Values Should Help, Not Hinder Collaboration

Have you ever had to work with someone who does not share your values?

In all honesty, I think we all do that all the time. Our values are important, and we strive to live by them every day, but not everyone shares those values and yet we do need the help of people who have different values.

It IS so much easier to work with people who share our values. Shared values build trust. Shared values build understanding. Shared values build collaboration.

But sometimes we have to be a role model for those values and hope that our demonstration of our values in action will show their merit. By being a positive example of our values in action, we might just encourage other people to embrace those values.

And by showing our willingness to work with people we disagree with we can show how we facilitate, rather than force, our way of living.

It's harder to collaborate with people who don't share our values -- but not impossible.

Who have you been avoiding because of their values? What if you could find a way to demonstrate the benefits of living your values by working with them?

Action Steps

- The next time you find yourself working with someone with differing values, talk about it. Talk about how you will approach your work. Talk about how you will cooperate as much as possible AND where your boundaries are.

- The next time you bump against a value that seems to conflict with your values, talk about it. Find out if the conflict is intentional, accidental, or incidental. Communicating for results talks bold and honest talk. Are you ready for that?

-- Doug Smith

Comments

Too Much Advice?

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Service Appreciation

Delivering excellent service is tough enough and sometimes it's not enough, according to our customers. With some customer wanting a miracle, or a policy change, it mean that even when we do our best it may not be perceived as enough. We could have always done more. We should have somehow changed the world in order to change their outcome. Other times, customers are generous in their thanks. Our extra steps are appreciated, our efforts are more than enough, and our customers are happy to do business with us. We should work as if the second group of customers -- the real appreciators, the happy ones, are the norm and hold onto the joy they share. There are no guarantees that our service will be appreciated, but that's not why we do it. We serve because that's where the joy lives, in helping others. -- doug smith

Bright Spots

We need to know how to improve, so as leaders part of our job is to provide the feedback-for-improvement that our teams need. Specifically, timely, kindly. It's easy to remember that if not so easy to do. We should also remember to call attention to what is working. Let people know what is great. Share our stories of how the team is excelling. Sharing the bright spots lights the way. The more we see what works, the better we can make it work. What positive bright spot can you share with your team today? -- doug smith

Joy at Work

Identify your source of joy, apply it to your work, and your work becomes a source of joy. -- doug smith

Goals with Bonus Benefits

Goals are important, but if you haven't achieved a goal does that mean that you've failed? Not always and certainly not completely. It's possible that a better goal opened up while you were working om the one that you left behind. Maybe you simply prioritized something more valuable. We shouldn't expect to achieve every goal because if we do either our goals are too small or our priorities are too rigid. A goal can be successful without being achieved. We learn. We grow. We adjust. We connect -- many ways that we are enriched by working toward something whether or not we achieve it. Of course we do want to achieve our goals. Even when we don't, though, we learn. What has your most recent unachieved goal taught you? -- doug smith

A Key to Happiness

We all like to be happy. Many people devote their entire lives to being happy, trying a series of things until they find something that seems to work. I don't pretend to have the key to happiness but I've lived and worked long enough to learn one wonderful way to get there. If you want the secret to happiness, find out what you can do that makes other people happy. Then...do that. What are your keys to happiness? -- doug smith

Agenda Reveals Character

You can tell much about someone by what they plan to do. You might learn all you need to know about someone by their plan, their strategy, their approach to communicating (or not communicating). Agenda is revealing. Agenda reveals character. Read the signals. No amount of accommodation will change a person's character. Maybe start with the agenda, and if you can't get that to an acceptable plan, read the signals. -- doug smith

Courage Continuum

Small acts of courage lead to big acts of courage. It starts out tough and stays tough yet one courageous act leads to an even more courageous act, just like building a muscle. What courageous thing will you do this week? -- doug smith

Tried That?

Ever work on a problem so long that you've got a half of a dozen solutions buzzing around like bees near a flower? What if those bees are really wasps? What if the value of your solutions is less than the lessons of the problem? Yikes! We can't solve a problem until we let go of the solutions that don't work. To get started, let go. -- doug smith

Uncover the Needs

Customers are human. They may have needs that they don't understand. When we provide unselfish service we just might uncover those customer needs. -- doug smith

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