How Are You At Handling Questions?

Do you remember your first day as a supervisor? How many questions did you get?

It seemed to me that the questions were endless. Little questions about technical details that were easy to answer, and big questions about vacation time and doctor appointment time that required some thought. Hundreds of questions.

If you knew how many questions you were going to receive you might have asked to be paid piece work: by the question.

But, do supervisors need to have all the answers?

Some answers, yes. Important answers, yes. But one of the biggest lessons I learned early on as a first time supervisor was this: anyone could ask any question -- as long as they also had an answer in mind.

It might not be the right answer. It might not be my preferred answer. It might not even be an answer I would immediately approve. But by coming to the boss with a question AND an answer, it was often much easier for a team member to get what they really wanted.

And guess what? Eventually, they didn't have quite so many questions -- because they grew to feel empowered to answer them.

How many questions will you answer today?

-- Doug Smith

Comments

The Best Goals

Goals are not created equally. Some we plow thru because they are necessary or even assigned. But some that we choose challenge us so strongly that we grow no matter what the outcome turns out to be. Some build new skills that we will use forever after. The best goals bring you growth and joy even when you don't achieve them. Select your goals carefully. Feel the joy. -- doug smith

Done

Trying to fix a problem from the past could cause a problem right now. When it's done, let it stay done. -- doug smith

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With Love

Emotions can get in the way of solving problems. Stirring up anger, or fear is hardly ever helpful. But what if even in the toughest of situations we solved problems with love. There can't be too much love, can there? And the supply is always renewable and inexhaustible if we stay with it. Problems solved with love stay solved longer. We also feel much better about the whole thing. What do you think? -- doug smth

Reason to Talk

That misunderstanding, that festering conflict, that difficult behavior...what are we to do? Talk it over. Bring it up. Conflict is reason to talk. Conversations cost less than making assumptions. Talk about it.

Procrastination

Procrastination increases stress. Do the thing and be done with it. -- doug smith

The Real Secret

A few years ago there was a lot of attention on a personal development technique known as "the secret." I'm not here to debunk the secret or throw shade in its direction, because if you've heard about it you've probably already made up your mind. Like many of other methods, if it works for you, enjoy -- and if it doesn't, choose. This is not nearly so lofty a concept I'm about to share, and it's nothing that I've made up. It's been known forever. But just because it's known doesn't mean that it's easy. Just because it's simple doesn't guarantee success. Like anything worth working for, we've got to work for it. The magic ingredient to achieving your goals is discipline. That's it. Whatever your course of action, you've got to put in the work. Whatever great habits will propel you forward, you've got to sustain the discipline to keep doing them. Is that the real secret? You decide. -- doug smith

Easy on that Multitasking

It's tempting when there is so much to do to heap it up on your top performers. Give them that extra project. Delegate more. While delegation is a key part of high performance leadership, be careful about giving too many things to be done all at once. You know already that multitasking is risky. When you're driving a car you are multitasking -- your hands are doing one thing, your feet are doing another thing, and your eyes are busy on another thing, and it's all perfectly fine, until you add one thing too many. Looking at your phone or changing the controls on your audio, or glancing over your shoulder at the kids in the backseat -- all it takes is one thing too many to be much more than one thing too many. Disaster awaits. Most multitasking causes more problems than it solves. Single task when possible and simply find another way. It may take longer, but it probably won't in the long run. -- doug smith

Optimism

Optimism isn't a guarantee but it is fuel for improvement. You have to think anyway, why not think positively. I've had to work on this. There were times when I was way too sensitive and way to perfectionistic which lead to being pessimistic. I learned that given a choice (and we always have a choice) it is far better to think optimistically. Not irrationally. You do still need to work. Just thinking positively is no lock no matter what anyone says. But it can pull you in a positive direction, and that's helpful. What do you think? -- doug smith

Seriously

Have you ever worked so hard on something that it made you miserable? Major goals do take hard work. When we set a goal if we're serious about it we must be ready to work hard to achieve it. But only if it matters. Only if we know that achieving that goal will make us better and happier or perhaps perform a noble good in the world. If a goal doesn't do that -- if a goal doesn't make you happy -- let it go. -- doug smith

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