How does your team handle change?
Front line supervisors sometimes run into frustration implementing change. People resist. People forget. People may fail to change in the direction they need to change.
As a leader, you can help. Provide all the information that people need to embrace the change. Train on any new processes, new procedures, new skills, and yes -- even new attitudes that you want.
The courage to change is both developed and earned.
Find ways to earn that change by being the type of supervisor who is both tough and tender. Tough on the tasks, tender on the people. Change requires both.
Show your leadership courage, with the compassion it takes to stay patient, and watch that change appear.
What change are you working on today?
-- Doug Smith