Constructive Feedback

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Wouldn't it be nice if the only feedback we got was all positive? Our self-esteem would be so happy. Our confidence would be flying high. Work would be wonderful!

The problem is, the mistakes we make, the opportunities we miss, the offenses we offer would go unchecked leading to - gulp - worse performance.

Yes, we love the positive feedback. I can run a week on one "good job!" We also really need the constructive comments. Ready or not, we can always improve.

Asking only for positive feedback sounds comforting but it's wrong. We need to ask for feedback and handle it, positive or not. If we do not receive any constructive feedback, as high performance leaders we owe it to ourselves and our teams to ask for it.

It's also true when it comes to delivering feedback. Our constructive feedback for others may make them uncomfortable. Our observations of behavior may run counter to their self-evaluation. As leaders, we owe it to people to help them improve, to lead them to places they've never managed to obtain before. And that often involves feedback for improvement.

Accept all the positive feedback you can earn, and share positive feedback every time you discover something wonderful -- while also giving time and attention to feedback for improvement.

That's what you do, right?

-- doug smith

Comments

Appreciation Builds Confidence

High performance leaders must do two things extremely skillfully: 1. Support your people 2. Challenge your people One great way to support your people is to appreciate them. Say thank you often and very specifically. Thank then for exactly what they did and why it's helpful. For example: "Thanks for getting your report in a day early! That gives me more time to digest the data and less time to worry about getting it on time!" "Thank you so much for listening respectfully even though I could tell you disagreed. When we're able to talk like this it's much more likely that we'll come up with great ideas and solutions to problems." "I appreciate the way you follow-up a good question with a clarifying response. That way we both understand what we're saying!" It takes practice. It might feel awkward at first. But here's something that I say every day because it's true: what gets appreciated gets repeated. If you like something, apprec

Focus Saves Time

A proper goal prevents wasted time. We don't have time to pursue meaningless goals. What matters most needs most of our time. Take a look at your list of goals. Prioritize the top three. The rest will matter most when the top three are done. -- doug smith

Gratitude

What we are grateful for stays, what we take for granted goes away. What are you grateful for today? If the list is long, there's something also to be grateful for. If the list is short, consider it more. Gratitude blesses our blessings and keeps them flowing. -- doug smith

Developing Leadership

We are constantly developing leadership -- the work is never done. New challenges, new people, new goals. That includes how we lead and who we develop as current and future leaders. Developing leadership is a constant. What's your plan? -- doug smith

Keep Solving

It's frustrating to solve a problem only to have it re-appear. And, even if it doesn't re-appear it seems like another problem quickly pops up. Problems don't stay solved so we must keep solving. And so...keep solving. -- doug smith

Adjustable Expectations

How important are your expectations to you? Have you adjusted them lately? Or, have they been adjusted FOR you? It's important to know what we expect and manage what we expect. Too much, and you'll disappoint yourself. Too little, and you could under-perform. We control our expectations. And, we also adjust those expectations. Problems have a way of recalibrating our expectations. it could take longer to reach our goal. It might be impossible to reach our goal. Until we solve the problem, our expectations could stall. Life, and work, is filled with unexpected adjustments. What did you expect? -- doug smith

Who Follows The Rules?

If the rules are not fair for everyone, they will be broken. You shouldn't be surprised, though -- you should make the rules fair. -- doug smith

Communicate Politely

Can you tell a hard truth and still be polite? Absolutely! We can disagree with respect. We can remain civil. We can demonstrate professionalism even under pressure. Nothing should ever prevent a true professional from being polite. -- doug smith

Practice!

How much do you practice the skill that is most important to your success? We do best what we do most. Practice. It's the best way (maybe the only way) to get better. You name the skill -- communication, leadership, problem solving, managing conflict, playing music, running, swimming, singing, dancing, acting...practice is the key. -- doug smith

Smile

It's easier to face the future if you embrace the present with a smile. "Is that your answer to everything? Smile?" "Nah -- but it serves me better than frowning." "What if you don't know whether to smile or cry?" "Even a curious smile is better than no smile at all...smile? Yes!" The more you make yourself smile, the more you will need to because there will be more to smile about -- smiles will start coming more often on their own. People will smile back. The smiles will multiply. It's harder to be mad at someone who likes you enough to smile for you, to smile toward you, to smile with you. Smile! -- doug smith

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