GOALS for Today

How will you inspire yourself to work on your goals today?

Today, out of nowhere, this little acronym occurred to me:

GOALS
Go strong
Overcome obstacles
Act relentlessly
Learn constantly
Serve the greater good

What do you think? Maybe it's not a whole training program. Maybe it's not a teleclass. Time will tell. But, it makes sense for today, don't you think?

Goals require us to go strong and act decisively. We must take action!

When we do take action we are likely to experience resistance (from ourselves and from others) so it makes sense to work to overcome those obstacles. Don't let them stop us. Move forward.

Which brings us to the need to act relentlessly. We'll get distracted. We'll be given new work to do. Relationships will bring up new needs. But even while all that and more is going on we much work our plan. We must act relentlessly on our plan.

When we are assertively working on a plan we are likely to make some mistakes. New opportunities arise. The ground shifts and things change. That makes it essential for us to learn constantly. To create new ways to learn and learn when new ways present themselves. What could be more important?

What is important above all of this is to do it in service to something greater than ourselves. It is our responsibility to serve the greater good. Feed the hungry. Clean up the environment. Create justice and fairness. Share responsibility for creating a better world. When we pay attention to that, the rest of the story makes sense and the rest of the work comes much easier.

That's my inspiration on goals for the day. Who knows, maybe it will carry over to more days than this?

What will you do to inspire yourself today?

-- Douglas Brent Smith

Are you working on your goals? Would you like some help? Check out my program, "Achieving Your Goals" or schedule an introductory "How to Achieve Your Goals" teleclass for your group.

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The Goal Sequence

Every goal leads to another goal. If you've achieved your goal, the next goal gives you increased opportunity to grow. If you've missed your goal, the next goal gives you a chance to learn and correct. Nobody achieves all of their goals but every goal gives you something. Get that goal done and see what great goal comes next. -- doug smith

A Winning Game

It would be nice to win the game. But, do you ever feel like you're in a game that keeps shifting the rules and making it easy to make progress but impossible to win? You've probably noticed lots of game elements creeping into service. Points, incentives, expiring coupons followed by new expiring coupons, leader-boards...on an on a relentless attack on service comes from playing a game designed -- you guessed it -- to maximize profit. If the customer is happy, fine, but the point is to make money. Not to put too fine a point on it but that's a lousy point. What if there could be something better? What if customer service excellence became playing a game where the customer always wins and that makes you happy? You don't have to. "give away the store" to achieve a winning game for all of the players. Just stop stacking the rules against customers and watch how much more they will want to do business with you. -- doug smith

Go Get It

It might seem that all you need to achieve that goal is a little help. A bit of a boost. Someone to provide feedback and encouragement. You're right. If all you need is a little help to achieve your goal, then definitely go get that help. The person who could help you really does want to help you. -- doug smith

Enthusiastic Support

You can achieve many great goals on your own. Getting help from others will increase your successes. Why would anyone help you? Maybe if they owe you a favor, but much more likely it's when your goal ignites something in them. Lights up their enthusiasm. Makes them more motivated. A poorly written goals is easily ignored. A great goal, one that is clear, gains interest and support. Write a great goal and see what it attracts. Great goals gather enthusiastic support. -- doug smith

Win Some More

Everybody likes to win. Can we win when it's not even a competition? Sure we can. When we can will without requiring that someone else lose, the win is magnified. Celebrated. Treasured. Try saying the words "you win" and see how it changes the outcome so that you win, too. It's not surrender -- it's collaboration. -- doug smith

Seriously

If you take your goals seriously they will take you where you need to go. -- doug smith

Early Is Great

When is the best time to achieve a goal? Achieving a goal on time, on the deadline, is great. What's even better? Achieving a goal early. It's the surest way to achieve it at all. Early is great, so you're never late. -- doug smith

Time and Feelings

Using time productively is of course important. Managing work and activities, reducing wasted time, optimizing performance, these all matter. And you know what else matters? How you feel about it. The time is yours. Even when other people make decisions about your time, your approach to what you do is always up to you. It's not just what you do with your time that matters, it's also how you feel about what you do with your time. What's your answer? -- doug smith

Better Representation

The best customer service comes from products and services that work flawlessly and do not require heroics from the customer OR the service rep. -- doug smith

The Games We Play

Last week I had some fun, with two different classes, in an activity to re-invent games with no losers. The only other condition was that each game also had to be fun. As it turns out, competition is not necessary in order to have fun. The creativity won the day as games developed without any losers. Imagine that. Playing a game without disappointment. Playing a game of cooperation, of collaboration, of mutually beneficial outcomes. It's possible. It's fun. And, there are no side-effects. The games we play form us in ways we may not expect. If we can invent more games, more situations, more relationships where everybody wins imagine what a world that would be. -- doug smith

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