opportunities or serve our best customers exquis

Do you answer your phone? I do, but then most professionals in my generation do, too. There probably aren't as many generational differences in the workplace as people focus on, but I've noticed that one difference is how we treat the phone. A phone call means different things to different people, even different generations. A phone call is still important. Even as we rely more on email and text messages and other ways of communicating online, a phone call provides a type of immediacy that can only be gotten in person or on the phone. It's vital for establishing and supporting customer relationships. It's critical to achieving your goals. People who don't answer the phone are missing great opportunities to connect with customers, clients, and possible partners.  Don't leave this very human element of relationship building unattended. Don't let your call-prompting system screen every-single-call so that no one can actually build a dialogue with you. A

How do you measure success? Having been a manager, supervisor, and project leader for many years I've had to evaluate team member success in many different ways. We usually focus on performance that is connected some how to customer happiness. Sometimes, that's not as important in our metrics as profitability. It's easy to lost track of why we're doing what we're doing if we don't measure the right things. I learned as a supervisor that if you're not careful about what you measure and how you reward performance that people will achieve the metrics you want even if they have to game the system to do it. They can miss the whole point of the exercise and instead worry about getting the reward. We shouldn't do that to people and we shouldn't let them do that to us. We should use measures that tell us how we are doing about our financial performance, yes of course, AND also how we're doing at meeting our mission. Are we serving our purpose? Are

How do you energize your goals? How about your team? Whether or not our goals have formal teams working on them, we do benefit from the help of other people. I like to consider those helpful other people as part of my goal achieving team. For people to help on our goals we need to energize them. Inspire them. Engage them. Involve them. When we give our team energy that gives our goals energy. There are lots of ways to energize those goal-teams, including: Talking about the goal Thanking people for how they have already helped Staying curious about how the goal is useful to the team members Explaining how the goal is part of a larger mission Sharing your action plan Asking for help That's just a start, but it's a good start. The team won't stay energized on its own. The owner of the goal has to help. When you give your energy to goals your energy is multiplied. Your team provides the best source to that math. Energize your team, and they'll ener

Have you ever invested in something thinking that it was the best possible value only to discover later that it came with hidden costs? Maybe the cost was loss of quality. Maybe it was less reliable than you expected. Maybe you simply outgrew it before it became truly useful to you. The biggest bargain comes with hidden costs. Your job is to find those costs before you need to pay them. Cheaper isn't always better and faster sometimes misses the mark. What hidden costs have you discovered in the past? What would you do differently next time? There's nothing stopping you next time. -- Doug Smith doug smith training: how to achieve your goals What have you learned today?

Are you perfect yet? What a silly question! Of course not. Neither am I. Which is why we should keep learning, keep growing, keep improving. Think about where you were a few years ago - you've no doubt improved many aspects of your performance and, hopefully, have created better results than the you of a few years ago could have. That's progress. We can always do better, and it's our responsibility to keep working on it. There's just no point when we are free to kick back and say "well, I nailed that one so I'm done here." We're never done, because when you're done, you're done . Growing and making progress keeps us sharp. Learning new skills leads to setting and achieving new goals. It's an endless and fascinating process. There's every reason to embrace it and own it: growth is what we do. Our best performance becomes our next starting point. The better we do, the more our potential grows. It can feel like hard work. It can

Do you tend to focus on facts, or emotions? Some people focus mainly on the facts and care very little about emotions. If the answer is logical, if the data supports it, that's enough. For others, it must feel right. So what if the facts prove a point, if it's not good for people what good is it? Both facts and feelings are important. That's why a key part of what I call CLUES to Success relies on understanding both the facts and the feelings of any interaction. Both matter. Appeal to logic but always remember to move emotions. We've all got emotions, whether or not we show them or talk about them. If you want to achieve your goals and solve your problems, remember to check the facts AND move those emotions. It's half the opportunity, and a half that you don't want to lose. What emotions do you think are part of your most important goal? -- Doug Smith Front Range Leadership:  Training Supervisors for Success doug smith training:  how to achieve

Do your strengths ever go to far? Doesn't it seem like anything taken to the extreme becomes too much of a good thing, becomes less than a good thing? It's the assertive person who becomes aggressive. It's the accommodating person who becomes passive aggressive. It's the peaceful person who stands by and let's bad things happen. It's the warrior who rebels against authority until all order is gone. It's taking things too far. Our greatest strengths tend to expose our greatest weaknesses. We compensate. We transfer. We blame other people. And relying only on our strengths can start to make extremes seem reasonable. Exposing our weaknesses is not all bad. It provides opportunity. It sparks conversation. It humbles us just when we are at most risk of acting in narcissistic ways. I've learned to embrace my weaknesses, not for the sake of keeping them but to avoid rationalizing them. To work on them. To find help from others and manage the extre